Craig J. Email & Phone Number

Atlanta, GA

Manage indirect sales tax, monthly reporting, resolve tax billing questions, exemption certificate management, tax audit support and multiple special projects.

Greater Atlanta Area

• Prepare and evaluate monthly detailed invoicing totaling $200 million and 12 thousand transactions annually – 25% of the total invoicing company wide.
• Work as liaison between customers and account management for all finance and contract inquiries.
• Manage complex billing and revenue schedules to ensure proper accounting and SOX compliance.
• Provide financial and operational information in support of revenue reporting and forecasting.
• Investigate variances between legal contracts and financial software to assist in the discovery and resolution of integration issues.
• Perform financial transactions within multiple legal entities and currencies.

Atlanta, GA

• Daily operational tracking related to billing and associated controls to verify data integrity and eliminate billing errors, including investigation and resolution of any variances.
• Perform daily audits of new orders processed to ensure that all information for customers/orders has been entered completely and accurately and to ensure the accuracy and timeliness of related customer charges.
• Investigate variances and assist with implementing system controls and/or operational processes in response.
• Assist in the preparation and maintenance of detail customer account reconciliations & reporting.
• Assist with the creation and testing of new reporting processes to improve process workflows.
• Assist with the preparation of accurate and detailed invoices as needed and according to schedule.

Atlanta, GA

Promoted from Vendor Manager to manage billing, reporting, and database integrity for all CCI operations. -Timely manage billing of 70 Million annually within the United States and Canada.-Manage 2500 Purchase Orders and Employee Records through creation, renewals, updates, and cancellations.-Hired, trained, and managed billing team of up to 6.

Greater Atlanta Area

Promoted from Project Coordinator to serve as On-Site Supervisor for all contract employees within IBM’s National Deployment Support Center.-Recruited, trained, and managed a team of 35 to 75 employees for critical customers within a call center.-Payroll management and paid time off for all 75 agents.-Evaluated employees’ performance and issued awards, pay.

Greater Atlanta Area

Coordinated and managed projects for New IBM Installs, Moves, Additions, and Changes to existing systems.-Ensured IBM technicians, materials, and technical assistance arrived in a timely manner.-Screened and transferred hundreds of daily calls within a call center environment.-Mentored and assisted in training newly hired employees.-Organized and presented.