Craig Smith Email & Phone Number

Portland, Maine, United States

Cumberland Foreside, Maine

Cumberland Foreside, Maine

• Multitask and troubleshoot daily PC hardware, software and network issues for 50+ users
• Select, implement and administer Fortinet and Cisco firewalls
• Research, obtain quotes, and make recommendations for software and hardware purchases
• Work with Marketing Department to implement a new company website. Provide routine website maintenance, updates and create new pages as needed
• Administer Cisco phone system using Call Manager Express and Cisco Unity Express
• Maintain Cisco Catalyst switches for IP phone and network system

• Provide multiple Payroll Associates with applicationand technical support for Pace Payroll System and webbased Instant Payroll System.
• Assist Advantage CSR’s and Advantage externalclients with PC software and hardware issues.
• Document system issues using Track/IT and HP ServiceCenter (Peregrine) software.
• Setup IIS based search utility for departmentsupport documentation web site.
• Manage user accounts on Outlook using MicrosoftExchange.

• Provide multiple healthcare facilities supportinterfacing LAB/MIC/BBK analyzers with MEDITECH ClientServer and MAGIC platforms.
• Experience with MIS background jobs and backgroundjob clients.
• Conduct online and in-house customer trainingsessions on dictionary setup and common analyzertroubleshooting techniques.
• Mentor and train new employees.
• Work with other vendors to quickly and efficientlysolve customer problems.
• Knowledge of basic networking concepts.