Anz Service And Support Manager
Sydney, New South Wales, Australia
• Accountable for developing and delivering the service strategy and operational plans to strict SLA’s through exceptional stakeholder engagement• Responsible for Service, Support (on and off shore), repair center, logistics / inventory, service product management and marketing, service P&L, service sales / revenue, quality, service channel management, service training and service projects• Consistently delivered ambitious KPI / SLA and cost management targets year on year• Engaged in project managing technology rollouts in a highly fluid business in growth markets• Exceptional compliance, WHS, and Quality Assurance achievements• Built and enhanced internal and external relationships working collaboratively with all stakeholders• Led a team to deliver operational requirements to best practice standards; developed a high-performance culture and empowered teams to take ownership for results• Coached for competency improvement and mentored improving retention metric• Pro-actively worked with all areas of the organisation, customers and partners delivering added value service in line with customer and business requirements • Successfully drove operational improvement initiatives that contributed to the enhanced bottom line