Craig Duncan work email
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Craig Duncan personal email
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Experienced VP / Director across retail sales, purchasing and operations on 5 continents.Financially and commercially astute, combining agility, adaptability and analytics with an entrepreneurial mindset. I get to the heart of the issues and find the opportunities to improve retail businesses. I believe in putting our people at the heart of everything we do to ensure our clients receive a great experience. I engage and develop teams who execute realistic strategies which increase sales, profitability, cash flow and operational effectiveness. Partnered with Hermes, Cartier, Tiffany, Bulgari, Burberry, Macallan, and Hennessy as well as other luxury, fashion, beauty and premium spirits companies, leading engaged, multi-national teams. Led 1,000 staff, 100 stores, $300M P&L & $100M+ buying budgets.Results:▶ Devised and executed strategies which transform businesses, drive growth and profitability.▶ Consistently delivered multi-million-dollar sales increases and efficiency savings for each company.▶ Drastically improved commercial performance, maximizing product ROI.▶ Transformed recruiting, training and people leadership to elevate staff engagement and commitment.▶ Consistently improved customer experience, resulting in improved KPI's, and ROI. ▶ Built relationships with global brands to invest in new locations.▶ Sourced and sold the world's rarest spirits available in travel retail. Skills & Experience:•
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Travel Retail ConsultantChalhoub GroupDubai, Ae
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General Manager - Le Clos Fine Wines & Spirits - An Emirates Group CompanyMmi - Maritime And Mercantile International Sep 2022 - PresentDubai, United Arab Emirates• Developed a new business strategy, service and store concepts for MMI's premium wines and spirits retail division with an emphasis on bringing new brands into travel retail.• Built a highly skilled, multi-national, client-focused sales team to serve global clients with the finest wine and rare spirits selection in MENA.• Increased operational efficiency and effectiveness to achieve record sales and net profitability. -
Mba - Graduated May 2022Edinburgh Business School, Heriot-Watt University Sep 2020 - Dec 2021Scotland, United KingdomFocus on change management, strategy development and execution. -
Senior ManagerDfs Group Limited Jan 2019 - Sep 2020(Travel Retail Division Of Lvmh) - Guam, Usa• Grew sales and profitability for luxury, beauty and liquor business.• Improved staff engagement, client experience, and managed internal company projects.• Devised and implemented strategy resulting in increased sales profits and cash flow, improved staff engagement and customer experience. -
Retail ConsultantFreelance Jan 2017 - Jan 2019CanadaSales, operations and purchasing consulting to independent and travel retailers.
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Divisional Vp & GmHolt Renfrew 2015 - 2016(Formerly Part Of Selfridges Group) - CanadaLed $300M+ luxury & fashion business. (No.2 in Selfridges Group) with 550 staff. Oversaw 25,000sqm renovation and expansion including new Chanel, Tiffany and Louis Vuitton stores.• Devised and executed strategies resulting in sales growth and record net profitability.• Increased employee engagement (EX) and customer experience (CX) scores.• Major focus on Chinese clients. -
Vp Sales & Commercial OperationsWorld Duty Free - Wdf 2010 - 2015(Avolta Company) - CanadaLed sales, operations, purchasing, marketing and logistics for Canada's No.1 duty free business. • Devised strategy to turnaround a loss-making business to grow sales 220% and profits 330% to $160M, becoming the No.1 duty free business in Canada.• Transformed the culture, improved staff engagement (EX) and client experience (CX). • Restructured and improved performance of operations, purchasing, recruitment and training to align and elevate teams, improving sales and profitability.• No.1 WDF international operation for KPI’s and commercial, operational and logistics excellence.• No. 1 WDF luxury business with Hermes, Cartier, Bulgari, Burberry and other luxury boutiques. • Devised Connoisseur Collection concept, sourced the world's rarest vintage whisky and Cognac to become WDF's No.1 premium liquor business. • Major focus on Chinese and North American clients. -
Regional Sales Director - Western CanadaEb Games 2007 - 2010Eb Games Is A Game Stop Company)Led $200M region with 98 stores and 1,000 staff. Devised and executed strategy to transform under-performing region. Elevated team skills, to improve operations, product range, merchandising, recruitment, training, staff engagement and customer experience. • 29% sales increase to $200M+ across 6 districts with 98 stores in first year.• Increased customer service scores and staff engagement. Reduced staff turnover by over 55%. • Transformed bottom performing districts to become 6 of top 7 in the company for KPIs. -
Vp Sales & OperationsSpence Diamonds 2006 - 2007CanadaP&L responsibility for Canada's largest, specialty designer / retailer of diamond engagement rings. Devised and executed strategy resulting in 30% sales increase through improved staff training and engagement resulting in elevated client experience. -
Interim Gm / AgmHolt Renfrew 2004 - 2006Vancouver, Canada• 34% sales increase to $78M.• Improved CX scores from 7th to 2nd in company through improved training and team engagement.• Coached and mentored managers resulting in improved retention, operational excellence and greater net profitability.
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Sales DirectorVirgin 1998 - 2003Canada, Usa, Australia, JapanOpened and operated the largest stores and regions in Virgin Group in Japan, Australia, USA and Canada.
Craig Duncan Skills
Craig Duncan Education Details
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- Focus On Strategy & Negotiation - Graduated April 2022
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Japanese Language & Business - Executive Immersion Course -
Applied Biology -
Biology (Scholarship)
Frequently Asked Questions about Craig Duncan
What company does Craig Duncan work for?
Craig Duncan works for Chalhoub Group
What is Craig Duncan's role at the current company?
Craig Duncan's current role is Travel Retail Consultant.
What is Craig Duncan's email address?
Craig Duncan's email address is cr****@****rew.com
What schools did Craig Duncan attend?
Craig Duncan attended Edinburgh Business School, Heriot-Watt University, University Of Stirling, University Of The West Of Scotland, University Of Nebraska-Lincoln.
What skills is Craig Duncan known for?
Craig Duncan has skills like Retail, Management, Sales, Strategy, Merchandising, P&l Management, Customer Service, Marketing Strategy, Profit, Team Building, Budgets, Fashion.
Not the Craig Duncan you were looking for?
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Craig Duncan
Greater Minneapolis-St. Paul Area6amazon.com, gmail.com, gmail.com, populusgroup.com, gmail.com, chewy.com3 +142522XXXXX
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Craig Duncan
Boston, Ma2venuetize.com, yahoo.com
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