⦁ Road mapped and forecasted the MVP and initial release of Ready1.⦁ Established a new product team along with its Agile practices and ceremonies within the first three months of employment.⦁ Used the implemented Agile practices to meet 95% of the project’s deliverable dates.⦁ Interviewed cybersecurity and healthcare industry experts to gather feedback on the product and its mission.⦁ Conducted market and user research to tailor new features to the ever-growing needs of real-world incident responders.⦁ Planned and performed product demonstrations for potential clients and partners.⦁ Maintained and prioritized the product backlog using Azure DevOps.⦁ Informed stakeholders and executives on project progress.⦁ Participated in the Ready1 brand establishment and growth efforts.

• Lead the serviceability efforts for new data protection products• Interlocked with cross-functional teams to gather feedback and enhancement requests for new and existing data protection products• Maintained Jira to organize and rank enhancement requests• Drove enhancements to customer and services experience through collaboration with the Services Program Management, Product Management, and Engineering teams• Continued to perform the responsibilities of my previous position

• Quickly learned new technologies in the data protection and storage spaces as they were developed and released by the Product Engineering teams.• Researched and suggested improvements as the technologies were developed.• Performed customer and services maintenance testing.• Installed and maintained lab equipment and hardware used for testing.• Drove enhancements to customers and services experience through collaboration with the Services Program Management and Development Engineering team.• Worked with the Services teams to optimize operational excellence in the maintenance procedures.• Reviewed and edited documentation for maintenance and upgrade procedures.• Maintained product documentation using the XML-based, proprietary SolVe tool• Effectively communicated through documentation, data analysis, and presentations of my findings to stakeholders and product design influencers.

• Built and deployed software applications and used GitHub for version control• Contributed to and suggested improvements for software architecture and new technologies.• Participated in the design and development of new products.• Wrote scripts to analyze medical and weather data.• Managed web-based applications using Amazon Elastic Beanstalk, EC2, S3, and Route 53.• Integrated Amazon S3 into web applications.• Documented new programs and changes to existing systems.• Implemented changes, modifications, and corrections for application functions.• Continuously communicated with a team of engineers to explain developmental progress.

• Cleaned and maintained tablet presses that were being assembled onsite.• Helped the technicians assemble tablet presses.• Created and maintained an inventory of electrical parts inside every tablet press sold.• Researched and ordered new electrical and mechanical parts and tools• Configured computers to properly run the tablet presses and documented this process.• Created and revised tablet press documentation for customers.

• Ran weekly reports using Microsoft Excel• Created and presented PowerPoint presentations• Managed multiple databases• Worked with users and employees from various countries.