Craig Harper Email & Phone Number

Toronto, Canada Area

Drove customer adoption of Office O365, Azure, and CRM Online cloud services into 35 global insurance and retail accounts. Led account teams to identify growth and competitive product displacement opportunities, reported gap analysis and close plans to Senior Leadership Team. SME for all client and internal license terms, price discussions and contract.

Executed successful cloud license and online service terms adoption into Canada’s top financial services customers (TD, SCOTIA, RBC, CIBC and BMO). Developed customer value plans to grow annuity spend as cloud services were adopted. Spearheaded client facing and internal price & license term decisions. Represented department in the cross-functional.

Maintained and grew strategic vendor relations, negotiated and managed vendor contracts. Delivered executive and business unit requirements by securing optimal IT investments. Futureproofed IT Investments by consistently considering business & technology trends and presenting proposals to Senior Leadership Team.

Directed 60 software vendor contracts, including Microsoft, HP, IBM. Collaborated with internal stakeholders to have a clear understanding of business unit budget, requirements, and interests for all vendors under IT portfolio.

Hired to negotiate 2 IT audit settlements. Mapped out client’s future asset requirements to address budget issues and end-user requirements.

Served as Team Lead for 6 employees. Coached, mentored, enabled career development. Delivered weekly forecasts, gap analysis, and close plans for internal and vendors. Created processes to help track deployment compliance. Managed 180 + IT vendors on client’s behalf.

Managed 11 enterprise accounts covering 100+ software vendors. Drove adoption of hardware sales into existing accounts while growing existing software coverage.