Craig Ely Email & Phone Number

North Carolina, United States

• Designs and executes testing to support closure of Self Identified Audit Issues
• Performs on-going monitoring of critical processes
• Identifies process improvement opportunities

Designs and executes testing to support closure of Self Identified Audit Issues Performs on-going monitoring of critical processes Identifies process improvement opportunities

Oversaw daily operational processes and ensured productivity targets were metInteracted with Team Lead peers in all sites to ensure communication across teams were smooth and implementation of processes were seamlessEnsured timely responses for a superior client experiencePresented efficiency and operational performance metrics to executive.

Processed lien releases within state mandated guidelinesDirect manager of up to 26 associatesReduced penalties and fees for out of guideline releasesReduced county rejects by implementing a quality review processIncreased associate satisfaction score from 54% to 89% in less than 9 month

Supported change management projects Defined project scopes and impacts for card and loan transition effortsParticipated in numerous mock conversion mapping validations, CACS/CROSS rules changes, and onsite support in Colorado Spring for conversionParticipated in the development of business cases for new projects and estimated hours for supportCommunicated.

Defined scope, resource allocation, planning and implementation of multiple initiatives using defined project methodologyDeveloped business cases, project plans, timelines, budget analysis and training materials as requiredResolved complex business and technical requirements Prepared and tested business and system requirementsCommunicated both horizontally.

Maintained minimum delinquency levels for specified account portfolio, resulting in repeated best performing group recognitionDirect supervision / benchmarking of approximately 15 associatesReviewed accounts for approval and referral for charge-off and repossession, resulting in reduced lossesMade credit decisions pertaining to resolution of delinquent.

Reviewed for approval/referral of accounts for charge-off and repossession, resulting in reduced lossesMade credit decisions pertaining to resolution of delinquent accounts (included referral to account re-finance, settlement, extension of payments, etc.) resulting in innovative reduction of lossesMotivated associates to highest level of team spirit and.

Maintained minimum delinquency levels for specified account portfolioForwarded for approval/referral of accounts for charge-off and repossession, resulting in reduced lossesMaintained high collection standards and recognized monthly with incentive Self Motivated to maintain highest spirit and performance

Maintained all student loan file documentsPrepared and executed plan to move to a microfilm based system from paper filesDirect supervision of 15 associates