Craig Eck Email & Phone Number

Louisville, Kentucky Area

• Provided daily quality leadership for a fast-paced, high volume top load washer production line to implement the Quality Management System, increase first pass yield and improve other costs of quality. • Quickly drove containment and corrective/preventive action of quality issues through cooperation with team leaders, Operations, Quality and Technology teams. • Through a steady presence on the production lines to observe and answer questions, drove a strong quality mindset amongst the line operators and the Operations team.• Provided essential quality leadership for three New Product Introduction (NPI) launches, to include the launch of two new production lines. Quickly attacked quality issues and drove resolution so that the production lines exceeded their production ramp up curves and met their commitments.• Collaborated with multiple factory teams to react quickly to defects and drive projects/improvements to reduce scrap cost per unit every year, even during years of NPI launches.• Managed and provided focus and guidance to two direct reports to assist with their successful completion of multiple projects to advance overall quality throughout the factory.• Improved the part genealogy scan success rates for heartbeat components.• Conducted several internal ISO audits and followed up on findings and validated corrective actions to drive continuous improvement.

Louisville, Kentucky Area

• Provided detailed field quality feedback for the technology/NPI team, change implementation board and production meetings.• Meticulously tracked service calls after all NPI launches and contacted consumers and technicians to determine quality trends.• Identified critical data and failures from field test units and collaborated on fixes with technology team.• Produced monthly laundry quality data deep dives.• Developed multiple service bulletins, service technician tips and service part installation instructions.• Proactively made several service calls on NPI units within a three-state area to identify emerging issues and test a service kit.• Conducted several onsite training events for service call centers and fielded countless inquiries from them throughout the year.• Worked closely with the technology team on projects to reduce concession costs by 37% on two NPIs.• Conducted four internal ISO audits and highlighted multiple areas where processes could be improved.• Drafted six Quality articles and ten military veteran’s profiles for the factory monthly newsletter.

Louisville, Kentucky Area

• Reduced service call rate on sourced front load washers by 53% in less than three years.• Worked closely with the sourced laundry NPI team to incorporate proven quality improvements into the newest models.• Meticulously tracked service calls after all NPI launches and contacted consumers and technicians to determine quality trends. Due to this call tracking, the sourced laundry team was able to quickly fix early quality issues and promptly publish service bulletins.• Produced a quick installation and reference guide that was used as a model by many NPI programs to aid in the reduction of Customer Education and Installation service calls. This guide was also the first use of QR Codes by GE Appliances post-sale.• Successfully worked through language and cultural issues with Asian suppliers to resolve critical production and quality problems.• Updated or produced fourteen consumer support videos.• Effectively managed six Co-op assignments to conduct parts testing/installs, service call tracking, and multiple other tasks.

- Supervise all training, administration, supply, fiscal, and maintenance matters for a Marine Corps Reserve Center with a staff of 24 active duty Marines and 180+ Reservists- Effectively manage a supply account of military hardware totaling over $13 million and supervise the budgeting for and ordering of the supplies for site operations- Vice Chairman of the Southwest Michigan Joint Integration Board, a proactive group of local commercial, civic, and governmental agencies promoting Southwest Michigan Department of Defense capabilities. Coordinate quarterly meetings of the Executive Board, two annual meetings, and community projects that serve to foster better relations between the military, local businesses, and political leaders.- Supervise and coordinate Marine Corps planning for a multi-million dollar project to help relocate Newtok, Alaska, a village being washed away due to erosion; have built and maintained a great working rapport with multiple state and federal agencies and non-governmental organizations.- Supervise the maintenance of all equipment and vehicles to a consistent readiness of 95% or higher- Supervise and maintain effective EEO, safety, and hazardous material programs for the site

- Coordinated and directed all academics, operations, and training for Marine Corps Engineer School with a staff of 120+ employees and an annual throughput of 1500 students- Coordinated with Marine Corps, other Department of Defense organizations, and civilian contractors throughout the United States and overseas to improve engineer training and education processes, to include incorporating lessons leaned from military operations in Iraq and Afghanistan- Identified, prioritized, and implemented distance learning products as well as training devices and simulators required to support training - Coordinated and conducted presentations for several U.S. and foreign military visits to the school demonstrating Marine Corps engineering capabilities

- Effectively led a staff of 43 instructors and academic analysts in the safe execution of high-risk combat engineer training for over 1650 entry-level and supervisory-level students- Successfully supervised and coordinated all academics, operations, and logistics for the organization in spite of resource and budget constraints and an ever-increasing student throughput. - Author of a 2000+ word article in the June 2007 Marine Corps Gazette, the professional journal of the U.S. Marine Corps, on improving the employment of Marine Corps engineers in Iraq

- Managed all operations and training of a 600+ person organization preparing for service overseas - Coordinated the successful movement of the organization to pre-deployment training exercises and for a tour of duty in Iraq- Managed all of the organization’s operations in a high-stress environment and provided oversight of numerous engineer construction projects in support of ground and aviation units in Al Anbar Province, Iraq

- Deputy Director of Marine Corps Base Camp Lejeune’s 80+ person Environmental Management Division that won two Secretary of the Navy Environmental Awards during this time period- Coordinated the integration of environmental and military training requirements to ensure the installation’s environmental compliance, resulting in no adverse impacts to or cancellations of military training during this period - Spearheaded the development of a well-defined strategy and implementation plan to improve hazardous material life cycle management aboard the installation, resulting in the re-use of millions of dollars worth of hazardous materials plus the cost avoidance of their disposal - Served as the primary military liaison between the installation and all Federal, State, and local environmental regulatory agencies

- Coordinated sourcing of engineer personnel, equipment, and missions for a 4,000+ person aviation organization located throughout the Pacific area of operations- Provided oversight of environmental and hazardous material compliance- Coordinated construction and facilities maintenance issues throughout the organization- Served as the Security Manager coordinating and administering all phases of the organization’s security program, to include information and personnel security

- Planned, coordinated, and executed the Marine Corps environmental compliance program, to include detailed compliance evaluations for 18 installations worldwide- Monitored the status of environmental compliance and assisted installations in correcting deficiencies, which led to a steady, multi-year decline in notices of violation Marine Corps-wide - Prepared and presented several environmental status briefings to Department of Defense and Department of the Navy senior officials- Supervised development of a distance learning program for hazardous material/waste handlers

Master Of Science, Engineering And Environmental Management

Activities and Societies: Inducted into the Tau Beta Pi engineering honor society.

Bachelor Of Science, Civil Engineering

Activities and Societies: American Society of Civil Engineers