Craig Langley Email & Phone Number

Glasgow, United Kingdom

As a key member of a three-person team, I provide 24/7 support to over 120 onsite and remote staff at the Daily Mail and UK Metro satellite office in Central Glasgow. In this L2 role, I leverage my expertise in network, communication, and desktop support to assist both editorial and advertising departments.Key Achievements:• MailOnline Global Website Launch: Played a crucial role in the setup and launch of MailOnline in New York, whilst also providing remote support to the UK office• Office Relocation Project: Led the relocation project for the Scottish Daily Mail and UK Metro office, ensuring uninterrupted operations and publication• Migration Project: Spearheaded the migration from Windows XP to Windows 10, including comprehensive staff training• Pandemic Response: Built, configured, and deployed over 100 laptops in two days to ensure business continuity during the pandemic along with remote access trainingTechnical Support and Responsibilities:• Provide comprehensive support for Mac OSX, Windows 2010, Office 365, Atex Prestige, Adobe Creative Suite, and various in-house systems• Oversee onboarding processes, creating new user accounts and administering various systems• Deliver desktop, laptop, and communication device support, along with printer maintenance and asset management• Deploy operating systems, distribute and update software, maintain equipment inventories, and configure user PCs using SCCM• Administer user accounts via Microsoft Exchange, Azure, and Identity ManagerOther Software Utilised and Supported:• Configuration and Management Tools: SCCM, Software Center, One Identity - Identity Manager, One Identity - Active Roles Server, ServiceNow• Remote Access and Collaboration: Splashtop, Remote Access Software, Slack, SharePoint• Security and Compliance: Safeguard, Intune, Snow, Defender • Communication and Productivity: CISCO CUCM, Lotus Notes, Workday, Content Hub for Publisher (CHP)

London, United Kingdom

As a Network Analyst, I was an integral part of a shift team responsible for the seamless operation, configuration, and maintenance of the Networks and Communications systems as well as the infrastructure on which it ran. This role supported both the London office and various remote sites both in the UK and Internationally, ensuring robust and reliable network performance.Key Achievements:• Part of a team that oversaw the strategic decommissioning of three large server rooms, successfully relocating them to a state-of-the-art facility, enhancing operational efficiency and infrastructure reliability.Technical Support and Responsibilities:• Network Management: Oversaw the daily operations of network systems, including Nortel, Cisco, and Mitel, ensuring optimal performance and minimal downtime.• Configuration and Maintenance: Configured and maintained network hardware and software to meet the organisation’s needs, including routers, switches, and communication systems.• Troubleshooting: Diagnosed and resolved network issues promptly to maintain service continuity and minimize disruptions.• System Upgrades: Implemented and managed network upgrades and enhancements to improve system efficiency and performance.• Documentation: Maintained accurate records of network configurations, changes, and maintenance activities.• Security: Monitored network security and implemented measures to protect against unauthorized access and vulnerabilities.• Collaboration: Worked closely with other IT teams and departments to support overall IT infrastructure and projects.• Support: Provided technical support and guidance to end-users and other team members as needed.

London, United Kingdom

As part of a dedicated shift team, I provided 24/7 support and management of IT infrastructure across the Associated Newspapers Estate, ensuring optimal performance and uptime for all Corporate, Advertising, Editorial, and Digital Media servers and systems.Key Responsibilities:• System Monitoring and Maintenance: Monitored and maintained servers and systems, conducting regular checks and diagnostics to preemptively resolve issues.• Incident Response: Responded promptly to system alerts and incidents, troubleshooting and resolving issues to minimise downtime.• Collaboration and Updates: Collaborated with IT teams to implement updates, patches, and improvements to the server environment.• Documentation: Maintained detailed logs and documentation of system performance, incidents, and maintenance activities.• Backups: Performed various data backup of company and user data • Disaster Recovery: Assisted in planning and executing disaster recovery and business continuity procedures.• Technical Support: Provided technical support and guidance to other departments.Technical Expertise:• Server Administration: Managed 80+ servers running Windows 2000, Windows NT 4.0, and Solaris 2.8.• Software Support: Supported and administered Lotus Notes Domino 4.57/5.5, IIS on NT4.0/Win 2000 Server, and the CODA accounting and billing system on VMS Servers.• Backup Management: Administered and monitored nightly backups using Legato.• User Support: Provided 2nd Line Support for Microsoft products (Windows 95, NT4.0, Office 97) and Lotus Notes 4.57, supporting over 1000 users.

Luton, United Kingdom

Managed the Quality Control and Logistics of finished Vauxhall Automobiles, ensuring they met all standards before distribution across the UK and Europe.

Plymouth, United Kingdom

Able Seamen Radar Operator and Gulf War Veteran.Responsibilities:• Operated and maintained the ship’s radar system, ensuring accurate navigation and situational awareness.• Performed general ship maintenance, including cleaning, painting, and minor repairs to ensure the vessel’s operational readiness.• Executed seamanship skills such as rope handling, anchoring, and mooring operations.• Assisted in the control and coordination of helicopter operations, ensuring safe takeoff, landing, and in-flight procedures.• Participated in various naval operations and exercises, contributing to the overall mission success.• Served as a Gulf War veteran, demonstrating resilience and commitment in high-pressure environments.

Bachelor'S Degree, Computer Science, 2.1

Computer Science Hons Degree

Education record