Craig Bussanich Email & Phone Number

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Australia

PositionsTeam Manager Solution ArchitectureSuccessfully managed a diverse, geographically dispersed Technical team consisting of Solution Architects and Integration Specialist. My team was responsible for presales solution design, ordering and providing technical support during the delivery phase. Stake holders included customer, project management, service team and sales teams.Solution ArchitectAs a senior member of the technical enablement team (Customer Solutions), provided pre-sales and post-sales support to the extended community including client meetings, solution design, peer review, solutions presentations and complex project delivery consultation to help drive sales and revenue growth. Advocated within the business to drive knowledge, confidence and skills. I was also responsible for establishing direct alignment at a strategic level for key nominated clients within the aligned region to drive loyalty, NPS & growth.Solution ConsultantDefine the conceptual solution, matching Telstra’s capabilities against customer’s need and environment.Achieved business outcomes and customer advocacy through expertise, collaboration and team work.Accountable for sales and revenue growth of Telstra’s technology product suit within the Telstra Enterprise customer portfolio.

Perth, Australia

• Define the conceptual solution, matching Telstra’s capabilities against customer’s need and environment• Achieved business outcomes and customer advocacy through expertise, collaboration and team work.• Worked collaboratively with the wider Telstra team to proactively identify new technology based opportunities within their aligned customer portfolio, and perform technical qualification of identified opportunities. Once qualified, engage appropriate product specialist to develop opportunities to ensure a successful outcome for customer and Telstra.• Accountable for sales and revenue growth of Telstra’s technology product suit within large business customer portfolio.• Provided technical leadership for the strategy, planning, opportunity identification, qualification and high level implementation for the customer’s technology direction. • Mentoring and technical leadership for the greater technical team within TB WA to develop skills within the group.• I have comprehensive working knowledge of Telstra’s organisational processes, including technical operational and product requirements.• Able to maintain key vendor relationships to maximise customer experience and ensure the correct solution is provided to meet customer objectives. Some key vendors I engage with on a regular basis are Cisco, Juniper, Polycom and Riverbed.

Perth, Australia

• Provided level 3rd level technical support for Telstra’s network products such as, Managed WAN, IPWAN, Internet Direct and carriage related products such as Ethernet, ATM, Frame Relay, BDSL, ADSL and ISDN. Routing protocols included BGP, OSPF, EIGRP and RIP. Network topologies included point to point and multipoint VPN’s using MPLS (Telstra NextIP). Have experience with QOS for voice/video networks including traffic management and monitoring/debugging.• Multi vendor capability having supported Cisco, Juniper, Nortel/Bay Networks and Riverbed. Able to design and build layer 2 and 3 networks including wireless and IPSEC VPN’s • Technical lead for Managed WAN firewall team, including customer fault and change control processes and documentation. Firewalls included Cisco ASA, Juniper SRX and Fortigate. • Mentoring and knowledge sharing within team for skill development of staff.• Resolution of ongoing or complex customer network issues.• Escalation of faults to vendors/suppliers and internal core network groups.• Able to manage multiple jobs/faults to deliver results within products service level agreements, this requires prioritisation of keys tasks to provide customer satisfaction.• A comprehensive working knowledge of Telstra’s organisational processes, including technical operational and product requirements.• Provide technical support to account teams to identify and rectify network design related issue or presales technical support.• Spent 3 years as a member of the WA Government support team, in my role as technical prime for the WA Catholic Education Department and the Ministry of Justice Networks, I developed and leveraged off strong relationships with local sales team to assist in the specification and delivery of IP solutions.

Perth, Australia

• Design, Quote and project manage commercial works projects. Major category 5 and fibre optic networks including switches, routers, cabinets and patch panels.• Provide consultancy to customers for network installations.• Customer contact during design and installation stages.• Ordering of required equipment for installations.• Liaise with equipment suppliers/vendors.• Preparation of documentation for tender responses and customer quotation.Achievements:1. During this period I was able to identify the future of networking and enrolled in the Cisco networking academy enabling me to join the Managed wan group.

Perth, Australia

• Installation and maintenance of Commander Telephone systems.• Installation of cabling and new phone lines.• Quotation of network installationAchievements:1. Worked on the installation on the Base Area Fibre optic network on Garden Island. This was a fibre optic network that spanned all buildings on the base back to a central data centre. The project lasted 6 months and was a great experience working with a large team to delivery a result within contracted time scale.

Belfast, United Kingdom

• Team leader for responsible for design quoting and installation of data networks.• Ordering and stock control of networking installation parts and equipment.• As the tam leader I was required to stay current with new technologies and responsible for staff development. At CEM we were the first company in Northern Ireland to install private fibre optic networks.• Project management of multiple projects to ensure networks delivered within agreed times.Achievements:1. While working for CEM I was able to be involved with the beginning of data networking starting with serial cabling for Unix systems, 10base2, 10base5 coax and cat4/5 cabling. As the leading supplier of computer equipment in Northern Ireland I was exposed to all types of data networks including Novell Netware and Apple computer networks.

Perth, Australia

• Responsible for aiding the installation of small business telephone systems and PABX.Achievements:1. Aided the installation of the first Cat 3 network in Perth.

Perth, Australia

Graduate Diploma, Cyber Security

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