Accountable for the leadership of the ITS Logistics operation nationally. Responsibilities include people leadership and development, end to end inventory management, distribution, WHSE, warehouse and facility management, QMS, compliance, freight, cost management and continuous improvement.

• Leadership and accountability for service delivery, warehouse and logistics nationally• Delivery of service strategy and operational plans to strict SLA’s through exceptional stakeholder engagement• Engages with the wider organisation delivering projects and rollouts• Ownership and management of internal and external relationships working collaboratively with all stakeholders• Leads a team to deliver operational requirements to best practice standards; building a high-performance culture and empowering teams to take ownership for results• Pro-actively works with all areas of the organisation, customers and partners delivering service in line with customer and business requirements

• Perspective: Joined in an NSW / ACT operational delivery role and the Queensland operation added shortly after commencing• Accountable for successfully meeting all contractual service SLA measures to ensure optimal service delivery to customers• Leadership of a high-performance team that grew exponentially during tenure (45 to 60 to 150) members, coaching, mentoring, retention, counselling and performance management • Actively builds and enhances cross-functional relationships internally in a complex organisation and externally with a multitude of partners• Works collaboratively with all stakeholders, driving improvements and growth• Accountable for cost management, forecasting and CX performance• Successfully identified and implemented operational improvement projects• Achieved exceptional WHS compliance

• Accountable for developing and delivering the service strategy and operational plans to strict SLA’s through exceptional stakeholder engagement• Responsible for Service, Support (on and off shore), repair center, logistics / inventory, service product management and marketing, service P&L, service sales / revenue, quality, service channel management, service training and service projects• Consistently delivered ambitious KPI / SLA and cost management targets year on year• Engaged in project managing technology rollouts in a highly fluid business in growth markets• Exceptional compliance, WHS, and Quality Assurance achievements• Built and enhanced internal and external relationships working collaboratively with all stakeholders• Led a team to deliver operational requirements to best practice standards; developed a high-performance culture and empowered teams to take ownership for results• Coached for competency improvement and mentored improving retention metric• Pro-actively worked with all areas of the organisation, customers and partners delivering added value service in line with customer and business requirements • Successfully drove operational improvement initiatives that contributed to the enhanced bottom line

• Led Lenovo’s service network, Project Office, training, and customer satisfaction successfully delivering all business and operational targets including revenue, margin and productivity• Responsible for cost management, forecasting and customer satisfaction, focused on delivering positive outcomes. • Managed daily operations, people development, coaching, retention and performance, cost management, process improvement and growth• Built a Project Management Office with eight members to successfully deliver the rollout of the DET laptop project on time and budget• Became the ‘champion’ of customer service both internally and externally• Partnered with the channel driving service improvements

• Leadership and management of partner and client services, service solutions and key account delivery• Delivered customer and business KPI’s and drove efficiency and optimisation in line with business and customer requirements• Delivered cross-functional projects improving delivery, reporting and forecasting• Successfully hired, managed, coached, trained, retained and developed team members• Successfully integrated and managed several teams