Craig Johnson, Product Owner Email & Phone Number

Chicago, Illinois, United States

• Produced aggregate views of expertise using proprietary business intelligence dashboard (Cognos) for facilitating skill gap identification, learning planning, and capacity planning.
• Yielded high-quality search results, enabling employees to locate subject matter experts to progress deals and assist on projects.
• Identified and analyzed new data sources (using SQL) to model for Elasticsearch integration that expanded visibility and increased accuracy of skill depth predictions.
• Partnered with Research and data scientist teams to improve tooling performance, efficiency, and accuracy, including machine learning, ordinal clustering, anomaly detection, and algorithm calibration.
• Performed in-depth testing and analysis in Excel using advanced functions, formulas, pivots, and visualizations while identifying defects, validating enhancements, and informing stakeholders.
• Conducted reviews with executives, business owners, and users to demo products and examine results, building confidence and increasing transparency.

• Inspired global team to establish professional development strategy reflecting talent-related business needs, translated into PD-specific priorities, solutions, and activities.
• Led overall implementation of GTS PD strategy by working with business leaders, HR, and IBM Learning.
• Served as strategic advisor and partner to global BU leaders for understanding people-related needs and challenges, consulting on PD solutions, and furnishing both leadership and support in execution.

• Managed design, implementation, and operations of global program to accelerate development of higher-level skills for global delivery population. Program focus was on constrained skills and areas with forecasted supply.
• Oversaw structured learning plan development that included targeted learning activities, labs, certification exams, mentoring, experiential learning, and retention payments.
• Strengthened client loyalty and satisfaction while supporting company's strategic outsourcing business strategy by generating higher revenue and profits.

• Guided global talent teams to establish standardization and architect processes for skill gap identification, analysis, and closure plans.
• Transformed governance structure, job role and skills taxonomy, measurements, and processes required for tracking progress, identifying issues and resolutions, and delivering reporting for learning and skills.

Analyzed current business, technical, and learning strategy; organizational capabilities and requirements; and skill gaps to construct comprehensive learning programs. Built implementation plans, addressing key business and performance issues.

Interlocked with client and technical teams on new business to generate coherent documentation for commercial help desk. Authored knowledge database, including content management, process architecture, and knowledge transfer (training).

Designed and orchestrated learning program for 100+ employees for commercial help desk. Transitioned new business and service requests.

Orchestrated daily operations for commercial help desk, including scheduling, advising technicians on complex calls, and leading team meetings. Monitored incoming call volume and service level agreements.

B.S., Bachelor Of Science, Computer And Information Systems, With Honors

Aviation Flight

General Studies