Facilitated the introduction of a new bespoke software product into the UK business, working closely with all key stakeholders: Sales, Support, Engineering, Developers, Partner Channel, Project management, 3rd-party suppliers, End-Customers. Produced and delivered customer technical presentations and demonstrations, designed and built demo kits and tutored sales in using them. Created 3rd-party integrations with 8 different nurse-call products. Taught helpdesk and field service to install, configure, and troubleshoot, then mentored them through the first installations. Facilitated between 3rd party manufacturer and ascom software devs to create native driver. Conducted successful POC with industrial Android POS terminal, and worked with purchasing to enable a supplier agreement. Acted as technical pre-sales support for customer project tenders. Performed validation testing. Very rewarding role.Also delivered Technical training on two Ascom Nurse-Call platforms.

Solely responsible for training UK channel partner engineers on the installation, configuration and service of Unify's SMB product portfolio. These products integrate VOIP and UC with more traditional telephony technologies such as UP0, ISDN, and Analogue. Also specialize in parts of Unify's Enterprise product portfolio including the pure-SIP oriented OpenScape Voice, and the DLS device management solution.

Designing and delivering technical training to a uk-wide, public sector and large enterprise audience.Main specialization: Blackberry Enterprise Server, and bespoke secure mobility products.

Perform training needs analysis, design and deliver technical training to internal service engineers Europe-wide, and partner engineers-world wide. (installation, configuration, and servicing, fault diagnosis and networking of Markem's range of coders.) Eight products spanning four printing technologies.Responsible for the technical training project cycle for two new product releases including all materials development, field trial training, and train the trainer events.Escalated third line tech support for end customers and acting as conduit to design engineering team.

Phone, email, and on-site support of escalated technical problems regarding the installation and configuration of Markem's coding technologies.

Training BT field Engineers on a labour scheduling and reporting package.

Developing and delivering bespoke training to Enterprise customers, mainly surrounding mobile data-management apps.Delivering A+ and N+ (PC and server hardware, software, networking and support skills) to helpdesk staff and PC engineers.Some official Microsoft Win2K and XP technical training courses.

Implementing and supporting seven site PC/Server network.Software/Hardware build, upgrade, maintain, fix.Active Directory, Win2K, Exchange, Domino, DHCP, DNS, Bespoke Apps.

Four year Electronics apprenticeship, including one year of mechanical engineering training. ONC electronic engineering and EITB engineering certificate.Two years Production Engineering role resolving manufacturing process problems.Two years Coordinating production, test, and delivery of electronic defense equipment.Two years PC and mainframe support role.