Craig Stewart Email & Phone Number

Glasgow, Gb

Glasgow, Scotland, United Kingdom

Leading Product, Engineering, Solutions, and IT at Stord, I guide a globally distributed, exceptionally talented team that drives our mission by developing and maintaining industry-leading software.We empower brands to compete and grow by providing world-class logistics solutions—including freight, warehousing, fulfilment, packaging, and last-mile delivery—all through a single, intelligent, and integrated platform that meets their needs anytime, anywhere.Join us in shaping the future of supply chains: www.stord.com

Glasgow, Scotland, United Kingdom

Leading Product at Stord, the home of cloud supply chain. A platform that enables companies to compete and grow with world-class logistics – including freight, warehousing, fulfilment, packaging and last mile delivery – in a single, intelligent, integrated platform that’s available when and where they need it. Explore the future of supply chains with us: www.stord.com

Glasgow, Scotland, United Kingdom

Building the best WMS in the businessBuilt by operators for operators and powering Stord's omni-channel fulfilment network, Stord WMS is built for scale, ease of use, and efficiency. We're on a mission to bring those same benefits to brands and 3PLs alike.

Glasgow, Scotland, United Kingdom

It’s a mystery... Ok, it isn’t really. Reporting to the COO, I lead our Program Management, Customer Onboarding, and Optimisation functions, partnering with our internal teams on some of our most challenging but also most rewarding initiatives.Taking ownership of multiple projects, my role was focused on growing Stord by building and optimising scalable processes, leading and executing key initiatives, and developing new growth opportunities in the US and further afield.

Glasgow, Scotland, United Kingdom

Reporting into the VP of Supply Chain, I joined Stord shortly after Series-B funding, working remotely from the UK. Leading our Data Science and Integrations function, I had ownership of our end-to-end data journey from point of integration through to end user reporting.• Scaled the Data team from an initial six members to a fully remote team of over 30, through a combination of external hiring and internal people development.• Oversaw a >500% increase in integrated partners across ERP, WMS, OMS, TMS, e-commerce, marketplace and retail channels, developing integrations in-house and working with external partners.• Responsible for a number of strategic initiatives to support the company's growth including the rollout of a new work management platform, the rollout of embedded analytics and internal BI, establishing the company's SaaS customer support model, and starting our Techincal Program Mangement function.

Glasgow, Scotland, United Kingdom

Reporting into the COO, I led the largest department in Trax Group, with over 300 FTE working across seven locations globally:• Accountable for the successful integration and delivery of Global Operations post-merger; focusing on people, process and product to develop a single culture and leadership team, leveraging the strengths of each legacy company to allow continued growth and efficiency• Project Lead for the migration of legacy Trax Technologies clients to the new Trax Group TTSM platform, leveraging efficiencies and enhancements in technology and process to deliver improved service to existing clients whilst reducing complexity and overheads• Responsible for the continued delivery of the Audit Operations roadmap including rollout of standardised processes, cross-training and knowledge share programs, system automation, and audit product enhancements

Glasgow, Scotland, United Kingdom

Led a global team of more than 150 people across Managed Services (BPO), Business Analysis and Business Configuration, who service our clients and their 1000+ vendor partners on a daily basis:• Accountable for design and delivery of Audit Operations road-map, optimising, managing and scaling operations through and end to end review of people, process and product, to allow the company's continued growth• Built a high performing leadership team, with a particular focus on developing a strong people first culture, giving team members a sense of ownership. Resulted increased performance, reducing system exceptions by 20% whilst growing operational throughput by 30%, and reducing operational expenditure• EMEA Regional Director, developed client relationships in region from RFP stage to continuous improvement and delivery . Collaborated with Sales and Product teams to continually improve the customer experience, driving increased revenue generation in region.

Glasgow, Scotland, United Kingdom

Built a high performing virtual team of Project Managers responsible for a portfolio of over 70 global projects including client implementations, system integrations and product enhancements:• Navigated a matrix environment, building strong stakeholder relationships, to develop robust client delivery practices and align various teams, enabling successful delivery of the first on-time client implementation in the company’s 24 year history• Developed and implemented an end to end project delivery and governance framework based on Prince2, allowing the business to properly scope, validate, develop and deliver projects at scale, whilst providing key insights on revenue, performance and client satisfaction• Accountable for the delivery of key strategic change initiatives including roll-out and adoption of Atlassian JIRA, Confluence and Service Desk products, increasing overall operational productivity whilst enhancing operational controls and visibility

Glasgow, Scotland, United Kingdom

Led a team of analysts who partnered with our clients to implement highly automated cost allocation (GL Coding) processes and provide analytics identifying opportunities for savings and efficiencies in their supply chain: • EMEA Solutions Consultant: developed Paperless Invoicing solution for Trax Group and led the rollout with a number of key clients. Defining technical and user requirements for financial classification and consulting on analytics use cases • Defined technical and user requirements for analytics solutions using the Trax data-warehouse (SQL Server) and tools such as Tableau, Kibana / Elastic-search and Excel / Access, providing clients with custom tailored solutions • Presentation of opportunities for supply chain enhancement, improved automation and logistics efficiency based on data-driven analysis, providing clients with savings opportunities totalling >$7 million

