-$1.5M Deployment rollout for major retail outlet for 5000+ devices across 170+ sites around Australia (Staging, Logistics, Installation, collection and secured destruction of old hardware)- 7300 Tablet rollout for the NSW state election (Staging, logistics, reverse logistics, sanitisation)- Work request for a Fuel retail outlet. New stores, Decommissions, refurbishments and small to medium project requests- Develop 4 SOE and Application Remediation for a company in the Aviation… Show more -$1.5M Deployment rollout for major retail outlet for 5000+ devices across 170+ sites around Australia (Staging, Logistics, Installation, collection and secured destruction of old hardware)- 7300 Tablet rollout for the NSW state election (Staging, logistics, reverse logistics, sanitisation)- Work request for a Fuel retail outlet. New stores, Decommissions, refurbishments and small to medium project requests- Develop 4 SOE and Application Remediation for a company in the Aviation industry.- Presales, Quoting and developing SOW for quotes and BID responses Show less

•Harvey Norman Win10 – Upgrade 7500 devices from Win7 to Win10Harvey Norman embarked on a plan to migrate its current Microsoft Windows 7 workstation fleet to Microsoft Windows 10 by the end of 2021. Drivers of this initiative are the approaching extended support termination date of the Windows 7 operating system, reduced hardware support for Windows 7, and an overall desire to maintain End User Compute (EUC) technology currency. The project was split into two separate scopes. Side by side… Show more •Harvey Norman Win10 – Upgrade 7500 devices from Win7 to Win10Harvey Norman embarked on a plan to migrate its current Microsoft Windows 7 workstation fleet to Microsoft Windows 10 by the end of 2021. Drivers of this initiative are the approaching extended support termination date of the Windows 7 operating system, reduced hardware support for Windows 7, and an overall desire to maintain End User Compute (EUC) technology currency. The project was split into two separate scopes. Side by side which required Fujitsu staff to attend 46 sites across Australia and upgrade and replace 1300 devices with the other scope to provide SCCM engineer and 5 support engineers to migrate 6200 devices remotely and provide next day supporto Manage a team of 8 technical resourceso Provide guidance and direction to the Project leader’s•Service NSW Win10 – Replace 1500 Win7 PC’s with new Win10 PC’sThe current Win7 fleet for service NSW is end of life and needs to be replaced. Service NSW engaged Fujitsu to provide new hardware and replace aging devices with the new hardware across the 106 sites.o Stage 1500 device with SNSW Win10 SOE via USB and Intune.o Manage the logistics of 1500 devices to 106 sites throughout NSWo Replace equipment with new hardware and provide SNSW with assent report of old and new equipmento Collect old hardware from site and securely dispose of the equipment via DoD standards•Qantas Win10 – upgrade the current Qantas fleet to Windows 10Qantas has looked to upgrade their current Win7 fleet to Win10. One stream of the project we required to remediate 167 applications packages for Windows 10 this included repackaging, UAT and deploying into Win10 production environment. Once the application remediation stream was complete Qantas requested I stay on for the Deployment Steams looking after Airports and Engineering. This involved Detail Implementation plan for each department/area that fell under these two environments. Show less

• Finance – Introduce a new finance system (Basware) to automate Accounts PayableTA had no automated process for their finance system. All invoices were mailed to PO Box or emailed to a single finance analyst. The invoices would then be manually entered by hand to great delay and with high risk of error.o To replace the current Procurement systemo automate Accounts Payableo Introduce Scan and Captureo Gather requirements from AP SME’s and capture all requirements to automate… Show more • Finance – Introduce a new finance system (Basware) to automate Accounts PayableTA had no automated process for their finance system. All invoices were mailed to PO Box or emailed to a single finance analyst. The invoices would then be manually entered by hand to great delay and with high risk of error.o To replace the current Procurement systemo automate Accounts Payableo Introduce Scan and Captureo Gather requirements from AP SME’s and capture all requirements to automate the AP processo Gather requirements to integrating into payment systemo Create, Monitor and update UAT test reports• IT Infrastructure – New NetApp systemThe current NetApp infrastructure was EOL and had its storage capacity at over 80%. A new system needed to be installed that would be robust enough to take TA forward and continue to grow for the next 5 years o Install new NetApp equipment, o upgrading current system from 2-node to 4-node, o expanding storage capacityo Upgrade existing infrastructure from 7Mode to Ontap9• Digital Signature – Proof of Concept for Adobe Sign in Tennis AustraliaTA needed an easy and simple way to approve documents reducing the manual work of taking physical documents to the right authorised approver throughout the building. They also needed to reduce the physical paperwork when people signed in or loaned assets during the AO.o Investigate and create options paper for electronic signatureo Create PoC document for Adobe signo Gather requirements from various business departments around electronic signatureo Create workflows and text tag documents in Adobe signo Create user guides Show less

• Rabobank Mobility Deployment – Deploying Laptops and mobile accessories totalling over 300 devices to 32 rural areas throughout Australia and NZ.• Pandora Work Requests – Staging and installing all IT requirements for New Stores, Refreshes, Refurbishments and store relocations• Woolworths “SOC” Deployment: o Phase 1 - Staging and shipping 2039 RF guns and install them in 151 stores within 3 weeks o Phase 2 – Stage and ship 100 Kronos time clocks into 100… Show more • Rabobank Mobility Deployment – Deploying Laptops and mobile accessories totalling over 300 devices to 32 rural areas throughout Australia and NZ.• Pandora Work Requests – Staging and installing all IT requirements for New Stores, Refreshes, Refurbishments and store relocations• Woolworths “SOC” Deployment: o Phase 1 - Staging and shipping 2039 RF guns and install them in 151 stores within 3 weeks o Phase 2 – Stage and ship 100 Kronos time clocks into 100 stores. Coordinate with 3rd party sparky to install clocks• Woolworths MC40 Deployment - Multiple mini projects involving rolling out a new RF gun, resolving issues with RF guns, upgrading RF guns onsite.• Woolworths ALH PinPad deployment - Replacing existing PinPad devices onsite with new WW specific PinPads both cabled and 3G• Defence Force Australia AV requests - Adhoc request from Defense to install/update old or faulty AV equipment Show less

Key Achievements:• Deploying/upgrading devices to WIN7• Ensuring smooth migrations in highly volatile environments. • Migrated international Sites (Airports, Head office & Freight office) Sites Include London, Frankfurt, Stockholm, Queenstown, Christchurch, Wellington, Auckland, Noumea, Johannesburg, & Bangkok.• Migrated business critical areas MOCO and POCO in Melbourne and Sydney• Build and train a specialized team for Lounge sites which service Qantas VIP’s and… Show more Key Achievements:• Deploying/upgrading devices to WIN7• Ensuring smooth migrations in highly volatile environments. • Migrated international Sites (Airports, Head office & Freight office) Sites Include London, Frankfurt, Stockholm, Queenstown, Christchurch, Wellington, Auckland, Noumea, Johannesburg, & Bangkok.• Migrated business critical areas MOCO and POCO in Melbourne and Sydney• Build and train a specialized team for Lounge sites which service Qantas VIP’s and Frequent Flyers.• Coordinating with different business departments for successful migrations• Working collaboratively with onsite business representatives to reduce the risk and impact to the business.• Managing teams both domestically and internationally. • Training/upskilling BAU/FDS Staff.• Troubleshooting POST deployment issues• Escalation point for POST deployment Issues• Working collaboratively with different business departments to resolve POST Deployment issues in short turnaround. Show less

Key Achievements:• Managed the data for 2500 devices and approximately 13,000 users across 400 business units in the Operational and Commercial divisions of Qantas• Working with key Qantas representatives (10) Providing clear understanding reports that could be easily referenced• Planning, preparing and executing migrations• Advising on implementation strategies for key business area• Training/Upskilling Staff on processes and procedures• Data Analysis of… Show more Key Achievements:• Managed the data for 2500 devices and approximately 13,000 users across 400 business units in the Operational and Commercial divisions of Qantas• Working with key Qantas representatives (10) Providing clear understanding reports that could be easily referenced• Planning, preparing and executing migrations• Advising on implementation strategies for key business area• Training/Upskilling Staff on processes and procedures• Data Analysis of users/applications and devices.• Capturing data analysis and updating the dash works system to provide business unit extracts. • Attention to detail and ability to reference multiple systems at the same time. • Ability to multi tasks to perform multiple activities per week per migration group.• Ability to prioritise• Responsible for organizing requests hardware and resourcing for migration• Working with Qantas representatives to work out migration strategies best suited for their Business departments. Show less

Key Achievements:• Acquire and allocate appropriate contract based resources required for each project, installation or work request• Built a flexible team of reliable Ad-HOC IT contractors and permanent staff• Assign and maintain a schedule of all known project work• Ensured there is adequate number of skilled resources to man the planned schedule. • Engage recruitment agencies to fulfil any short falls.• Engage agents for work in regional or remote sites when… Show more Key Achievements:• Acquire and allocate appropriate contract based resources required for each project, installation or work request• Built a flexible team of reliable Ad-HOC IT contractors and permanent staff• Assign and maintain a schedule of all known project work• Ensured there is adequate number of skilled resources to man the planned schedule. • Engage recruitment agencies to fulfil any short falls.• Engage agents for work in regional or remote sites when applicable• Supervise the day to day needs of the contractors, and/or Permanent staff, and/or agents• Provide technical expertise and training for new and existing engineers• Ensure accurate recording of contractor costs and maintain cost and revenue on a weekly basis • Provide accurate information and detail for the purpose of project sizing & costing• Maintain good customer relationships• Provide leadership and undertake staff supervision duties for contract base including timesheet approval• Engage in weekly/monthly meetings with PM’s and customers and address any concerns or changes to the way a project is being run or how the work is being completed by the engineers• Ensuring the engineers are representing Fujitsu at a high standard and to provide technical assistance and/or guidance to get the best performance out of their work.• Maintaining an open dialogue between our 4 recruitment partners to ensure we always have an easy and successful transition in hiring new Contractors.• Resourcing and interviewing potential staff.• Due to my technical background was sent to LA to Implement a software upgrade for Virgin Australia Airlines Show less

