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Craig Fry is a Product Designer at Bulk Handling Systems. He possess expertise in enterprise software, salesforce.com, saas, solution selling, cloud computing and 20 more skills.
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Product DesignerBulk Handling SystemsSpringfield, Or, Us -
Principal Project Management SpecialistSymantec Corporaton Oct 2012 - Apr 2018Principal Project Management Specialist-Global Support Readiness for OEM and Service Provider sales channel. Project manager for Technical Account Manager team (TAMs). Create and manage support readiness tasks for Global OEM and SP partner launches. Review partner support requirements and develop appropriate support model. Advise sales on recommended and available support options. Support the Sales Engineers. Provide direct support to the TAM team. Work directly with legal on support sections in contracts, review and sign off on support sections of partner contracts. -
Principal Technical Account ManagerSymantec Sep 2008 - Apr 2016United StatesPrincipal Technical Account manager for Norton products offered through Global OEM sales channel and TAM team lead. Create and provide technical support training on all Norton products offered through OEM partner to their Training teams. Provide direct support to designated Global partner contacts. POC for infield issues with Norton Software. Create and review self-help support documents. Review effectiveness of online support content and create strategies to decrease contact rate and improve customer satisfaction.
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Senior Technical Account ManagerSymantec Aug 2006 - Sep 2008United StatesTechnical Account manager for Norton products offered through North American OEM sales channel. Create and provide technical support training on all Norton products offered through OEM partner to their Training teams. Provide direct support to designated partner contacts. POC for infield issues with Norton Software. Create and review self-help support documents. Review effectiveness of online support content and create strategies to decrease contact rate and improve customer satisfaction.
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Senior Support AnalystSymantec Aug 2005 - Aug 2006United StatesProvide Level 3 help desk support to onsite L2 support agents. Developed advanced support training for L2 support agents. Review and create support scripts for agents. Review reports from QA team to ensure accuracy.
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Executive Escalation Support AnalystSymantec Sep 2004 - Aug 2005United StatesHandle highly escalated Norton customers with either difficult technical issues that need resolved or address other non-technical issues in relation to Norton Support. These customers would also include reporters, lawyers and executives from other companies.
Craig Fry Skills
Craig Fry Education Details
Frequently Asked Questions about Craig Fry
What company does Craig Fry work for?
Craig Fry works for Bulk Handling Systems
What is Craig Fry's role at the current company?
Craig Fry's current role is Product Designer.
What is Craig Fry's email address?
Craig Fry's email address is cr****@****tec.com
What is Craig Fry's direct phone number?
Craig Fry's direct phone number is +154128*****
What schools did Craig Fry attend?
Craig Fry attended Western Oregon University.
What skills is Craig Fry known for?
Craig Fry has skills like Enterprise Software, Salesforce.com, Saas, Solution Selling, Cloud Computing, Cross Functional Team Leadership, Data Center, Strategic Partnerships, Vendor Management, Go To Market Strategy, Mobile Devices, Business Alliances.
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