Produce documentation and procedures for all mobility core engineering services.Create and maintain tWiki pages for the core services engineering groups.Work with the development and implementation of automated solutions using internally built and vendor provided tools. Developing documentation for the transition of Network cloud-based applications to Azure Operators Nexus.

Worked with the fraud team in analytics and procedural knowledge articles.Worked with developers and system analysts in developing design documentation.Managed and developed risks processes along with acceptance criteria for user stories and tasks.Provided operational support for custom built applications.Authored section of the playbook for Big Data and cloud platform services.

Performed manual tests, user acceptance and black box testing of developmental and operational software for set top boxes.Interfaced with software developers in developing test cases and project managers to drive objectives.As team lead provided direction and leadership for the test group supporting web applications and STB software releases.

Provided technical support for IBM desktop PCs and photo KIOSK systems.Interfaced with regional field engineers for issue resolution.

Performed real-time diagnostics of land line and C-band satellite networking discrepancies.Interfaced with regional bell carriers for customer resolution and assisted regional field engineers.

onfigured data network switches and performed network verification tests.Collaborated with local field support for successful equipment installation.Developed and tested new data applications in preparation for the production platform.Managed all router IOS upgrades and supported transition plans and version control.Created and executed project work plans and revised as appropriate.Documented policies and procedures and ensured document repository.

Maintained aircraft mission capable status through timely resolution of its avionics systems.Replaced aircraft components, ran functional checks and performed phased maintenance.