Glasgow, Scotland, United Kingdom

Worked in an agile environment with global clients to ensure successful implementation, delivery and expansion of services on a SaaS platform: • Global Lead for the Life Science customer vertical; remote management of a team of eight Customer Success Managers spread over our four primary offices in the US, Costa Rica, Philippines and UK• Worked on a number of new client implementations, both remotely and in person on client sites in AMR and EMEA; Worked with six of the top 10 Pharma companies globally. • Drove continuous improvement through analysis and implementation of logic and process enhancements, utilising proprietary systems and SQL, delivering 80% reduction in exceptions for client base over 6 month period

Glasgow, Scotland, United Kingdom

Worked across both Operational Finance and the Finance & Treasury work stream of the Current Accounts project to support delivery of Current Accounts and other ongoing changes within Finance:• Owned and produced design packs for operational general ledger and automated (AccurateNXG) reconciliation relating to new current account product, including as-is and to-be process designs• Cross-functional requirements gathering for current account design, hosting project workshops relating to financial design and consulting on operational, payments, risk and fraud design packs• Responsible for all project dependant and BAU change requests, liaising with IT teams / vendors, change management and operational teams to ensure delivery

Glasgow, Scotland, United Kingdom

Reported to the Head of Financial Control & Reconciliations, and lead a team of agents managing reconciliations of the bank’s settlement accounts, suspense accounts and the performance of the customer ledger verification:• Responsible for managing reconciliation of all Faster Payments, HO Cheques, Cheque Deposits, and ARUDD Accounts for Savings and Loans Products•Managed historical reconciliation of unidentified bulk ledger entries spanning back over one year and across various accounts using tri-source reconciliation. Implemented processes for reconciliation using 'explode' method within AccurateNXG.• Recruitment, training and coaching of a team of 10 analysts with a mix of permanent, contract and 'Big 4' consultants• Designed & implemented reconciliation process for primary BACS/FP Wash Account and brought account up to BAU position. Identified faults stopping automatic reconciliation and progressed fixes

Glasgow, Scotland, United Kingdom

Worked closely with Payment Services and Change/Operations Managers across Glasgow, London and India to deliver several key improvements in contact centre and system performance as well as back office processes• Final specification, implementation and testing (UAT) of Automated Reconciliation System (AutoRek) for primary Customer Collections and Refunds Accounts• Delivered 80% decrease in reconciling items, fully audit accountable system, 30% FTE reduction and £10k project savings• Project lead for various improvement initiatives including enhancement of self service processes and transaction processing relating to card payments. • Delivered 2 minute AHT saving (eq. to 466 man hours per month) and 15% increase in customer satisfaction for top up calls within three months

Glasgow, Scotland, United Kingdom

Responsible for the daily and monthly reconciliations of all Customer Payments, Refunds and Deposits with a monthly turnover of over £100m.• Recovery of main account Reconciliations: providing first 'clean' month end Reconciliations in over one year and maintaining status of the daily and monthly reconciliations going forward by implementing tighter controls and new processes• Review and clean up of historical un-reconciled items dating back two years resulting in over £1m being cleared from Reconciliations.• Liaising with internal and external stakeholders such as vendors and banks to resolve erroneous transactions, ensure data integrity and manage high impact situations with a view to minimise loss and customer disruption.• Implementing continuous process improvement within Payment Services to increase productivity and tighten internal controls, including planning and development of Cheque Fraud Tracking database, Stop Cheque Process and Error Reporting Process.

Glasgow, Scotland, United Kingdom

Responsible for all aspects of the customer payments process including validation of work produced within the team, to ensure accuracy and validity, as well as production and processing of high value Payments and Refunds Batches:• Standardised documentation of all processes and implemented cross-skill training within the team, including development of skills matrix and flexible work allocation (demand based daily allocation)• Established processing databases for Credit Card Chargebacks, Error Management and Direct Debit Indemnities• Provided cross-functional support to the Contact Centre in India, resulting in reduction of case volumes; eliminated requirement for case types such as Bank Charge Request by streamlining operational process, and facilitated reduction in Bank Charge Refunds of over 90%.

Glasgow, Scotland, United Kingdom

Part of the CEO's office, I provided a single point of contact for Customer Complaints escalated to Director / Ombudsman Level.• Worked on high value cases, focusing on finding a fair resolution that worked for both the customer and company• Focused on continuous improvement, using findings from cases to improve processes across the business, increasing customer satisfaction and process compliance• Liaised with external 3rd party retailers to review their performance/handling of customer sales and queries, identifying and correcting breaches in best practice

East Kilbride, Scotland, United Kingdom

Customer Facing Tax Officer Specialising in Pay As You Earn and Self Assessment Tax Return Queries.