Craig Dowling Email & Phone Number

Burrill Lake, Nsw, Au

London, England Metropolitan Area

London, United Kingdom

Brisbane, Australia

Flight Centre GDS migration project

Brisbane, Australia

- Site Management for portfolio of customers in APAC region- Delivered and managed the discovery, configuration, implementation and site release of 9 projects- Understanding project requirements to overcome challenges and software limitations- Building strong relationships with new and existing customers at a global level- Managing Stakeholders to deliver projects within scope and agreed timelines- Conducting weekly project calls and presentations/demos to support customers in making key decisions during projects and delivering quality- Setup of meeting agendas, discovery documents, call notes and release tasks during projects- Troubleshooting issues and escalating cases to keep within project timelines- Create project test plans to deliver quality and ensure high adoption- Work closely with TMC’s to setup PNR file finishing scripts and Queuing policy- Support site and project managers from other regions - Experience using CRM, HTML and Velocity code, database applications and reporti

Sydney, Australia

- Support sales and commercial teams with customer product demonstrations and technical queries- Produce ad hoc Excel reports on product errors and customer usage of applications- Testing new enhancements to the hosting system- Handling escalations of product issues and delivering resolutions to the customer- Analysis of XML and HTML data - Testing new company products before delivering to the customer- Using CRM and Rightnow applications- Supporting reseller customers on Locomote and KDS corporate booking tools

London, United Kingdom

- Implement and maintain configuration of KDS travel and expense tool - Testing new configuration- Performing system and data analysis of all elements of KDS travel and expense tools- Deliver system solutions and product enhancements- Providing post implementation support for clients- Face to face Powerpoint client presentations to discuss company product releases- Produce Salesforce and Excel client reports - Translate SQL customer profile data into Excel report- Build expense reports

London, United Kingdom

- Creating GetThere/Cliqbook test bookings to analyse errors and view amendments/enhancement to the tool- Communicating to the client why errors on the tool are occurring and escalating errors to 2nd level support.- Logging of all reported errors and ensure all errors are rectified on tool- Collate user and internal feedback to enhance the booking system- Built scripts on the GDS to increase productivity within the team- Training of new staff on the booking tool- Implementation of the GetThere tool and scripts for a new account

London, United Kingdom

- Ticketing and invoicing of all bookings on the back office system- Analysing reports from accounting system to ensure adherence to policy- Maintaining high level of organization to ensure fast and efficient service to the client