I am an inspiring servant-leader and highly regarded professional. Naturally driven IT Service and Operations Manager with a proven ability to develop and strengthen teams to maximise a company’s profitability and efficiency. My experience includes implementing and managing IT infrastructure and applications, possessing specialised skills that assist in supporting the scalability and high availability needs across well-renowned sectors. I am equally capable in tactical and strategic roles and hold a broad technical knowledge covering the end-to-end process of IT application development, system analysis, system design, server-side (functional) programming, and database design while complying with governance requirements. The focus throughout my career has been the implementation of organisational changes, and alignment of the mission and vision of the company with resources, processes, and standards to guarantee an appropriate and updated product delivery. This leads to consistently exceeding client expectations and therefore maximising profitability. I am an effective communicator, who easily builds consensus and leads teams to the successful completion of projects. I can easily develop positive client relationships, ensuring repeat business for reoccurring contracts.Committed to helping organisations achieve maximum benefit from their IT investment, through meticulous management, research, development, and implementation of solutions. I am a fast learner who enjoys working with a team and is capable of working on multiple tasks and projects simultaneously. Able to handle high-pressure environments by maintaining strong focus and organisation and by prioritising my tasks and responsibilities.ICT -IT Service Management-Service Transition-Service Design-Incident Management-Change Management-Business Process Improvement-Business Analysis-Service Improvement-Team Management-Process Improvement-Reporting, Business Intelligence and Data Warehousing-Systems implementation and MigrationVendor -Service & Delivery Leadership-Contract/SLA Management-Operational Transition and readiness-IT Risk & Audit-Sales, Business Development-Customer ExperienceIT Strategy-Product Management-Product Mindset-Road Map Guru-ICT Design Leadership-Digital Transformation-Service Desk design and implementationPeople-Coaching-Integrity-Communication-Affiliative -HumanisticFrameworks• ITSM, ITPM, ITOM• ITIL v3 v4• Prosci ADKAR• Agile ASM• SFIA• Data Analytics • Design Thinking • Kepner-Tregoe's Root Cause Analysis
Listed skills include Management, Business Analysis, Microsoft Office, Data Analysis, and 21 others.
