Craig Rush Email & Phone Number

Nyack, New York, United States

As the Patient Transport Department Director, I am responsible for overseeing and managing the departmental budget, ensuring financial efficiency and alignment with organizational goals. My role involves advocating for patient rounding and continuous monitoring to meet service expectations, and implementing service recovery strategies when necessary to maintain high standards of care.I spearhead the creation of annual competencies for all facets of Patient Transport, developing comprehensive training materials for our learning portal to enhance staff skills and performance. Additionally, I collaborate closely with leadership across various Montefiore sites to drive improvements in the EPIC Transport Command Center, optimizing operational processes and enhancing service delivery.

Nyack, New York, United States

As a Patient Transportation Manager with extensive experience in the healthcare sector, I have successfully managed and coordinated a team of 32 union employees, ensuring efficient 24/7 operations. My role involves reviewing employee productivity data to ensure compliance and creating actionable improvement plans.Key achievements include:Performance Enhancement: Implemented strategies that improved team performance through daily activity monitoring and effective mentoring.Data Analysis & Reporting: Conducted monthly data analyses for throughput, staff performance, and hospital quality, contributing to key hospital committees such as the EOC Counsel, Throughput Committee, Resuscitation Committee, and Hospital Quality Counsel.EPIC Systems Expertise: Worked with EPIC developers to establish the Transport Command Center and served as an EPIC super user and certified trainer.Employee Satisfaction: Developed and executed Press Gainey action plans that elevated employee satisfaction ratings from tier-3 to tier-2.Operational Efficiency: Achieved a 30% reduction in hospital turnaround time by identifying and addressing bottlenecks in high-volume areas like Radiology, ED, and OR.Safety & Policy Development: Conducted safety walks and collaborated on the creation and revision of departmental policies and new patient safety measures.Training & Development: Led the onboarding process for new team members, developed training documentation, and partnered with hospital education to create an online learning management system.Skilled in data entry, analysis, and reporting, I excel in both independent and collaborative work environments. My ability to quickly adapt to new situations and build positive relationships has been crucial in achieving performance goals and driving continuous improvement.

Valhalla, New York, United States

As the Environmental Services Manager, I oversee a diverse team of up to 70 union members, ensuring efficient operations across multiple hospital locations, including operating rooms. My role encompasses preparing for and successfully passing NYDOH and DNV/GL safety audits, and leading the team through rigorous safety and quality assurance measures using tools like Trakkar for discharge clean and Service Depot for blacklight inspections.I excel in leadership and conflict management, focusing on team building and individual growth to ensure all team members are well-versed in specific standards and procedures. I am responsible for maintaining positive relationships with hospital clients and nursing leadership, while also managing hourly staff for cleaning and maintenance tasks.My duties include conducting floor care using various machines, such as the T-5 scrubber and burnisher, and ensuring high standards in all cleaning activities. I prioritize team tasks, maintain schedules, and enhance staffing efficiency during peak times through strategic scheduling and monitoring of callouts.

Valhalla, New York

• Promoted from Patient Transporter.• Responsible for effective daily coordination of 15 patient transporter services to maintain timely and accurate dispatch and management of customer request and efficient assignments of transport personnel.• Worked closely with patients to deliver excellent and direct individualized patient care.• Monitored priorities and liaised between maintenance team and management delegating task to complete on time.• Multitasking to oversee patient transporters while dispersing request to EVS, maintenance, food service, pest control and grounds keeping.• Familiar with Teletracking, Bedtracking, TDSS and EPIC.• Ensuring hospital turnaround time are within standards on hourly basis.• Acts as positive role model; possesses integrity, commitment, flexibility, focus and consistency.• Assist upper management with weekly minders, monthly chats and providing in-services.• Coordinated transportation to get patients to and from medical appointments.• Kept high average of performance evaluations.• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.• Closely monitored dispatch board to triage and prioritize over 200 daily calls.• Passionate about learning and committed to continual improvement.• Worked effectively in fast-paced environments.

Valhalla, New York

Responsible for safe, timely and accurate transport of patients, medical equipment and patient related items to their perspective destination and assisting hospital staff moving patients. Working closely with other hospital staff to ensure both clients and patient’s needs are met