Craig Duncan Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

• Developed a new business strategy, service and store concepts for MMI's premium wines and spirits retail division with an emphasis on bringing new brands into travel retail.• Built a highly skilled, multi-national, client-focused sales team to serve global clients with the finest wine and rare spirits selection in MENA.• Increased operational efficiency and effectiveness to achieve record sales and net profitability.

Scotland, United Kingdom

Focus on change management, strategy development and execution.

(Travel Retail Division Of Lvmh) - Guam, Usa

• Grew sales and profitability for luxury, beauty and liquor business.• Improved staff engagement, client experience, and managed internal company projects.• Devised and implemented strategy resulting in increased sales profits and cash flow, improved staff engagement and customer experience.

Canada

Sales, operations and purchasing consulting to independent and travel retailers.

(Formerly Part Of Selfridges Group) - Canada

Led $300M+ luxury & fashion business. (No.2 in Selfridges Group) with 550 staff. Oversaw 25,000sqm renovation and expansion including new Chanel, Tiffany and Louis Vuitton stores.• Devised and executed strategies resulting in sales growth and record net profitability.• Increased employee engagement (EX) and customer experience (CX) scores.• Major focus on Chinese clients.

(Avolta Company) - Canada

Led sales, operations, purchasing, marketing and logistics for Canada's No.1 duty free business. • Devised strategy to turnaround a loss-making business to grow sales 220% and profits 330% to $160M, becoming the No.1 duty free business in Canada.• Transformed the culture, improved staff engagement (EX) and client experience (CX). • Restructured and improved performance of operations, purchasing, recruitment and training to align and elevate teams, improving sales and profitability.• No.1 WDF international operation for KPI’s and commercial, operational and logistics excellence.• No. 1 WDF luxury business with Hermes, Cartier, Bulgari, Burberry and other luxury boutiques. • Devised Connoisseur Collection concept, sourced the world's rarest vintage whisky and Cognac to become WDF's No.1 premium liquor business. • Major focus on Chinese and North American clients.

Eb Games Is A Game Stop Company)

Led $200M region with 98 stores and 1,000 staff. Devised and executed strategy to transform under-performing region. Elevated team skills, to improve operations, product range, merchandising, recruitment, training, staff engagement and customer experience. • 29% sales increase to $200M+ across 6 districts with 98 stores in first year.• Increased customer service scores and staff engagement. Reduced staff turnover by over 55%. • Transformed bottom performing districts to become 6 of top 7 in the company for KPIs.

Canada

P&L responsibility for Canada's largest, specialty designer / retailer of diamond engagement rings. Devised and executed strategy resulting in 30% sales increase through improved staff training and engagement resulting in elevated client experience.

Vancouver, Canada

• 34% sales increase to $78M.• Improved CX scores from 7th to 2nd in company through improved training and team engagement.• Coached and mentored managers resulting in improved retention, operational excellence and greater net profitability.

Canada, Usa, Australia, Japan

Opened and operated the largest stores and regions in Virgin Group in Japan, Australia, USA and Canada.

Master Of Business Administration - Mba, - Focus On Strategy & Negotiation - Graduated April 2022

Japanese Language & Business - Executive Immersion Course

Applied Biology

Biology (Scholarship)