Craig Corfield Email & Phone Number

Houston, Texas, Us

As a Senior Solution Architect for Managed Services, I design and implement scalable, value-driven solutions within HPE’s GreenLake 'As-a-Service' models across IaaS and PaaS. With expertise in cloud, infrastructure, and security, I deliver solutions that provide measurable impact on client business objectives.Key Responsibilities:• Architecting Solutions: Design managed service solutions based on HPE GreenLake, focusing on IaaS, PaaS, and As-a-Service offerings.• Trusted Advisor: Build strong client relationships by aligning solutions to their unique business goals and environments.• Cross-functional Collaboration: Work with account teams and stakeholders to ensure efficient development, deployment, and support.• Scoping and Pricing: Conduct requirement scoping, create Statements of Work (SOW), and develop competitive pricing for GreenLake solutions.• Subject Matter Expertise: Lead as the GreenLake Management Services expert across Australia & New Zealand, managing responses to RFI/RFQs and strategic initiatives.• Customer Engagement: Present and demonstrate HPE’s value to new and existing customers, highlighting financial and business benefits.• Sales and Negotiation: Support the end-to-end sales cycle, including client negotiations to align solutions with customer needs.Skills and Experience:• Solution Architecture: Extensive background in managed services with a focus on cloud, infrastructure, and security.• Business Acumen: Skilled in developing pricing models and aligning technical solutions with client budgets.• Leadership: Strong communication and interpersonal skills, with experience engaging with C-level executives.• ITIL Framework: ITIL certified with practical experience in applying architectural methodologies.I bring a commitment to delivering meaningful results and driving innovation in the managed services landscape.

Auckland, Nz

As a dedicated IT Solutions Architect, I specialise in providing strategic expertise at the intersection of technology and client needs. With over 10 years of solutions and technical experience, I excel at analyzing customer requirements, architecting tailored solutions, and delivering compelling presentations that showcase the value of our offerings.Key Responsibilities:• Solution Architecture: Designing and developing comprehensive IT solutions that address complex business problems and meet client requirements.• Client Engagement: Leading engaging client presentations that effectively communicate how our solutions can solve intricate business challenges.• Collaboration: Working closely with sales and technical teams to determine optimal solutions to customer challenges and supporting the sales team in presenting proposals to clients.• Technical Expertise: Maintaining a robust understanding of our product and solutions suite, along with a broader industry landscape to inform solution design.• Innovation and Improvement: Analyzing current technologies used within the company and developing steps and processes to enhance and innovate our technological offerings.• Relationship Building: Cultivating and nurturing relationships with existing customers while proactively seeking new sales opportunities by developing relationships with prospective clients.Soft Skills:✔️ Profound understanding of technology solutions and their applications.✔️ Strong communication, presentation, and interpersonal skills.✔️ Ability to translate technical concepts into business benefits.✔️ Proven track record of successful client engagement and solution selling.✔️ Collaborative mindset and the ability to work effectively in cross-functional teams.

Auckland, Nz

As a dedicated Pre-Sales Consultant, I specialise in providing strategic expertise at the intersection of technology and client needs. With over 10 years of solutions and technical experience, I excel at analyzing customer requirements, architecting tailored solutions, and delivering compelling presentations that showcase the value of our offerings.Key Responsibilities:• Client engagement, leading engaging client presentations that effectively communicate how our solutions can solve complex business problems. • Solutions development with the sales and technical team to determine solutions to customers’ challenges and supporting the sales team to present proposals to clients.• Technical expertise with a robust understanding of the various product and solutions suite, along with a broader industry landscape. • Building relationships with customers and proactively seeking new sales opportunities by developing new relationships with prospective clients.• Analyse current technologies used within the company and develop steps and processes to improve.Soft Skills:✔️ Profound understanding of technology solutions and their applications.✔️ Strong communication, presentation, and interpersonal skills.✔️ Ability to translate technical concepts into business benefits.✔️ Proven track record of successful client engagement and solution selling.✔️ Collaborative mindset and the ability to work effectively in cross-functional teams.

Redmond, Washington, Us

London, England, Gb

Interfacing with clients to identify their solution needs. Working with various departments to ensure a plan in motion to improve customer experience. Working to balance various aspects of a project, from architecture, commercials and implementation. Researching advanced technology regarding best practices in the field while seeking cost-effective solutions.Key Accountabilities:• Work closely with Information Technology professionals within the company to ensure resourcing availability for projects and implementations.• Provide detailed specifications for proposed solutions including time, costing and scope involved.• Assist other department engineers in creating practical demonstrations of proposed solutions and demonstrating them to other members of the team.• Establish a framework for necessary contributions from various departments and facilitate their collaboration.• Analyse current technologies used within the company and develop steps and processes to improve.• Document and monitor requirements needed to institute proposed updates in relation to customer experience.• Work alongside project management teams to successfully monitor progress and implementation of initiatives.• Account for possible project challenges or constraints and proactively seek to manage challenges.

