Craig Witt Email & Phone Number

Wylie, Tx, Us

Dallas/Fort Worth Area

• Exchange Administration and troubleshooting including mailbox.creation/deletion, the ability to troubleshoot mail flow, queues, inbound/outbound.delivery, shared mailboxes.• Setup and configure Office 365 online related Services - SharePoint Online, Exchange Online, OneDrive, OWA and Outlook, Skype for Business, PC/MAC, and Mobile devices.• Offer end-user support for Exchange Online, which includes aiding in email client configuration and troubleshooting email synchronization issues.• Troubleshooting system and application accounts in a diverse systems/domainarchitecture.• Provide remote technical assistance to business level Microsoft 365 customers via telephone, written correspondence, and remote desktop support sessions, while managing customer relationships.• Monitor and filter through suspicious emails in our report inbox. Monitor, spamfiltering and makes changes as needed.• Manage Meraki access points dashboard. Provide troubleshooting and reporting.• Deploy and manage Intune for mobile devices. Create IOS, Android, and BYODpolicies. Implement conditional access.• Manage all 365 applications such as SharePoint, OneDrive, security, andcompliance.• Designed and implemented SharePoint governance policies, ensuring alignment with organizational standards and security protocols.• Manage and administer Team’s admin portal. Creating channels, policies, anddevices. Troubleshoot slowness or loading issues.• Active Directory management, including managing domain Users, OU, Groups,and Computers. Create windows images, configure current GPO, and implement,as necessary.• Configured laptops and desktop computers with communication software necessary for remote connection to corporate.network.• Monitor tickets, and workflows through ConnectWise. Create new Service boards, andprovide assistance to end users.• Team leader for low voltage cabling installation projects.

Alaska, United States

• Manage team in oil field operations to ensure excellent customer service and minimal non-productive time, through training and demonstration.• Work with customer on continuous improvement strategies.• Mentor and train supervisors to improve employee skills.• Scheduling employee and equipment to ensure customers’ needs are met.• Increased revenue by reducing run rate and surpassing customer expectations to win new contracts.• Reduced nonproductive time by designing and implementing mechanical improvements.• Mentored employees in protocol and procedures which resulted in advancement in position.

Plano, Texas

• Provide Information Technology support for the North Texas Tollway Authority. • Identifying, diagnosing and troubleshooting installed hardware and software problems. • Imaging new servers with new software and upgrading existing operating servers to specifications. Setting up, configuring and installing systems to support new/existing Information Technology infrastructure. • Removal and replacement of failed equipment to include peripherals, system components and or software. Problem isolation of network connectivity, desktop hardware and software programs. • Upgrade and repair of CCTV cameras and monitor systems.

Tampa/St. Petersburg, Florida Area

• Provide Information Technology support for the Florida Department Of Transportation. • Identifying, diagnosing and troubleshooting installed hardware and software problems. • Setting up, configuring and installing systems to support new/existing Information Technology infrastructure. • Removal and replacement of failed equipment to include peripherals, system components and or software. • Problem isolation of network connectivity, desktop hardware and or stand-alone/network installed software programs.

Dallas/Fort Worth Area

• Worked independently on point of sale computer and network systems for quick service restaurants to ensure excellent customer satisfaction• Problem solve, troubleshoot and repair computer units, and network infrastructure at board level.• Network backbone installation including 10baseT, 10base2, POS terminal, remote video terminals, and remote display.• Technical support between colleagues to troubleshoot problems, logistics management with home office to restock and supply equipment.• Analyze and maintain client service level agreements.

Garland Texas

• Test troubleshoot and repair of telecom equipment to the component level. • Execute software upgrade for computer devices. • Effectively solder surface mount and though hole components to the PCB surface. • Complete accurate documentation and turnaround to meet customer needs. • Assist IT manager with company computer installation and upgrade maintenance as well as troubleshooting network issues.

Associate'S Degree, Computer Science

Associate’S Degree, Computer Science

Working towards transferring to a 4 year university

Associate’S Degree, Computer And Electronics Engineering, 3.5

Activities and Societies: National vocational honor society Electronics Studies