Craig Stanowski Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Toronto, Canada Area

Toronto, Canada Area

Richmond Hill, Ontario

Responsible for the implementation of Integrated state-of-the-art video, audio and control systems including room acoustics, computer graphics projection, video transmission, and folded optic system technology with existing IT systems.

Toronto, Canada Area

Ensure the seamless implementation of data and voice services for the financial sector. Generate process change for continued improvement. Implement MPLS circuits & SIP trunking for Unified Communication clients.

Drive the administration and maintenance of the company's new projects. Collaborated to re-direct a company in CCAA to a positive EBITDA. Direct a national team of 25 consisting of Project Managers Designers and Technicians. Ensure the successful implementation of customer voice, data, video and structured cabling systems. Inspire coworkers to attain goals and pursue excellence. Identify opportunities for improvement and make constructive suggestions for change. Effectively utilize each team member to his/her fullest potential. Motivate the team to work together in the most efficient manner. Mitigate team conflict and communication problems. Remain on the forefront of emerging industry practices. Identify potential areas of concern and business risk and suggest alternative solutions.

Provided leadership, vision and management to ensure the Operations departmental objectives were met and that they facilitated the growth, service, quality and financial objectives of the business; responsible for Customer Service, IT, Remote Diagnostics, Technical Support, Project Management and Field Technicians; led the transformation from a manual paper based work flow system to an automated paperless process; oversaw successful implementations, upgrades and ongoing maintenance of legacy and IP Nortel and ShoreTel products nationwide; co-ordinated training for proper product accreditation; spearheaded the office relocation and was instrumental in the subsequent re-branding of the company; recruited the necessary staff to drive the forward change of the company; assisted the Sales organization with solutions development and in the preparation of proposals and presentations; reviewed and approved customer agreements, operating policies and procedures.

Managed and supported a group of large national and international accounts; ensured service level objectives were maintained; improved internal processes for greater efficiency; drove customer issues to timely resolutions.

Lead the TELUS field implementation workforce for data and voice services; negotiated and established contracts and TELUS personnel to serve customers nationally; mitigated complications associated with future field installations and business direction; partnered with other carriers or TELUS departments to deliver voice and data services for customers.

Field Services Manager - Directed a crew of technicians for the downtown financial district; scrutinized and scheduled workloads; generated event reports for improved customer satisfaction; forecasted monthly revenue targets; project managed large moves, adds and changes.Major Account Manager – Marketed and promoted Meridian telecom products or applications and Reuters trading telephone systems to the financial community.

Attained the successful implementation of high-end Meridian telephone systems and applications as well as trader turret telephone systems. Highlights included the amalgamation of CIBC and Wood Gundy to BCE Place, an installation involving over 2000 telephones, 16 digital trunks, a call center environment, centralized Meridian Mail, 5 networked remote sites, 256 trader turrets, 1300 trader lines, and an open line system. This was coefficient with the migration of an existing 125 turret by 680 lines TIE Dealer Desk system from Commerce Court East to BCE within a two-week time frame.

Design and implementation of documentation and procedures, as well as supervising the installation, service, customer service, purchasing and distribution departments, and co-ordination of sub contractor’s involvement; product support on the TIE Dealer Desk Series 3000 system for Tullett Tokyo and London 911.

Sales support and product management for V-Band and British Telecom's City Business Systems trading equipment; supervised technicians who installed and maintained large PBX and key telephone systems, such as the Toronto Stock Exchange; project managed the first installation of a CBS system in Canada for Barclays Bank; provided sales support and initial planning and design for the Bank of Nova Scotia's CBS turret system.Operations Manager – Responsible for service and installation technicians of Toronto's financial district; compiled repair pricing, labour estimates and inventory procedures. Project Supervisor - Managed implementations for the first V-Band VK6000 trading system in Canada. Highlights included The Montreal Stock Exchange, Merrill Lynch, WD Latimer, Manulife/Manuvest, Chase Manhattan Bank, and Chemical Bank.Technician – Responsible for repair and installation of telecommunications equipment for the financial district.

Education record

Electronics

Education record

Education record

Education record