Craig Earl Email & Phone Number

Stockton-on-Tees, GB

Remote

Working on various deliveries within the Fraud and Financial Crime space. Currently leading the Business Change Team on a Fraud Replatforming project. Recently supported delivery of the industry-wide fraud prevention initiative Confirmation of Payee, with responsibilities around implementation, audit and artefact control. Working remotely with some.

Gosforth, England, United Kingdom

Remotely led the Programme Management Office for both the Core Solutions and Infrastructure business units. Reporting directly to the CIO, I was responsible for the establishment and the direct management of the PMO team, governance adherence, and overall monitoring and reporting of a complex portfolio of value-add programmes, regulatory projects and.

Durham, United Kingdom

• Responsible for prioritisation of business change alongside analysis, reporting and tracking of Atom’s technology portfolio ensuring programme and project delivery roadmaps, milestones and resources are being managed.
• Spearheaded the implementation of Timesheets into the Technology Directorate. Increased the average department engagement to 93% within 3 months (exceeding the initial target of 75%) allowing capitalisation of c.£2.5m.
• Overhauled and expanded Programme Delivery documentation, closing 8 Audit Committee findings and significantly reducing Technology risk exposure.
• Established Atom Agile Change process, empowering Domain Leads to prioritise Business Change Requests, increasing staff engagement in business change, faster analysis, scoring and throughput of approvals.
• Reduced Change Steering Committee meets by 1 hour per week through engagement with the Leadership and Programme Delivery Teams to optimise reporting.
• Led a team of 15 volunteers from across the business to successfully raise £15,000 for The Prince’s Trust over 6 months.

Durham, United Kingdom

• Responsible for project and programme assurance, tracking and analysis of portfolio risks and issues and management of Business Change, ensuring changes were documented, budget controlled and tracked through to.
• Established ‘Illuminate’; a real-time zero-cost project tracking and reporting system using Google Suite, saving an average of 2 FTE per week, removing the need for additional recruitment within Portfolio Management.
• Chaired Change Advisory Board with responsibility of c.£2m budget annually.
• Optimised the Change Advisory Board process through introduction of collaborative working, defined terms of reference and Jira workflow updates resulting in improved data capture, faster throughput and clear line of.
• Kickstarted the development of ‘Kinetic’ (Atom’s Mental Health Hub) and engaging with People Experience to introduce Mental Health First Aiders, helping to achieve Silver in the Better Health at Work Awards 2019.
• Engaged in voluntarily supporting disadvantaged young people with work experience and personal development as part of the Atom STEM partnership with The Prince’s Trust.

Durham, United Kingdom

• Sitting within the Test Team under the Technology Directorate, I was responsible for Project Management of defects across all releases, relationship and stakeholder management of third party suppliers and offshore test.
• Rescued a complex Fixed Savings Maturity project with over 400 major defects across 20+ outsourced suppliers, reducing delay in delivery from 2 months to 2 weeks by introducing new processes, optimising existing.
• Reduced average third-party defect resolution time from 9 days to 3 days through a sustained period of positive engagement, repairing relationships and introducing open communication channels, structured escalation.
• Increased quality of defects by introducing an optimised Jira defect workflow and aligning onshore and offshore ways of working, leading to 25% reduction in defects returned to the test team for more information.
• Reduced defect numbers by an average of 20 defects per version release and increased quality of development code through introduction of defect metrics.

Teesside, United Kingdom

Promoted to Lead Test Engineer. Responsible for coaching of junior staff, creation of test strategies and management of test tooling. Led various programmes of testing across mobile app creation, API and app authentication, telephony-system integration, delivery of new insurance product offerings for external partners, conversion of websites to responsive.

Cleveland, United Kingdom

Test Analyst within Technology. Responsible for leading agile software development teams in DSDM methodology. Led various programmes of testing across platform migration, entity divestment and website projects. Performed gap analysis across AXA offices in the UK, France, Poland and Spain and led engagement of test teams in the implementation of process.

Cleveland, United Kingdom

Business Improvement Analyst within Operations. Acting as the bridge between Operations and Technology. Responsible for driving operational change through data analytics, market research, systems analysis, complaints investigation and user engagement. Defined requirements for change, mocked up visual prototypes and incepted ideas for new functionality.

Cleveland, United Kingdom

Responsible for supporting customers with financial queries and payments, set up and amendment of Direct Debits, calculation of payment plans for customers in hardship or arrears, awareness of PCI Standards and FSA/FCA Guidelines.

Cleveland, United Kingdom

Responsible for first-hand contact with customers to help guide them through a new online way of managing their existing policies via telephone, chat, e-mail, fax and post.

Ba (Hons)

Level 2 Certificate

Foundation Certificate In Graphic Design

Certificate Of Education

3 A-Levels (A-C) In Art & Design, Film Studies, Media Studies

9 Gcse'S (A-C) Including Maths, Dual English & Dual Science