-Onboard external and internal candidates to be set up the best they can for lifelong careers with Fidelity-Build strong relationships with individual associates and Help Desk to create and foster a high performing, team-oriented culture-Continuous 360 feedback for all associates and team leadership to ensure optimal success and ongoing improvements in a rapidly changing environment

-In depth knowledge of WPA business with proven a proven ability to affect meaningful change across the business -Drive sales results with a disciplined, data-driven approach-Partner with aligned manager to ensure consistency and accountability against teams sales goals-Responsible for new associate onboarding including licensing, call quality, and career development driving speed to production-Driving business innovation by personalized coaching, driving activities that impact KPI’s and promote business initiatives-With a risk mindset, influence product and policy innovation by prioritizing ideas targeting essential enhancements

-Assist participants in making sound financial decisions with their retirement savings to bring the goal of retirement closer to a reality-Engage participants in conversations about their retirement savings and make appropriate portfolio changes as necessary

- Successfully on-boarded and engaged new team members by facilitating peer-to-peer coaching- Responsible for providing the best Fidelity experience that enhance and grow customer relationships- Partner with business partners to grow Fidelity’s business through understanding opportunities that exist across business units

-Drive sales by deepening relationships through inbound and outbound calling initiatives-Work with manager to assist sales professionals with all areas of development including Call Quality, Customer Engagement and Business Growth utilizing data-driven analytics-Support Next Generation Contact Center Team to ensure sound rollout to associates in multiple business units by providing on the job training and immediate feedback ensuring story was executed flawlessly

-Assist clients with various account requests including trading of various securities while providing top experience