Craig Everett Email & Phone Number

Sydney, New South Wales, Australia

Australia

Responsible for the day to day operation of the Australian Field Services, Fulfilment teams, and the Asia Pacific Professional Services team. The primary focus of my role is to plan and develop systems and procedures to meet or exceed performance goals, and improve the quality and efficiency of the Australian business operations.I also participate in the People Leadership Program as a coach and mentor and am a steering committee member of the global Vontier Veterans Employee Resource Group.

Sydney, Australia

Crows Nest, New South Wales, Australia

Responsible for managing a team of Architects, Consultant, Support, Project Managers, Helpdesk Analyst and other Specialists to provide first class consulting, services and post-sales support to customers and partners. Implemented a Project Office due to bring in formal project delivery methodology. Program and Project Management for complex projects by managing project scope, project financials, scheduling, stakeholder communication, identifying risks and issues, change management and reportingTechnical leadership for customers through face to face technical meetings, peer review of technical designs. Develop and maintain customer relationships at both a senior and technical level.Accountable for development, negotiation and managing the delivery of contracted support and project services to ICTFX customers and responsible for the achievement of financial targets including revenue and margin growth. Provided technical escalation for any major issues and work with Development team for identification and rectification of product defects. Revised support team structure and implemented support reporting regime. Operational and technical ownership for the support of the IPFX Unified Communications as a Service (UCaaS), SIP as a Service (SIPaaS) & Contact Centre as a Service (CCaaS) for NSW Government and NZ Government. Implemented ITIL based support management system to replace ‘home grown’ system, the new system supports incident & change management, SLA management, project management, account management, password security and billing.

Sydney, Australia

NSW Professional Services Manager for Security and Data Centre/Cloud responsible for Team and P&L management as well as the delivery of all Professional Services for Security and Data Centre/Cloud in NSW. Customer engagement to define their requirements, assist with and review project designs & proposals, plan & allocate team members to projects/tasks, undertake performance reviews, team career planning, training and recruitment. Led the delivery of projects, met with customers to ensure project delivery was up to a high standard and was the escalation for any project or technical issues. Other responsibilities included team management, weekly team profitability reports, monthly practice reports and contractor management. The two teams supported (Security) Governance, Assessments, Pen Testing, Infrastructure and End point security, (DC) Cloud Migrations, DC relocations and DC Replacements. The two teams were also heavily relied upon by DD iTaaS, Managed Services and Internal IT teams for their expertise. DD’s largest Australian customer outsource their Network and Security to DD as a Managed Service. During the year the Security team kept the service 100% operational while expanding sites, replacing hardware, implementing SIEM all while undertaking PCI compliance. Successfully completed ITIL Foundations and the 'Leader as a Coach' training program. Completed foundation training for Agile & DevOps, Cybersecurity, Ethical Hacking overview & AWS Lambda.

50 Broughton Rd, Artarmon Nsw

Professional Services Manager reporting to the General Manager, responsible for the planning and delivery of all Professional Services for VOIP. Assisted with professional services proposals, presented proposals & technical designs to customers, allocated resources to pre-sales & projects, staff development & training, revenue, expense budgeting, and was the technical interface to our vendors. My reporting responsibilities included services and project profitability, customer satisfaction and resourcing. The PS Engineering team was a National team which were in seven locations. This team provided services for project design & delivery, MACs, service desk break/fix as well as providing on call services in each location. In addition to the project services, the Engineering team were responsible for supporting several large Managed Service contracts. Management of the project office comprising of eight Project Managers led by a PM Manager that was loosely aligned with PMBOK. Reviewed the Project Office processes and project & financial delivery results and migrated the Project Office into a Prince2 aligned PMO. As a part of this change Project Accounting was implemented as a part of the Microsoft GP accounting project that enabled much better visibility and tracking of project costs, profitability and resource tracking.A major part of the role was the involvement in the sales process and so strategized with the sales and management teams on market changes, customer requirements as well as assisting with tender responses & delivering presentations to our customers. Reviewed all contracts for new sales as well as any renewals, which had to be aligned with back-to-back contracts.VOIP maintained a large sub-contractor base of over 75 contractors and was responsible for developing contract management and measurement processes and ensuring the compliance of these contractors with internal and contractual requirements.

Sydney, Australia

Account Manager for Uplinx Advanced Services responsible for ongoing management of existing Uplinx customers and sales into new customers. Uplinx was a Cisco partner focusing on Unified Communications, Contact Centre, Data Centre and Wireless (including Meraki) built on borderless networks. While the focus of the company was Cisco based, it also included technologies that complimented the Cisco product set, such as EMC, Emmerson, VMWare, Ekahau, Spok, to name a few. Uplinx provided product, services, Managed Services, and Support.The role included understanding the customer business, staying in touch with relevant customer contacts and arranging business and technical briefings, development of technical solutions, creation of quotes and full proposals while working closely with vendors. Being a small company, I received minimal technical support and performed the solution architect role, completed quotes, proposals, tenders, review contracts, perform contract negotiation as well as review ongoing support issues myself. Uplinx was only a Cisco Premier Partner when I started; the CEO had a goal of achieving Cisco Gold partnership within 12 months of me joining and asked me to lead this. (Cisco Gold is similar to the process to become ISO 9001 certified). This was achieved within 9 months and included the implementation of the new Service Desk software, CRM, SharePoint, documentation of existing and creation of all company policies and processes and the completion of the actual Gold Audit.

Sydney, Australia

The Entertainment & Content solution at UXC comprised of multiple suppliers and complex technologies into several market verticals. This role included technical ownership of the solution as well as the business plan and sales targets as well as sales leadership for the practice nationally.Developed the product from a basic system into an advanced solution which included advanced Video & Signage, Patient Entertainment System integrated into EMR systems, satellite integration, GPON / active networks, remote management and video distribution. Not only met with Customer Management and engineers also ensured site visits to hospitals, universities and remote mining camps were undertaken so I could understand the specific requirements for each scenario. Created technical architecture for the changes to the product and trained the engineering team.Had a solid understanding of customers and their opportunities and worked closely with the Sales, Solutions and Delivery teams to provide the solution to them. Worked closely with the sales team to ensure the solution and selling points were clear and could be articulated by the whole sales team. A major part of the role was vendor relationship management including seeking new vendors and suppliers, the early part of the role included a full review of the vendors and technologies. This review resulted in adding vendors and technologies to the solution and driving through the partner contracts to satisfy UXC senior executive.Owner of the two proof of concept implementations into a new vertical – Healthcare. Arranged training for sales, pre-sales, delivery and support teams. Customers included QLD, NSW & VIC Health, Aged Care, Mining Companies, Universities.

Canberra, Australia

Branch leadership of Canberra including management of sales, pre-sales and delivery teams primarily focused on the Federal Government. I reported to both the Sales and Services Directors and was responsible for sales, delivered revenue and margins, project delivery and all staff matters in the ACT. This role was created upon merging of three companies, Getronics, Integ and XSI and as such I assisted in the creation of the new company, values and culture and was responsible for the execution into the Canberra Branch. I merged the Cisco and Microsoft services businesses and initiated, owned the creation of the UXC Connect Mobility solution and successfully developed the ‘Grocery Choice’ Application and Web site.

Canberra, Australia

As the ACT Solution Architect I also participated in project delivery, once the team grew I also acted as the team leader for the Engineers and Solution Architects. I had customer ownership for all Canberra customers and was involved with interstate customers for both infrastructure and Unified Communications. I was involved with technical and business benefit customer briefings and demonstrations as the technology specialist.

Canberra, Australia

Canberra Area, Australia

Sydney, Australia