Craig May Email & Phone Number

Atlanta, Georgia, United States

• Manage a team of Implementation Associates as they onboard small practices (1 to 10 provider Medical Groups) to the athenahealth platform.• Utilize various reporting and analytical methods to identify trends in project management performance while ensuring team compliance to internal best practices and cycle times.• Collaborate with other leadership groups inside and out of the department to track metrics towards corporate and departmental goals.• Mentor team on all aspects of project management while providing career coaching to ensure each contributor is meeting their potential for career advancement and is in the role most suitable to their personality and skill set.• Lead cross department initiatives to identify potential improvements in the onboarding process and implemented changes based on findings.• Coordinate with Clients and other Stakeholders to create solutions that meet their business needs.• Support and drive department scorecard goals including ARI (annual revenue implemented), client satisfaction, cycle time and performance metrics;• Serve as the escalation point for staff and clients for problem resolution, custom solutions, and implementation timeline adherence, as needed;• Own forecasting and on-going management of the forecast for all opportunities being implemented;• Identify, develop and execute process improvement initiatives, for example, identifying process, tools and skillset changes required with the goal of significantly improving efficiency and quality;• Played a key role in pilot for our new User Interface, Implemented the first client using athenahealth’s “Streamlined” experience.

Greater Atlanta Area

• Manage all aspects of project implementation with medical practices with 1 to 10 providers.• Serve as a regional team lead in regards to new user experience with athena.• Analyze practice’s workflow in order to customize available content to arrive at elegant solutions to meet the needs of the client.• Developed strong knowledge of logistics within our EHR, Practice Mangement, and Patient Communications systems.• Collaborate across multiple departments within athena to ensure completion of tasks associated with a project.• Achieved “Jedi” certification for in depth knowledge of interfaces between athena and other clinical providers through our Interfaces and Professional Services departments.• Able to keep track of detailed tasks for multiple projects simultaneously.• Maintain clear documentation and communication with client to ensure all stakeholders are properly informed on the status of a project.• Involved in various Beta Practice Configurations with clients in regards to clinical content and worked with internal teams to gather feedback on configurations from clients.• Craft and deliver presentations to team members and department wide in regards to role specific knowledge and improving client’s experience with athena.

Greater Atlanta Area

• Identify, cultivate and capture new business development opportunities, focusing on those opportunities as assigned by the Regional Manager.• In consultation with the Regional Director, Client Outreach and the Regional Manager, regularly rank and prioritize opportunities.• Serve as a primary client-facing staff member for the region.• Target and communicate with potential and existing clients regarding ACT solutions and services, including making formal presentations and programs.• Represent ACT at various levels in secondary and postsecondary markets as well as at the state level, developing relationships as appropriate.• Regularly exercise discretion and independent, good judgment in making decisions regarding the implementation of solutions and other work-related decisions.• Communicate to clients with effective presentation skills.• Maintain current knowledge of regional area as well as a market analysis for the assigned region.• Recommend modifications to product and service lines.• Maintain current knowledge of regional sales and volume statistics.• Plan and conduct conference presentations.• Communicate with clients regarding the use of ACT solutions.

Instructor in College Level AP Psychology course (74% pass rate, compared to 54% state average)Served as counseling department liaison for NovaNET.Site Supervisor for SAT and ACT -Performed staff/proctor training and made all administrative arrangements for test taking.Procured data for NCAA eligibilityTesting Specialist- Performed staff/proctor trainingand responsible for all materials distribution for various school wide assessments including the GHSGT, EOCT, and PSATData analysis for school wide assessments and student trackingIntegrated instructional technology in the classroom through classroom guidance lessons in which I demonstrated various test preparation websites as well as college and career search engines. Also incorporated technology repeatedly as a Psychology teacher by demonstrating interactive behavior management simulations, online personality assessments, and researching articles on University library databases.

Advanced Placement Psychology, Psychology I/II, and Sociology Teacher August 2003-May 2007College level course instructor. Achieved a 72% passing rate on the national final examination for college credit. National average was 52 percent. Integrated instructional technology in the classroom through classroom guidance lessons in which I demonstrated various test preparation websites as well as college and career search engines. Also incorporated technology repeatedly as a Psychology teacher by demonstrating interactive behavior management simulations, online personality assessments, and researching articles on University library databases.Designed and implemented a "Job Shadow" program in which all students could spend a day with a professional career path of their choice. Provided academic, personal, and career advice for students and helped them meet graduation requirements.Designed various data driven intervention programs for struggling students to enhance participation in academics and improve performance on statewide assessments.Increased FCAT scores for 25% of my caseload students. Implemented various FCAT test taking strategies which included: parent conferences, after school tutoring, classroom presentations addressing test anxiety, and mentoring sessions with the at risk students. Served as Assistant Football coach

Assisted exceptional education students whose classifications were Emotionally Handicapped, Specific Learning Disabled, and other health impairedCreated a learning environment which targeted specific age groups in reading, language arts, math, and social skillsGave support to faculty and staff regarding behavior management implementation

M. Ed., School Counseling

B.A., Psychology

Education record