Craig Allan Email & Phone Number

Cleveland, Oh, Us

Eagan, Minnesota, United States

Eagan, Minnesota, United States

Greater Minneapolis-St. Paul Area

• Built new team from the ground up to support In-Home Services & Delivery fulfillment matching SMEs in the various businesses with the business owners and teams to provide in-the-moment support • Ownership of insights and intelligence provided to Corporate and Field Leadership teams to enable & support their execution of Best Buy priorities and initiatives while driving the employee experience, making Best Buy the best place to work and striving for customer obsession• Provide direction & strategy for alignment of data analysis, quality and impact of reports across the in-home services team, both directly with my team, and indirectly with peers and cross-functional teams• Work closely with In-Home Services & Delivery fulfillment leadership team to ensure deliverables from cross-functional teams are met and manage projects driving the new development of reporting, resources and tools• Provide insights, analysis and reporting to enable continued cost decreases while fulfilling increased volume• Build and maintain business rhythm toolset which enables Field Leadership to deliver on a world class client experience in an efficient manner for approximately 7,000 In-Home fulfillment employees• Daily use of tools to provide analysis of large data sets, from multiple sources, in an understandable format that are used to monitor performance, make critical decisions, and understand opportunities (systems/platforms leveraged include: Advanced Excel/Access, PowerBI, SharePoint, Teradata, SQL, VBA)• Daily use of Microsoft’s Power Platform (PowerApps, Power Automate), SharePoint, InfoPath, Teams, Planner, etc. to drive simplification, automate workflow, eliminate manual processes and leverage technology to increase productivity and throughput

United States

• Developed and displayed unique understanding of data and ways to look at performance metrics in a manner that allowed me to provide and influence meaningful business recommendations• Strengthened relationships and network of cross-functional teams locally and remotely• Designed and deployed tool to help retail teams sell home theater installation services accurately the first time, which prevented $1M of services revenue that would not have been collected in the store. Built in InfoPath and deployed in SharePoint as proof of concept to utilize existing resources and monitor results.• Forecast service hours for in-home fulfillment of HT, PC, Repair, and Delivery as inputs to company budgets and field headcount guidance• Created a forward looking labor tool for field leaders to adjust future scheduled hours based on current business trends and headcount for each of their areas (500+ different markets/minor markets)• Performed analysis of performance metrics to guide future business decisions and leveraged by market leadership to drive results• Provided support as a business partner to leadership teams in the field in order to maximize the field employee experience, client experience, and financial results• Developed form to capture feedback and escalations from multiple business areas across the Company. Used the data collected to provide guidance and recommendations to business areas that needed additional training and provided insights into financial opportunities being missed.• Created multiple scorecards and reports to show areas in need of improvement or excellence• Share analytics techniques and best practices with other markets to influence peers and drive team success• Run operational aspects for remote workforce of ~200 employees inclusive of asset management (cell phone, vehicle, laptop), labor management, scheduling/routing management, supply & expense monitoring/management and P&L oversight to maintain a profitable, productive workforce

United States

• Stretch assignment I took on to fill a need within the Ohio/Pennsylvania/West Virginia area• Managed audio/video installations in commercial environments focused on execution by the field for large projects while maintaining profitability and customer expectations• Built network of local account managers, remote/corporate based sellers, sales team leads, national account managers, vendors, and countless satisfied customers• Drive commercial product and service sales within local market

• Perform various home theater and audio/video installations in customers’ homes or in commercial locations• Client meetings to deliver desired result while maintaining constant communication throughout installation process• Launched ISF video calibrations in Ohio, helped lead the company in quantity of in-home calibration services• Created many forms in Excel to streamline processes and help with peer performance management

Cleveland/Akron, Ohio Area

• Installation of various electronics into customers' vehicles and education of how to use their equipment• Disassemble vehicles, neatly run wires, and reassemble vehicle leaving no evidence of work performed• Exercise responsibility and caution to prevent damaging vehicles• Create custom fit mounting solutions for satellite radios, amplifiers, etc.

Cleveland/Akron, Ohio Area

• Directly responsible for staff of ~40 employees consisting of cashiers, customer service representatives, and operations seniors• Managed performance based on scorecard results• Accountable for employee development and coaching to strengthen team effectiveness/impact and obtain desired outcomes• Responsible for creating schedules for a retail store with ~130 employees• Responsible for taking care of returns/exchanges, fixing delivery problems• Resolving customer escalations and issues in a polite and understanding manner• Experience with Oracle HR, Campbell's Time & Attendance, Staffworks