Key Achievements:• Organizing on-site teams to complete store refurbishment, as well as liaise with Foremen, Store Supervisors, Regional Supervisors, trade and various other Contractors to ensure roles are completed efficiently and in a timely manner.• Managing Teams up to 10 engineers.• Training new recruits• Troubleshooting resource for other engineers• Only ADHOC Engineer to reach the position of senior team lead• Implementing Computer systems in to a retail… Show more Key Achievements:• Organizing on-site teams to complete store refurbishment, as well as liaise with Foremen, Store Supervisors, Regional Supervisors, trade and various other Contractors to ensure roles are completed efficiently and in a timely manner.• Managing Teams up to 10 engineers.• Training new recruits• Troubleshooting resource for other engineers• Only ADHOC Engineer to reach the position of senior team lead• Implementing Computer systems in to a retail environment e.g. installing registers with scanners/scales touch screens, as well as installing back office computers used as workstations, with CISCO VOIP phones.• Installing Servers and setting up Communication Cabinets which consist of routers, switch’s, ISDN on ramps and NTU units • Dealing with cabling issues, including patch panel and patching by expectation.• Coordinating with Project managers on documentation issues and helping them to test the process and flow of the document to make it simple to read and ensure it follows the correct flow of how the implementation.• Working on different customer sites which include: Fujitsu, Coles group, Woolworths group, Just Group, ANZ, Commonwealth bank, RTA. And most major retail outlets throughout out NSW. Show less

Small Business IT Support. * Installed and configured SBS + Exchange* Resolved Virus Issues* Hardware repairs for laptop's and Desktops.* Setting up, Modifying and Monitoring Server Backups.* Installing and Configuring Local/Server printers.* Adding, Modifying and monitoring Domain user or multiple clients running SBS 2003 and 2008

• Organizing teams to work sites to complete computer refurbishment, as well as liaise with Foremen, Store Supervisors, Regional Supervisors, trade and various other Contractors to ensure roles are completed efficiently and in a timely manor.• Implementing Computer systems in to a retail environment e.g. installing registers with scanners/scales touch screens, as well as installing back office computers used as workstations, with CISCO VOIP phones.• Installing Servers and setting up… Show more • Organizing teams to work sites to complete computer refurbishment, as well as liaise with Foremen, Store Supervisors, Regional Supervisors, trade and various other Contractors to ensure roles are completed efficiently and in a timely manor.• Implementing Computer systems in to a retail environment e.g. installing registers with scanners/scales touch screens, as well as installing back office computers used as workstations, with CISCO VOIP phones.• Installing Servers and setting up Communication Cabinets which consist of routers, switch’s, ISDN on ramps and NTU units • Dealing with cabling issues, including patch panel and patching by expectation.• Coordinating With Project mangers on documentation issues, Helping to edit them to make it more user friendly, as well as giving feedback on how accurate they are and what needs to be changed to make it flow smoother.• Working on company project which include: Fujitsu, Coles group, Woolworths group, Just Group, ANZ, Commonwealth bank, RTA. And most major retail outlets throughout out NSW. Show less

• Troubleshooting problems with customers both hardware and software.• Installing hardware components.• Fixing software problems, Conflictions, Viruses repairing damaged files• Troubleshooting Network problems, Wire and Wireless.• Replacing faulty motherboards, RAM, PSU, CD Drivers, Floppy drives ect• Having a good telephone manner when dealing with customers over the phone• Having to think quickly on my feet, and deliver great customer service• Going on-site to fix… Show more • Troubleshooting problems with customers both hardware and software.• Installing hardware components.• Fixing software problems, Conflictions, Viruses repairing damaged files• Troubleshooting Network problems, Wire and Wireless.• Replacing faulty motherboards, RAM, PSU, CD Drivers, Floppy drives ect• Having a good telephone manner when dealing with customers over the phone• Having to think quickly on my feet, and deliver great customer service• Going on-site to fix computers and network problems • Creating Easy Instructions for customers to use certain programs Show less