Craig Gordon Email & Phone Number

Newcastle Upon Tyne, England, United Kingdom

• Analysed the complex B2B, international B2B and B2C requirements of electronic invoicing across all use cases and edge cases, data schemas, formats and business terms, syntactic and semantic data, internal and external.
• Disseminated the requirements on electronic invoicing to the Director of Product Management, each of the service Product Managers, Director of Architecture, Engineering Leads, Architects, Design Team and Testers.
• Validated the multiple internal platform services were interoperable, and functioning as expected, satisfying requirements, and ensuring acceptance criteria were met through the use of Postman.
• Informed key stakeholders of progress via demos of the Postman API calls.
• Defined the strategy to align each of the service squads around the e-invoicing deliverables, ensuring each squad was co-ordinated around delivery of required e-invoicing milestones.
• Produced the e-invoicing roadmap for the mandated French delivery.

Newcastle Upon Tyne, England, United Kingdom

• Analysed the complex B2G requirements of electronic invoicing across all use cases and edge cases, data schemas, formats and business terms, syntactic and semantic data, internal and external APIs, their uses and.
• Responsible for leading across design and architecture, defining product features and goals, collecting feedback from end users and stakeholders, embedding and enforcing agile principles, overseeing product.
• Produced data analytics on top suppliers for AP invoices, identifying the top 100 suppliers who our customers do business with.
• Collaborated with Amazon Business on their APIs for invoicing. Analysed and defined the requirements for transforming their transaction data into the required invoice data, including all the business logic and data.
• Led a proof of concept with a technology partner on proving where their machine learning system could generate better results than OCR, providing data analysis and feedback on the data.
• Led and mentored a team of two Business Analysts, one Senior, on e-invoicing, assigning and managing their workload.

Newcastle Upon Tyne, England, United Kingdom

• Collaborated with the Senior Business Analyst from the Accounts team on the implementation of a Payments service for the payment of invoices via Stripe and PayPal into Sage 50 Accounts UK.
• Analysed the Stripe and PayPal APIs, defining the functional and non-functional requirements for the data items, data, API endpoints and responses for multiple currency wallets, settlement currencies, foreign currency.
• Negotiated with Stripe and PayPal on the user interface design, ensuring both partners were satisfied with the contractual obligations around the companies positioning, branding, and adherence to brand guidelines.

Newcastle Upon Tyne, England, United Kingdom

• Owned and prioritised the Sage Integrated Payments (ISO 20022) backlog with key Accounts and Payroll stakeholders, Money Laundering Risk Officer, Live Services Monitoring, customer services, and the FCA regulated part.
• Analysed and defined functional backlog items, covering API design, user interface design and functionality, internal CRM and admin tools, back-office reporting and internal transaction monitoring and risk management.
• Solved the problem of historically not involving customers in validating and testing solutions with customers by creating a user experience panel, and involving customers in the development process, resulting in.
• Performed two sets of data analysis on customer data from, slicing the data provided and performing custom calculations, creating funding data and referrals data. The funding data analysis provided key insights into.
• For the transition to a new 3rd party provider for Sage Integrated Payments, presented MVP requirements and negotiated with the provider to ensure parity was attained for customers, identified issues and provided.

Newcastle Upon Tyne, England, United Kingdom

• Collaborated with a small team of BA’s and UX designers, identifying key opportunities for a new information architecture and user interface (IA/UI) for Sage 50 Accounts, based on customer research and feedback..
• Successfully acted as Product Owner, controlling the backlog of work for the IA/UI changes across 10 cross-functional teams, involving the finance team, platform team, desktop team, automated test team, product.
• Delivered the new look and feel for Sage 50 Accounts, which delighted customers, and resulted in a 7.3 increase in Net Promoter Score.

Newcastle Upon Tyne, England, United Kingdom

End-to-end software testing on Sage Financial Forecasting, Sage Planning for Business and Sage 50 Accounts.Defined the proposed new vision for Forecasting and its high-level requirements.Conducted on-site customer research to define who our customers are, and identify their goals and tasks.Demonstrated Forecasting at Sage World, other Sage events, to the.

Newcastle Upon Tyne, England, United Kingdom

Supported multiple applications, including Line 50, Sage 50 Accounts, WinForecast, Financial Forecasting, JobCosting, Manufacturing, E-Commerce and Report Designer Passed my Level 3 Product Test for Line 50 within 6 months.Lead the testing, allocating of tests, reporting of issues and liaised with R&D during the final sign off phase for the first version.