Craig Hess Email & Phone Number

West Valley City, Utah

◦ Led development and implementation of check image storage and retrieval system, saving $1.2MM annually. ◦ Managed infrastructure build and testing of new beneficial owner tracking system that satisfied new federal regulatory requirements. ◦ Supervised reduction in printer/copier hardware by some 2k devices, saving $4MM per year. ◦ Facilitates agile ceremony meetings including daily stand-ups, backlog grooming, demos, and retrospectives. ◦ Coaches both development and support teams in agile management principals, both Scrum and Kanban. ◦ Supervises IT initiatives, including planning, scheduling, budgeting, and implementation. ◦ Laisses among business stakeholders, product managers, and IT teams. ◦ Conveys project progress reports for senior management and stakeholders.

Greater Salt Lake City Area

◦ Supervised program management office staff, including planning/scheduling, budgeting, change management,risk management, SQA, business analysis, security/privacy, and architecture.◦ Reviewed and approved all project documentation◦ Founded and led a Community of Practice for agile development / project management.◦ Prepared program/project progress reports for owners and stakeholders.

Clearfield, Utah

◦ Planned and coordinated I.T. infrastructure build-up for TBMCS program◦ Implemented ITIL and CMMI compliant configuration management processes◦ Led software testing in coordination with multiple Department of Defense units◦ Designed infrastructure security improvements for TBMCS systems