Craig Macpherson Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

Driving improved, streamlined processes, better training connected to revised career ladders, improved systems, and coordinated recruiting.Strategic Alignment and oversight; Efficient Resource Utilization; Knowledge Sharing and Learning; Performance Monitoring and Reporting; Leadership & Team Development.

Toronto, Ontario, Canada

Building a better Creation Technologies program management team.

Greater Toronto Area, