Craig Chan Email & Phone Number

Belmont, Ca, Us

I lead a talented team of Product Managers and Developer Advocates who drive the strategy and execution for our integration solutions and eco-systems. My responsibilities include- Spearhead the development and implementation of integration products that align with RingCentral's overarching goals, ensuring seamless communication and collaboration across diverse platforms and teams.- Direct a high-performing team of Product Managers, providing mentorship and fostering and environment that promotes innovation, accountability, and continuous improvement.- Oversee the creation and execution of product roadmaps, ensuring timely delivery of key features that exceed the customer needs and market demands.- Engaged with key stakeholders including executive leadership, customers, and partners to gather insights, drive product adoption and ensure the successful launch of new integrations.- Conducted in-depth market analysis to identify trends, opportunities, and competitive features to inform strategic decisions and positioning RingCentral as a leader in the integration space.- Champion the needs of the developer community, fostering a vibrant ecosystem. Ensure that developer feedback is integrated into the product planning and development process.- Work closely with sales, customer success, and support teams to ensure our integrations meet the evolving needs of our customers and provide exceptional value.- Established key performance indicators (KPIs) to measure our product success, growth, and impact while identiying areas for optimization and driving continuous improvement.

Belmont, Ca, Us

Integrations are key to increasing customer value, and encouraging customers to happily purchase higher tiers of service. When an integration works correctly, the customer and our company both succeed and grow. In my new role, all integrations are under my responsibility including integrations we build, integrations that customers build, and integrations that partners build. - Manage a team of highly skilled and highly driven product managers.- Direct engineering efforts with a balance across the teams for maximum MAU and ROI.- Work closely with design to provide the most delightful customer and developer experiences.

Belmont, Ca, Us

My team advocates for developers to make sure developers of all skill levels can easily build on our platform and successfully integrate their code with our products. This means creating no code, low code, solutions like our embeddable phone app or a workflow drag-and-drop tool to connection triggers to actions. We even have full code materials that support our developers such as developer guides using markdown with stylized HTML, sample code to show different ways to integrate, and tutorials to walk developers through some of the more challenging integrations. Some of our developers are partners with large, multi-million dollar yearly revenue customers and together we build the solutions that delight them within short time frames that pleasantly surprise them.- Manage a team of Product Managers and Developer Advocates- Create comprehensive developer guide for the RingCentral platform covering use cases across agents, queues, campaigns, and reports.- Supported developers with OpenAPI specifications and clear, step-by-step developer guides,- Developed working code samples in languages such as Python and JavaScript, to show developers how to integrate with our platform and use key features like webhooks, telephony session events, and SIP invites.

Santa Clara, California, Us

Drive the strategy, roadmaps, and development of 3 different market-leading storage products along with directing a team with strategy and requirements for our other storage management software tools for configuration.Configuration Manager REST APII discovered a gap in our business making it difficult to integrate with our infrastructure platform and took it upon myself to develop easier integration points for internal and external teams to easily build tools that make our product sticky. Working with just an idea, I formed a strategy, built a business plan, and pushed the product within our company until it became a key part of our business. - Conceptualize and productized a new REST API to make integrating our infrastructure platform easier.- Brought to market new simplified management tools for brand new product offering.- Managed beta program, initial test program, software and license kits, support monitoring program, and new ease of use features to successfully release product.Hitachi Automation DirectorREST APIs lead to automation, so it was only natural that I would start working on a new platform that utilizes our REST APIs to simplify data center management. I set a plan to transition our automation platform to make them faster, and more capable to use.- Spearheaded revolutionary design of brand new automation product, reducing storage management processes from 26 hours to 43 minutes, 20 user steps to 6, and decreased errors by 70%.- Showcased Hitachi's products and integration at Hitachi Next 2018 & 2019, including developing Alexa integration, creating hands-on automation labs and training, and driving customer interest through a live keynote demos.- Drove product awareness and interest leading to over $4M in additional revenue.Other Configuration ProductsAlong with managing my own products, I also lead a team of product managers and provide guidance to help develop our configuration products further.

Santa Clara, California, Us

I was tapped by the Vice President of Product Management to envision and evangelize the next generation of storage management software at Hitachi. Looking for a new way to approach our software, I developed a new concept of a composable services platform that consists of microservices and containerization of key features and functionality expediting iterative development and increasing time-to-value. I then took it upon myself to educate and influence enterprise-wide product managers and engineers on the new concept for all our Analytics, Replication, and Configuration product lines.

Santa Clara, California, Us

There was a lack of focus on our customer experience and design of our products. We were falling behind the competition and needed someone to get us back on track. I formed a new Customer Experience and Design team that created a vibrant, contemporary look and feel across all storage management software products: Hitachi Storage Advisor, Hitachi Data Instance Director, Hitachi Infrastructure Analytics Advisor, and Hitachi Storage Advisor Embedded.I drove a hybrid team of contract and staff graphic designers, web designers, and usability researchers to incorporate data visualization and infographics into a suite of tools to increase the IT administrator's experience.

Santa Clara, California, Us

Directed and managed a team of highly motivated, highly skilled product managers with deep technical backgrounds. Provided strategic and tactical direction for a suite of software products for managing data center assets (storage and server). Trained and mentored diverse staff of business-savvy marketers to deeply technical engineers. Earned quick promotion in just over a year. Liaised with other organizations for GUI designs, training, marketing, sales, and development effectively and productively. Delivered customer presentations ranging from the Data Center administrator to the company’s c-suite. Managed the Developer Program to inspire partners and customers to integrate with hardware devices.

Santa Clara, California, Us

Fully responsible for key products in configuration and replication as part of Hitachi's portfolio. Managed successful product release cycles with go to market activities. Set the product direction and created opportunities for the product working with marketing, sales and services. Defined product strategies and roadmap. Managed customer escalations and guided product development to customer satisfaction. Managed and exceeded revenue targets for high revenue products.

Santa Clara, California, Us

Designed new software applications for storage systems with a focus on usability and the front-end design. Created an application with the right tools for the end user to easily navigate and utilize the application to it's fullest potential. Developed mockup front-end framework for rapid development and prototyping of fresh GUI elements.Specialties:J2EE, XML, JAAS, BEA WebLogic, Authentication and Authorization schemas, customer support, professional services, UI Design and Usability.

Us

Developed a Security Framework to integrate with Zaplet's business model. Supported customers and developed custom solutions for the business need. Added features into Zaplet's platform through component development. Lead a team of engineers to develop components that could be utilized interchangeably on the platform.

Dublin 2, Ie

Met with key client personnel to capture functional and technical requirements. Met with customer to capture and review their vision of the solution. Coded and validated custom Java APIs and Servlets to provide more flexible user profile functionality. Installed, configured and customized Entrust getAccess to provide single sign on solution.

Dublin 2, Ie

Supported over 40 testers and developers in the final stages of testing. Managed environment availability with development and testing needs. Configured new environments for the next release. Trained team members in the functionality behind the Order Processing system.

Dublin 2, Ie

Managed client expectations for deliverables and releases. Created work estimates based on generalized functional specifications. Lead team meetings, tracked milestones and tasks, and followed through to ensure completion. Coordinated cross-functional development of components with other teams. Conducted and facilitated design walkthrough meetings with client personnel. Implemented new functionality into the existing welfare determination system.

Driving Innovation And New Ventures In Established Organizations

Bachelor In Science, Computer Science And Engineering