Craig Arthur
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Craig Arthur Email & Phone Number

Director of Program Management - Salesforce at Salesforce
Location: Lebanon, Indiana, United States 12 work roles 3 schools
2 work emails found @salesforce.com 2 phones found area 317 LinkedIn matched
✓ Verified August 2026 4 data sources Profile completeness 100%

Contact Signals · 2 work emails · 2 phones

Work email c****@salesforce.com
Direct phone (317) ***-****
LinkedIn Profile matched
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Current company
Role
Director of Program Management - Salesforce
Location
Lebanon, Indiana, United States
Company size

Who is Craig Arthur? Overview

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Quick answer

Craig Arthur is listed as Director of Program Management - Salesforce at Salesforce, a with 46706 employees, based in Lebanon, Indiana, United States. AeroLeads shows a work email signal at salesforce.com, phone signal with area code 317, and a matched LinkedIn profile for Craig Arthur.

Craig Arthur previously worked as Director Program Management at Salesforce and Senior Program Manager at Salesforce. Craig Arthur studied at Air Force School Of Intelligence.

Company email context

Email format at Salesforce

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{first_initial}{last}@salesforce.com
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AeroLeads found 2 current-domain work email signals for Craig Arthur. Compare company email patterns before reaching out.

Profile bio

About Craig Arthur

In relentless pursuit of educating and problem solving for organizations that care about Customer trust, resilience engineering and the overall reduction of mean time to resolve complex technical challenges. Faithful, Family Man, Veteran, Cancer Survivor and #NoDegree with a ton of grit.

Listed skills include Management, Leadership, Seo, Intelligence, and 25 others.

Current workplace

Craig Arthur's current company

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Salesforce
Salesforce
Director of Program Management - Salesforce
san francisco, california, united states
Website
Employees
46706
AeroLeads page
12 roles · 25 years

Craig Arthur work experience

A career timeline built from the work history available for this profile.

Director Program Management

Current

- Lead the development and execution of a technical program plan that supports the overall business goals and objectives- Created a new program focusing on Cost to Serve, reducing the overall product cost to serve from 73% to 32% equating a $50M reduction in costs for the Fiscal Year.- Managed technical projects with budgets ranging from $5M to $115M- Collaborated with stakeholders across the organization to define program objectives, increasing customer CSAT and reducing average day to close engineering investigations by 50%. - Developed and implemented processes and tools to improve the program’s performance and effectiveness- Responsible for the delivery of projects on-time and within budget- Led 7 Engineering Operations programs across 60 scrum teams

Feb 2022 - Present

Senior Program Manager

Jun 2021 - Feb 2022

Senior Release Manager

Aug 2020 - Jun 2021

Release Manager

Indianapolis, Indiana

- Influenced strategic opportunities to reduce Mean Time to Resolve (MTTR) for customers. - Implement release best practices consistent with an agile development methodology. - Define and lead high-profile initiatives to improve release quality, deployment scalability and customer experience before during and after change. - Using data and analytics, dramatically reduced the time of Major Releases by +50% by combining components and maximizing validation efficiencies. - Lead and influence strategic engineering initiatives in partnership with cross functional teams across tech, product, and customer success. - Operationally manage coordinate rapid delivery of enterprise software updates to customers while ensuring improving quality. - Define and manage release readiness and success criteria based on business requirements. - Define EOL programs and moving to featureless releases for products. - Coordinated internal release stagger with the Business Technology team.

Jul 2017 - Aug 2020

Marketing Cloud - Global Skill Group Manager - Developer Support

- Lead skill group with industry best practices as the “North Star” for the team - Direct responsibility for leading a team of 13 Tier 2 team members who handle direct Client interactions and provide support for the most complex Salesforce Marketing Cloud offerings. - Provide thoughtful and carefully planned guidance with employees in the areas of goal setting and career path development - Overall daily leadership of a 30+ member U.S.-based support team - Ensure the delivery of high-quality technical and soft-skills training for direct reports. - Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives.

Aug 2014 - Jul 2017

Advanced Support

Indianapolis, Indiana Area

• Provide development support via phone, chat and email to Salesforce Marketing Cloud Clients to adhere to Premium Support's response level commitments• Assist clients with best practices and optimization with Salesforce Marketing Cloud's Product Suite• Communicate timely updates, resolutions, and next steps to clients, while tracking progress in each Salesforce case• Share best practices with team members to enhance the quality and efficiency of customer support• Utilize SQL, SOAPUI, and other tools to quickly and effectively provide resolutions for our clients• Troubleshoot highly technical issues and communicate between the client and other SFMC colleagues• Experienced in SFMC Products; Social Studio, AMPScript, Salesforce Connector & other integrations, and all API’s• Mentor colleagues to optimize case management and follow-up, while assisting in resolving difficult issues

Aug 2013 - Aug 2014

Tier 1 Global Support Analyst

Salesforce

Indianapolis, Indiana Area

• Communicates status and resolution to clients and internal personnel in a factual, professional, timely and consistent manner• Provides on the spot product training and how-to answers• Answers customer inquiries regarding back office functions• Identify and manage technology solution requests including Template design assistance, Activate/Enhancement/Optimize Services, Deliverability Consultation, and, Enterprise Management• Assists clients in optimizing the use software and identifying automation and integration opportunities• Analyze key email performance indicators and make/identify opportunities for optimizing results• Coordinates resources from product development, product management, technical support and accounting as needed• Utilizes SQL queries for the purpose of troubleshooting, gathering information and/or reporting• Tracks and maintains all client communications and solutions in CRM• Advocates for clients by driving product improvements and enhancements. • Provides feedback to Product Development regarding the utility of the ExactTarget software

