Craig R. Email & Phone Number

Greenville, South Carolina Area

• Responsible for the auditing of personal lines auto and homeowners, commercial and special investigation cases handled in all 50 states • Duties included the review of adjuster claim handling involving the referral to counsel, litigation management, investigation, evaluation and negotiation of personal injury, auto damage and property claims • Provide feedback to claim managers, associate directors and directors regarding their unit’s claim and litigation handling through a quarterly calibration process• Perform targeted audits of defense counsel’s compliance to accepted legal standards • Trained experienced adjusters in the review, evaluation and presentation of complex injury cases at the company’s national training center

Dacula, Georgia

Certified individual personal trainer specializing in functional fitness.

• Developed and implemented the first in house Customer Service training program.• Redesigned the Customer Service department functionally and physically producing a productivity increase of 25%.• Initiated, designed and implemented the first 360 degree feedback system. All departments adopted the system in the Richmond, VA Health Plan.• Devised and implemented a locally controlled benefits database which was considered as a national BEST practice.

Fredericksburg, Virginia

• Inside adjuster handling litigation, policy limits cases and other cases that pended over 6 months. • Became the first Structured Settlement Coordinator for the Virginia, Maryland and Washington, D.C. region.

Falls Church, Virginia

• Completed a year-long MBA research project that measured the effectiveness of the current reward programs by function.• Focused MBA studies on the implementation and organizational effectiveness of ACE (Achieving Claim Excellence – a program targeting the improvement of claim handling quality)• Earned Casualty Claim Law Associate designation.• Handled claims and progressed to supervising units of auto and general liability, Maryland PIP, Delaware PIP, Washington, D.C. PIP, Virginia Medical Payments and National Accounts. The National Accounts included such clients as Enterprise Leasing, National Car Rental and J.C. Penny’s.

Bachelor Of Arts (Ba), Sociology

Activities and Societies: Member of Sigma Alpha Epsilon fraternity.Undergraduate studies in Sociology.

Master Of Business Administration (Mba), Business/Commerce, General

Master Of Business Administration - Mba, Business Administration And Management, General