London, England, Gb

Leading the Virtuoso NZ Tech Support team which delivers support to local and global SME businesses.Key Accountabilities• Ensure incoming tickets via phone, web portal, email and alerts are progressed and resolve within agreed OLAs and SLAs.• Actively manage the distribution of workload between engineers to ensure that nobody is over or underutilised.• The Team Leader will be required to answer phone calls and own tickets submitted by clients, our monitoring system or escalated by junior engineers.• Ensure that our engineers’ working practices comply with our Information Security and Cyber Security policies.• Act as an escalation point for customers, providing exemplary customer service and ensuring that their issues are resolved as quickly as possible.• Management of major incidents as per our policies and procedures, this may occasionally require working outside of your standard hours.• Embedding a culture of quality, up-to-date technical documentation within the team.• Ownership of escalation and aged ticket process.• Quality reviews to be completed and assessed against our ticket, technical and customer service criteria• Ownership of assigned service improvement items which will include development of systems, processes• Mentoring all members of the team, including customer service, behavioural, performance and technical skills.• Empowering all members of the team to prioritise selfdevelopment via training, exams and exposure to new technologies within the workplace.• Performance management of all direct reports against key performance indicators.• Perform fortnightly 1:1s and quarterly appraisals with all members of the team.• Interviewing and onboarding of new hires.• Alignment with the other Tech Support Team Leaders in other regions, this will require some meetings out-of-standard hours.

Eastcliff, Gauteng, Za

• Provide server support for 3000+ servers responsible of serving 15 000 users. • Perform systems administration, maintenance, and upgrades.• Tier 2 and Tier 3 escalation support.• Manage and optimise performance of the service desk and field services teams.• Deployment of patching and software package rollouts over large networks.• Performing IMCAD on servers and workstations.• Data analytics implementation for reporting purposes from SSRS and SSIS for Power BI.• Implementation of processes and procedures. • Continual service improvement in line with ITIL frameworks.• Process and procedure implementation and documentation.• Close vendor management in the deployment and support of delivered services.• Defining, developing and implementation of standard operating procedures for service offerings, including those for architecture, security, disaster recovery, purchasing, and service provision.• Information security management, team, and resource management• PSA, CRM, RMM and other IT platform implementation, refinement, and automation.• Multiple IT stream management including infrastructure, security, data, applications, and network.• Change management and change governance.• Oversee optimal operation of all backups and storage devices and locations.• Reporting – Through various means by integrating Business Intelligence tools such as Power BI to connect to various databases to represent pertinent data in a logical and graphical manner.• CRM management – Analysis of entire CRM system and design and implementation of processes and procedure• PBX Implementations – Implementations of 3CX Hosted PBX into the company data centre with optimal network routing, voice quality, and user satisfaction• Key and Critical Account Management – Management of key accounts for business partnerships and relationships for continued business growth.

Eastcliff, Gauteng, Za

• IT Auditing – Compliance audits, IT and Telephony equipment on site at clients’ premises. Asset register check and confirmation.• Web Server setup – Configuring of databases and setup of Web server.• Website Design – Design and setup of websites on Wordpress and Joomla, Meta Tags, and SEO optimisation.• Process and procedure documentation of various systems within the company

Eastcliff, Gauteng, Za

• Improving business efficiency and productivity.• Examining current IT infrastructure and requirements. • Designing and modifying new IT solutions.• Enhance or adapting existing systems and integrate new features.• Examining current business models.• Product development.• Testing and implementing feasible solutions.• Liaising and reporting extensively to internal and external clients and stakeholders.• Time and cost analysis of projects.• Mapping and documenting interfaces between legacy and new systems.• Understanding the software development cycle.• Supporting users on change control and system updates.• Providing training and user manuals to users of a new system or process.

Johannesburg, Johannesburg, Za

• Review and interpret balance sheets, cash flow statements, and income statements. Calculates financial ratios and performs exchange rate computations. • Provide an overview of the market and identify gaps and opportunities by considering broad market research.• Obtain feedback from the relevant stakeholders on the research reports received/used.• Make, buy, sell, or hold suggestions. Read industry journals, magazines, newspapers, and online sources to follow targeted companies and economic trends. • Build relationships with colleagues in Barclays to share information/ideas.• Collect information and perform research on the various competitor trends both internationally and locally, to ensure that research information is relevant in both local and global markets. • Co-ordinate multiple, concurrent research projects and produce reports for various stakeholders when required regarding varied projects. • Establish and manage relationships with both internal and external sources of information/industry role players and clients to source relevant information.• Build and maintain relationships with both internal and external role players e.g., Research Forums conferences.• Identify potential areas of improvement with respect to the research process and reporting structure and make recommendations on improvements or alternative approaches.• Conduct and vet research offerings/briefs from research houses for possible implementation/purchase and modify techniques and procedures to meet research objectives.

Johannesburg, Johannesburg, Za

Johannesburg, Johannesburg, Za

Eastcliff, Gauteng, Za

Eastcliff, Gauteng, Za

• HelpDesk duties – receiving calls from clients and assisting with basic IT problems, logging calls, escalating calls to technical staff, and co-ordinating mission critical call outs.• Filing, Reception duties, Faxing, Appointment scheduling• IT Auditing – Compliance audits, IT and Telephony equipment on site at clients’ premises. Asset register check and confirmation.

Post Graduate Business Administration, Business Administration And Management, General

Bachelor Of Commerce (Bcom), Economics

Bachelor Of Commerce Honours (Economics)

Bachelor'S Degree, Economics

Education record