Nov 2012 - Jul 2013

Senior Manager - Incident And Escalation Management

- Launched an Incident and Escalation Management team with the support of key stakeholders in Engineering, Support and other Customer organizations. - Implemented IMS principles across 13 different technology platforms in 8 global data centers. - Standardized reporting and influence strategic initiatives across engineering organizations to reduce MTTR and adopt best practices when resolving customer issues. - Established a customer Get Well program that dramatically reduced attrition and created a better culture of customer Trust. - Owned and established tooling for customers and internal engineering teams to be ready for any potential incidents. - Established escalation process for Support, Sales and Customers, effectively increasing CSAT and the reduction of time to close customer cases. - Owned the reaction to live-site incidents for services once completed by Site Reliability Engineering; lead the After Action Reviews (AARs) and analysed the impact to process and procedures.

Nov 2017 - Jul 2018

Imagery Analyst - Counter Terrorism Airborne Analysis Cell

Sep 2010 - Nov 2012

Boeing Contractor Team Lead

National Geospatial Intelligence Agency

• Daily tasking is to work in high-stress and unpredictable environments to achieve goals and objectives with Special Operation Forces to conduct counter-terrorism missions.• Experienced in analytical reporting that gives real-time assessments to the customer.• Lead, mentor, and develop a robust collection plan that addresses key intelligence requirements, and briefs seniors in the intelligence community.• Expertise in multi-agency collaboration for production of high-value multi-source products.• Well versed in a team-oriented environment and managed a team of 6 personnel.• Proven experience with Special Operations Forces assets in theatre. Knowledge of special products in support of SOF that have led to the success of the mission in Afghanistan, Pakistan and Iraq.• Experience in creating methods of planning for the Afghanistan Border Police. Worked in direct relationship environment that helped plan and develop border police procedures and outposts.• Knowledge in analytical writing is demonstrated by creating remarks, baseline descriptions and coordinating National Intelligence Briefings with the Intelligence Community which generated great interest in the work that the team creates and has resulted in my branch being the subject matter experts for Afghanistan issues.• Expertise in the investigative process in the intelligence career field that has the led to the capture of many High Value Targets (HVTs).• Experience in troubleshooting Windows operating systems, network, database, and hardware issues.• Demonstrates ability to lead, mentor, develop a robust collection plan that addresses key intelligence questions, and briefs seniors in the intelligence community.• Expertise in collaborating in an inter-agency environment.• Produced monthly reports on the collection production statistics and reported them to the contracting officers so they can effectively gauge how much work is being completed for the customer.

Sep 2010 - Nov 2012

Intelligence Analyst

• Experience in the exploitation of Full Motion Video (FMV) in a demanding, fast paced, tactical environment.• Capable of making accurate and timely decisions that impact the lives of Coalition forces in combat.• Experience in troubleshooting UNIX and Windows operating systems, networks, and hardware issues.• Experience in the coordination of analysts and assets for the success of the missions which directly affected the success of the high value missions in theatre.• Created intelligence training plans and evaluation standards that have assisted new analysts development.

Oct 2008 - Nov 2012

Student

Covenant Christian High School
2002 - 2006 ~4 yrs
Team & coworkers

Colleagues at Salesforce

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3 education records

Craig Arthur education

Education record

Air Force School Of Intelligence

Basic Military Grad, Progress

Air Force Basic Military Training

Education record

Covenant Christian High School
FAQ

Frequently asked questions about Craig Arthur

Quick answers generated from the profile data available on this page.

What company does Craig Arthur work for?

Craig Arthur works for Salesforce.

What is Craig Arthur's role at Salesforce?

Craig Arthur is listed as Director of Program Management - Salesforce at Salesforce.

What is Craig Arthur's email address?

AeroLeads has found 2 work email signals at @salesforce.com for Craig Arthur at Salesforce.

What is Craig Arthur's phone number?

AeroLeads has found 2 phone signal(s) with area code 317 for Craig Arthur at Salesforce.

Where is Craig Arthur based?

Craig Arthur is based in Lebanon, Indiana, United States while working with Salesforce.

What companies has Craig Arthur worked for?

Craig Arthur has worked for Salesforce, Cheetah Digital, Boeing, National Geospatial Intelligence Agency, and United States Air Force.

Who are Craig Arthur's colleagues at Salesforce?

Craig Arthur's colleagues at Salesforce include Fh Cv, Maham Service, Hanna Noel, Samira Amiri, and Ashwani Tripathi.

How can I contact Craig Arthur?

You can use AeroLeads to view verified contact signals for Craig Arthur at Salesforce, including work email, phone, and LinkedIn data when available.

What schools did Craig Arthur attend?

Craig Arthur studied at Air Force School Of Intelligence.

What skills is Craig Arthur known for?

Craig Arthur is listed with skills including Management, Leadership, Seo, Intelligence, Email Marketing, Crm, Integration, and Social Media Marketing.

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