Craig Matson Email & Phone Number

Greater New York City Area

Responsible for commercial viability of the American Express ATM Network for the Americas, covering 24 acquiring countries and 38 issuers.I negotiated and implemented a surcharge free program for proprietary prepaid cards (Serve / Bluebird) in the US to enable these products to achieve Tier 1 status by the ratings agencies which was required for a viable launch of these products. I developed and executed an optimization plan for the American Express network in the US which enabled American Express to gain operational efficiencies and realize an annual cost reduction of 17.1%. Thru outreach and consultancy with card issuers, I was able to affect awareness of cash functionality on their product which led to a transactional compounded annual growth rate (CAGR) of 81.2%.

Greater New York City Area

Responsible for developing and implementing strategies to enhance Amex’s operational and technical relationship with the top 100 global merchants I led a team of 4 high performing managers in a geographically dispersed virtual office environment. I implemented long range projects to bring merchants to POA architecture which enabled American Express to decommission obsolete platforms. I facilitated the inaugural implementation of the Membership Rewards Pay with Points product, allowing American Express customers to use their Membership Rewards points to shop online.

Greater New York City Area

Responsible for leading a team of geographically dispersed technology experts who focused on end to end technological implementation to on-board external bank partners onto the American Express network. Accountable for ongoing technical relationship management for all North American issuers as well as internal partners including Healthcare and Prepaid Card. I led the operating planning process for Network Services Technology globally. I reviewed and provided monthly oversight for all Operating Expense budgets which totaled $22M. I crreated and managed the overall project budget for North America technologies team. I identified an area for data integrity improvements and then led a task force to close this gap. This change led to a revenue increase of over $350K. I championed the North American technology team in various community service events including Habitat for Humanity, Junior Achievement, God’s Love We Deliver, and New York Cares as well as arranging for various off site team meetings and team building events.