Craig G. Email & Phone Number

Deeside, North Wales

Brighter Connections have been acquired by Wicresoft, therefore a name change.

Deeside, North Wales

Stafford, United Kingdom

• Delivered detailed briefings on UK communications exercise to senior officers (CEO/Board Level) subordinates & civilians so that the stated mission was accomplished and completed on time & within budget.
• I carried out the full life cycle (Agile) planning and management of numerous UK communications exercises, including all communications technology & logistical requirements, inclusive of costs.
• Managed third parties including government agencies & venders to ensure that ongoing & future communications projects timelines are met and within budget.
• I have ensured projects comply & adhere to the organisations processes & procedures, meeting all quality assurance criteria.
• Project Managed a full migration of personnel & communications equipment, ensuring operational circuits & support were maintained at all times, with no negative impact on service to the customers.
• Conducted operational training (military & communications skills), to enable military personnel to deploy in support of UK Operations globally.

United Kingdom (York & NI)

• Provided direction & guidance to Team Members in order to share best practices & reporting models to enable them to meet their specific customer expectations & contractual KPIs.
• Maintained and operated a 24hr UKSF Communications Centre that provided robust and reliable communications to deployed UKSF assets via secure data and voice.
• Delivered detailed briefings on UKSF communications to senior officers (CEO/Board Level) & subordinates so that a full understanding of their communications assets was realised, enabling them to effectively manage.
• Managed PRI (President of the Regimental Institute) shop. Successfully engaged with all customers & stakeholders to form effective reporting cycles to meet all KPIs, resulting in an increase of 50% profit for the shop.
• Provided 2nd line support to the Regiments communications assets (networking, satellite & radio).

Blandford, United Kingdom

• Learning the fundamentals of Communications Systems Engineer Class 1, some topics include Cisco/Microsoft, Switches/Routers, NAS/VoIP.

United Kingdom & Afghanistan

• Training, deployment & leadership of personnel on military operations in Afghanistan & other areas globally.
• Full life cycle planning and implementation of processes incorporating Service Design/Transition & Service Operation, ensuring a robust and agile operational tempo meets the customer needs & contractual KPI’s.
• Effectively maintained a state of the art surveillance (CCTV) network consisting of over 30 locations in Afghanistan. Applying the ITIL framework, successfully redesigned and reconfigured the network, whilst ensuring.

Europe & Afghanistan

• Provide Communications Information Systems (CIS) reach back to numerous European locations, Cyprus & Afghanistan.
• Ensure all reported incidents are rectified and ensuring customer satisfaction by meeting all KPI’s.
• Management & development of diverse groups and teams, including civil servants, contractors, foreign nationals & tri-service personnel in differing working environments.
• Supported CIS interoperability between other NATO countries.
• Conducted site surveys in preparation for communications deployments, identifying optimal positions for equipment and antenna placement.
• Successfully engineered and maintained HF, VHF and satellite communications links enabling secure transmission of voice and data from remote locations to a centralised intelligence hub.

Foundation Degree, Science, Distinction

Activities and Societies: Communications Systems Engineering

Education record