Craig Hartley Email & Phone Number

Palo Alto, California, United States

San Jose, Ca

• Update Police Data Systems in a critical and timely manner to keep officers and the public informed.• Respond to Police Officer requests for information to assist in their investigations and responses.• Provide assistance to the public in difficult and emotional situations and critical incidents.

Underwent a comprehensive training program giving skill in handling and resolving difficult situationsInspect Commercial Vehicles to ensure compliance with safety and regulatory guidelines

Interviewed clients to obtain factual information required to facilitate the criminal justice process successfullyUtilized various automated criminal systems to locate individuals to be served subpoenas increasing efficiencyRetrieved, researched and created legal files and documents meeting strict regulatory guidelinesMet customer needs by providing information concerning processes often resolving difficult situations

Extracted data for entry into computer system reducing response time to citizen service requestsAssisted public with information regarding department services and functions resolving service problemsMaintained records of time worked, overtime & leave balances allowing managers to use time more efficiently

Kept staff up to date on climate of local government by researching local laws and ordinancesPrepared and distributed newsletter to members advising them of current market conditionsIncreased efficiency of Government Relations Staff by scheduling candidate endorsement interviews

Master Of Public Administration, Public Administration

Coursework: Policy Analysis, Organizational Devleopment, Human Resources, Ethics, Budgeting, Finance

Bachelor Of Arts, Political Science

Coursework: Local Politics, Comparative Politics, International Relations, Public Administration, Political Inquiry.