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Craig Jacobs Email & Phone Number
Service Desk Specialist
at
NI (National Instruments)
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 86%
Current company
Role
Service Desk Specialist
Location
Cedar Park, Texas, United States
Who is Craig Jacobs? Overview
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Quick answer
Craig Jacobs is listed as Service Desk Specialist at NI (National Instruments), based in Cedar Park, Texas, United States. AeroLeads shows a matched LinkedIn profile for Craig Jacobs.
Craig Jacobs previously worked as IT Help Desk Support at Gts Technology Solutions and Information Technology Help Desk at Enhanced Veterans Solutions, Inc. (Evs). Craig Jacobs holds Associate Of Science - As, Information Technology from Austin Community College.
Company email context
Email format at NI (National Instruments)
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NI (National Instruments)
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Profile bio
About Craig Jacobs
"Experienced supervisor, trainer, and technical leader, skilled at training employees, teamwork communication, and accomplishing goals. Experienced with managing, problem solving and operating computer systems and equipment."• Authorized to work in the US for any employer• Flexible availability
Current workplace
Craig Jacobs's current company
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5 roles
Craig Jacobs work experience
A career timeline built from the work history available for this profile.
Service Desk Specialist
Current- Perform inspections, repairs and preventative maintenance on Lenovo, Dell and Apple hardware and software workstations and peripherals.
- Open, close and transfer trouble tickets received via walkups, email, MS teams and phone in a Jira, MS Azure and ServiceNow tracking software.
- Perform configuration, troubleshooting and network mapping of campus and remote printer technologies via “Men and Mice” through Citrix Workspace and the print management console.
- Working knowledge of networking technologies such as LAN, DNS, DHCP troubleshooting.
- Managed company IT assets including, computer inventory control, new/replacement employee equipment distribution and recycling of end-of-life equipment.
- Perform numerous daily tasks in Microsoft Active Directory involving user accounts and domain workstations, servers and laptops.
Jun 2022 - Present
It Help Desk Support
- Installed, configured, upgraded and repaired various hardware devices including, Desktop, laptop, tablet, Printers, iPads,etc.
- Configured and managed upkeep of Windows 10 and MacOs and ChromeOs operating systems, with software installation and security updates.
- Assisted with various hardware cabling and building and testing ethernet cables. Assisted with the company's migrations and upgrades from windows 7 to windows 10. Tracked and managed various company hardware inventory.
- Mounted /Unmounted various hardware drivers over the network via IP.
Sep 2021 - May 2022
Information Technology Help Desk
- Build, Installed, maintenance and Managed PC and Servers for military personnel.
- Assisted National international clients with help desk support with remote desktop support using quick assist.
- Experience in a High-Volume Call Center (20+ Calls per hour)
- Worked with Remedy ticketing Systems
- PC Software/Hardware Troubleshooting and Cabling (Windows 10 & MAC OS)
- Updated and Upgraded Server and Networking equipment
Jul 2018 - May 2019
Aircraft Mechanic
- Worked as appointed shift supervisor
- Worked in Microsoft Word, Outlook, Spreadsheet and Excel
- Provided training and mentoring to assigned personnel
- Developed a strong work ethic and commitment to organization
- Reviewed technical manuals for maintenance and repair work, useful in quality control checks.
Jun 2013 - May 2017
1 education record
Craig Jacobs education
FAQ
Frequently asked questions about Craig Jacobs
Quick answers generated from the profile data available on this page.
What company does Craig Jacobs work for?
Craig Jacobs works for NI (National Instruments).
What is Craig Jacobs's role at NI (National Instruments)?
Craig Jacobs is listed as Service Desk Specialist at NI (National Instruments).
Where is Craig Jacobs based?
Craig Jacobs is based in Cedar Park, Texas, United States while working with NI (National Instruments).
What companies has Craig Jacobs worked for?
Craig Jacobs has worked for Ni (National Instruments), Gts Technology Solutions, Enhanced Veterans Solutions, Inc. (Evs), and Us Navy.
How can I contact Craig Jacobs?
You can use AeroLeads to view verified contact signals for Craig Jacobs at NI (National Instruments), including work email, phone, and LinkedIn data when available.
What schools did Craig Jacobs attend?
Craig Jacobs holds Associate Of Science - As, Information Technology from Austin Community College.
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