Craig Freestone
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Craig Freestone Email & Phone Number

Information Technology Services Manager at HM Revenue & Customs
Location: Albrighton, England, United Kingdom 10 work roles 1 school
1 work email found @lloydsbank.com LinkedIn matched
✓ Verified July 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email

Work email c****@lloydsbank.com
LinkedIn Profile matched
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Current company
Role
Information Technology Services Manager
Location
Albrighton, England, United Kingdom
Company size

Who is Craig Freestone? Overview

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Quick answer

Craig Freestone is listed as Information Technology Services Manager at HM Revenue & Customs, a with 24632 employees, based in Albrighton, England, United Kingdom. AeroLeads shows a work email signal at lloydsbank.com and a matched LinkedIn profile for Craig Freestone.

Craig Freestone previously worked as Service Quality Manager at Hsbc and Senior Manager Cloud Optimisation at Lloyds Banking Group. Craig Freestone holds Bachelor Of Science - Bs, Computer And Information Sciences And Support Services, First from Leeds Beckett University.

Company email context

Email format at HM Revenue & Customs

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{first}.{last}@lloydsbank.com
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Profile bio

About Craig Freestone

Dynamic IT Professional with 25 years of experience in technical and senior leadership roles, specializing in IT Service Management and delivery across the ITIL framework. Proven track record in driving innovation, automation, and transformational initiatives. Recognized for effectively leading geographically dispersed teams to deliver exceptional outcomes and optimize operational efficiency. Strong technical background as a Database Administrator, enhanced by recent expertise in data analytics and robotics.

Listed skills include Banking, Change Management, Commercial Banking, Credit, and 12 others.

Current workplace

Craig Freestone's current company

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HM Revenue & Customs
Hm Revenue & Customs
Information Technology Services Manager
Albrighton, England, GB
Website
Employees
24632
AeroLeads page
10 roles

Craig Freestone work experience

A career timeline built from the work history available for this profile.

Service Quality Manager

Albrighton, England, Gb

Senior Manager Automation And Innovation

Wolverhampton, England, United Kingdom

Responsible for a team of developers and business analysts tasked with shaping new and innovative ways for how Risk Division operates through automation. Responsible for liaising with the business teams to shape the scope of initiatives and to overcome challenges. In order to perform this effectively the role is responsible for creating and refining a framework in which costs, benefits, risks, issues, standards and quality can be measured. Responsible for delivery budgets ensuring all deliveries are within budget.

Jul 2018 - May 2021

Cloud Service Manager

Wolverhampton, United Kingdom

Responsible for the end to end business design for the cloud platform part of which is the primary day to day contact with the infrastructure cloud service provider. Responsible for providing effective leadership for the business maximising the outputs and quality of the cloud platform to meet the needs of our customers. Additionally responsible to drive the cloud infrastructure strategy, working collaboratively with application areas and wider architectural teams within the bank and relevant 3rd parties.

Aug 2017 - Jul 2018

Senior Service Delivery Manager

Lloyds Banking Group

Wolverhampton, England, United Kingdom

Responsible for a team of 6 permanent staff and 27 augmented offshore resources delivering database lifecycle management activities including provisioning, patching, currency and decommissioning services to the Bank. Additional responsibility to create an automation function to streamline the core team responsibilities with the end focus of delivering DBaaS cloud offerings. Accountable for managing 3rd party vendors, negotiations of contracts and the delivery of new technical solutions to reduce the technology total cost of ownership. Ensure strong relationships with business areas, Senior Management and Executives

Jan 2015 - Jul 2017

Senior Service Delivery Manager

Wolverhampton, England, United Kingdom

Primary role of leading a highly skilled support team made up of eight UK based and twelve offshore DBA’s. The core responsibility of the role was ensuring service stability for the SQL Server estate with secondary responsibilities to Oracle and DB2 platforms. Accountable for liaising with 3rd party vendors, negotiation of contracts and delivery of new technical solutions to reduce the technology total cost of ownership.

Jan 2012 - Jan 2015

Service Delivery Manager

Leeds, West Yorkshire, United Kingdom

Responsible for a team of 8 skilled DBA's accountable for the delivery of all DB2 artefacts ensuring delivery within time and budget. Contribute to the development and maintenance of the strategic roadmap and supporting policies for DB2. Assist with the 5 year financial plan and quarterly reforecast for software licenses and maintenance as required. Accountable for the liaising with 3rd party vendors, negotiations of contracts and the delivery of new technical solutions to reduce the technology total cost of ownership. Ensure strong relationships with business areas and key stakeholders, senior management and executives. Ensure a smooth transition of project delivery into business as usual support.

Jun 2010 - Jan 2012

Senior Database Administrator

Leeds, West Yorkshire, United Kingdom

Assist with database design to implement logical data definitions. To provide appropriate physical database design, integrity, recovery and audit procedures to protect data held in line with regulatory requirements. Planning and co-coordinating technical support to GT and Business Systems applying technical expertise to maintain agreed service levels which includes 24x7 standby and callout support. Align database structure to meet new business requirements. Define procedures in line with agreed architecture and maintain and work to appropriate standards. Undertake or participate in technical evaluations of specific Items of database related software and make recommendations as required. Manage a small team of technical staff as appropriate. Provide technical expertise and guidance to less experienced colleagues, database developers and users

Jul 2002 - Jun 2010
1 education record

Craig Freestone education

FAQ

Frequently asked questions about Craig Freestone

Quick answers generated from the profile data available on this page.

What company does Craig Freestone work for?

Craig Freestone works for HM Revenue & Customs.

What is Craig Freestone's role at HM Revenue & Customs?

Craig Freestone is listed as Information Technology Services Manager at HM Revenue & Customs.

What is Craig Freestone's email address?

AeroLeads has found 1 work email signal at @lloydsbank.com for Craig Freestone at HM Revenue & Customs.

Where is Craig Freestone based?

Craig Freestone is based in Albrighton, England, United Kingdom while working with HM Revenue & Customs.

What companies has Craig Freestone worked for?

Craig Freestone has worked for Hm Revenue & Customs, Hsbc, and Lloyds Banking Group.

How can I contact Craig Freestone?

You can use AeroLeads to view verified contact signals for Craig Freestone at HM Revenue & Customs, including work email, phone, and LinkedIn data when available.

What schools did Craig Freestone attend?

Craig Freestone holds Bachelor Of Science - Bs, Computer And Information Sciences And Support Services, First from Leeds Beckett University.

What skills is Craig Freestone known for?

Craig Freestone is listed with skills including Banking, Change Management, Commercial Banking, Credit, Db2, Disaster Recovery, Governance, and It Service Management.

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