Craig W. Email and Phone Number

- Conducted comprehensive gap analysis of sales data, identifying key growth opportunities and achieving a 36% increase in monthly revenue.- Coordinated and implemented promotional strategies, leading to a 10% increase in monthly revenue.- Led detailed sales data analysis to uncover growth opportunities, resulting in a 23% quarterly revenue increase.- Developed and executed complex SQL queries for large-scale data analysis, providing actionable insights for strategic decision-making.- Maintained accurate pricing information for over 45,000 SKUs across multiple business channels.- Defined and communicated data requirements for EDI/API integration.- Streamlined product data management by developing efficient business rules within cloud-based e-commerce platform.- Developed and implemented Python scripts for data preprocessing, significantly reducing the time required to generate key reports and enhancing overall efficiency.

- Managed all B2B and direct-to-customer relations, ensuring exceptional service standards.- Facilitated HR functions, including hiring, training, development, and performance evaluations of staff.- Implemented and evaluated customer service activities and procedures to optimize operations.- Coached and mentored team members by setting actionable SMART goals, fostering professional growth and motivation.- Directed workflow to ensure maximum operational efficiency.- Quickly identified and resolved business issues through collaboration with team members and leadership.- Developed standard operating procedures, guides, and FAQs to streamline customer service processes.- Represented associate concerns, policies, and guidelines in leadership meetings.- Conducted regular meetings to communicate updates, gather feedback, and reinforce team cohesion.

- Built strong relations with leads of other departments- Trained new associates in all customer service functions including systems and customer policies- Delegated tasks to associates based on different skillset of each associate- Monitored and record performance of Team members to access KPIs- Planned team building events to establish strong culture

- Resolved customer inquiries and issues via phone and email by thoroughly researching and providing accurate, helpful information.- Increased sales by identifying up-sell opportunities and effectively explaining new product features.- Ensured accurate customer records by diligently updating the database with information from calls and emails.- Maintained in-depth product knowledge by actively participating in company-provided training and educational opportunities.- Communicated company policies effectively by crafting clear, concise emails to address customer concerns and provide necessary information.- Coordinated with manufacturers to resolve warranty-related issues and facilitate timely replacements for customers.

- Perform basic clerical duties when charged with the responsibility, ensuring smooth administrative operations.- Provide exceptional customer service and expert product advice to enhance the shopping experience.- Ensure the general cleanliness and neatness of the area to create an inviting environment for customers.- Provide support on the front-end to maintain QueVision requirements, optimizing checkout efficiency.- Educate customers on store policies, deals, and new technologies to empower informed purchasing decisions and maximize satisfaction.

- Spearheaded marketing efforts for The Atlanta Smooth Music Festival, targeting local businesses to enhance festival visibility and engagement.- Developed a comprehensive spreadsheet of local Atlanta businesses aligned with the festival's target demographic, optimizing outreach strategies.- Successfully promoted the festival to local Atlanta businesses, leveraging tailored marketing campaigns to drive interest and participation.- Negotiated lucrative sponsorship, vending, and advertisement opportunities with key local businesses, maximizing revenue and brand exposure for the festival.- Proactively solicited in-kind donations from local food retailers, enhancing attendee experience and fostering community support for the event.