Craig Dutton Email & Phone Number

Birmingham, GB

Birmingham, West Midlands, United Kingdom

• Security cleared Problem Manager who has managed a variety of customers across a number of business sectors. Has proven ability to meet deadlines, prioritise workload, problem solve and maintain a high standard of work.
• Manage critical and high Priority Problem Records providing and ensuring updates are being received to contractually agreed OLA and SLA processes
• Produce weekly and monthly reports
• Raising of… Show more Security cleared Problem Manager who has managed a variety of customers across a number of business sectors. Has proven ability to meet deadlines, prioritise workload, problem solve and maintain a.
• Raising of proactive Problems identified from Incident Trend Analysis
• Managed internal and external customer expectations

Atherstone

• Managing high, medium and low priority Problem Records providing regular updates to the Senior leadership team
• Produced ad-hoc and monthly reporting
• Manage and run Problem Review meetings

Working on a 24 x 7 shift pattern the role was to provide quality support and Customer Service to the TNT business, also dealing with External customers and 3rd party suppliers. Respond to calls and emails within Service Level Agreements. Accurately assess the impact and priority of calls and try to resolve them. Meet KPI’s that were set.

Education record

Education record