Responsible for the Global Technical Support team within Crane Payment Innovations. Ensuring the team of highly skilled Technical Support Engineers offer world class Support including Integration - Installation work and excellent problem solving activity where required. I implemented standardisation across global Technical Support resulting in clarity when dealing with customers.During this time i managed the Customer Service transition from AS400 ERP to SAP.

Money Controls Acquired by CPS Responsible for all European Technical Support and Customer Service activity

Responsible for all European Technical Support and Customer Service activity

Responsible for European Technical support Customer Service and Product Service departments. Ensuring that our customers were supported when designing new applications, all customer complaints were dealt with in a timely manner and escalated where required. Product Service repairs department was grown and became a profit center consistently growing revenue. Also responsible during this time for the Customer Service team ensuring all customer orders were entered on time developing KPI's to… Show more Responsible for European Technical support Customer Service and Product Service departments. Ensuring that our customers were supported when designing new applications, all customer complaints were dealt with in a timely manner and escalated where required. Product Service repairs department was grown and became a profit center consistently growing revenue. Also responsible during this time for the Customer Service team ensuring all customer orders were entered on time developing KPI's to monitor and track performance. Show less

Working With Customers in the UK, Norway and Italy Growing sales significantly in all regions by keeping close to the customers and their needs. Ensuring they had the correct product for their applications. Introducing New products. Managing Distributors in the regions ensuring they not only continued sales growth but that the quality of support was excellent.

Worked as a Technical Support engineer dealing with Customer issues and help desk enquiries. During this time i developed Complaints Data base and developed performance metrics. I also enjoyed working closely with Customers to ensure they had the correct solution for their applications