Craig Miller

Craig Miller Email and Phone Number

Business Systems Analyst @ Seattle Pacific University
Seattle, WA, US
Craig Miller's Location
Seattle, Washington, United States, United States
Craig Miller's Contact Details

Craig Miller work email

Craig Miller personal email

n/a
About Craig Miller

I work at Seattle Pacific University as a Business Systems Analyst. This means I listen to faculty and staff from a variety of disciplines to gather the requirements, hopes, and frustrations regarding their work software , combine these with technical know-how, significant insight from data, and a knack for problem solving, and whip up solutions that address those requirements, hopes, and frustrations. I then shepherd that solution from creation through the implementation process until it is a normal part of the day to day operations . I like bringing clarity to where there is confusion, automation to where there is dreary busywork, insight to where there is ignorance, and significance to where the meaninglessness can seem overwhelming. When I am not at work I like to set new PRs on my bicycle, conquer the next level of difficulty at the climbing gym, and play cooperative board games with my friends so that I don't subject them to the business end of my competitive spirit.

Craig Miller's Current Company Details
Seattle Pacific University

Seattle Pacific University

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Business Systems Analyst
Seattle, WA, US
Craig Miller Work Experience Details
  • Seattle Pacific University
    Business Systems Analyst
    Seattle Pacific University
    Seattle, Wa, Us
  • Seattle Pacific University
    Business Systems Analyst
    Seattle Pacific University Mar 2015 - Present
    • Business analysis on enterprise software solutions for staff and faculty. • Dashboard and report creation for the information technology, human resources, and finance departments. • Maintenance for enterprise-level applications and support for escalated support requests.
  • Miller'S Insight, Llc
    Owner
    Miller'S Insight, Llc May 2011 - Mar 2015
    • Analyzed current FinancePro software usage, proposed new processes, designed and wrote up feature requests. • Trained administrators and end users on how to configure and use FinancePro and AMS360 software. • Provided technical expertise on implementing new parts of the software.
  • Vertafore
    Product Support Analyst
    Vertafore Jun 2009 - Feb 2011
    • Program management – gathering and assessing feature requirements from customers, feature design, writing acceptance criteria, feature review, demonstrating features to customers, bug prioritization, all using Scrum/Agile development methodology.• Support – troubleshooting first-level and escalated support cases, logging defects, and writing documentation. • Training – training new customer and new employees on using FinancePro, creating training videos. • Web development - creating notice templates in HTML and XSLT, creating PDFs with forms for use on websites. • Testing – completing test cases for software releases. • Sales – Performing sales demos and answering difficult software questions for potential customers.
  • Vertafore
    Product Support Representative
    Vertafore Mar 2006 - May 2009
    • Support – troubleshooting first-level and escalated support cases, logging defects, and writing documentation. • Training – training new customer and new employees on using FinancePro, creating training videos. • Web development - creating notice templates in HTML and XSLT, creating PDFs with forms for use on websites. • Testing – completing test cases for software releases. • Sales – Performing sales demos and answering difficult software questions for potential customers.
  • Financepro, Inc.
    Product Support Representative
    Financepro, Inc. Oct 2005 - Feb 2006
    • Support – troubleshooting first-level and escalated support cases, logging defects, and writing documentation. • Training – training new customer and new employees on using FinancePro, creating training videos. • Web development - creating notice templates in HTML and XSLT, creating PDFs with forms for use on websites. • Testing – completing test cases for software releases. • Sales – Performing sales demos and answering difficult software questions for potential customers.

Craig Miller Skills

Sql Customer Service Account Management Enterprise Software Product Support Saas Team Building Business Analysis Data Analysis Analytics Tableau R Public Speaking Html Discipleship Insurance Team Leadership Technical Training Css Microsoft Sql Server Strategic Planning Technical Support Training Web Design Web Development Microsoft Office Microsoft Excel Microsoft Word Microsoft Powerpoint Microsoft Outlook Leadership Information Technology Agile Methodologies Software Documentation Jira Sharepoint Business Intelligence

Craig Miller Education Details

Frequently Asked Questions about Craig Miller

What company does Craig Miller work for?

Craig Miller works for Seattle Pacific University

What is Craig Miller's role at the current company?

Craig Miller's current role is Business Systems Analyst.

What is Craig Miller's email address?

Craig Miller's email address is cm****@****spu.edu

What schools did Craig Miller attend?

Craig Miller attended Seattle Pacific University, Washington State University, Seattle Pacific University.

What skills is Craig Miller known for?

Craig Miller has skills like Sql, Customer Service, Account Management, Enterprise Software, Product Support, Saas, Team Building, Business Analysis, Data Analysis, Analytics, Tableau, R.

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