I see myself as a natural innovator and thrive on creating value for my clients through building solid professional relationships. My aim is to consistently define and drive value, and to aid their market differentiation and sustainable competitive advantage through the deployment of my organisation’s solutions and services.Currently, I am the Chief Commercial Officer of Webhelp UK, South African and Indian businesses, a Business Process Outsourcing (BPO) business that forms part of the Webhelp Group.My specialities are• Creating intelligent BPO solutions • Sourcing strategies• Creating sustainable competitive advantage • Customer management strategies• Creating and facilitating continuous innovation• Dealmaking and solutions I have worked with blue chip organisations locally and internationally where I have assisted in establishing their customer management strategies and defining sourcing strategies. Connect me if• You are a BPO professional looking to connect with industry peers• You are a C-level executive looking for more information on how to add strategic and financial value• You are a blue chip company seeking intelligent BPO Solutions focused on business outcomes• You are looking for sustainable business outsourcing solutions to create lasting capabilities for your organizationCareer highlights• Headed up Ernst & Young’s JD Edwards ERP practice• Assisted in establishing Vodacom’s retail presence in SA through an outsourced field marketing relationship• Created demand at Dimension Data’s Customer Interactive Solutions business among financial institutions• Responsible for establishing the South African offshoring industry in SA and leading it’s growth • Responsible for securing and transitioning deals in excess of $673m (USD) at Merchants.• BPeSA leader of the year 2011• Launching my own successful and highly differentiated BPO business into the SA and International markets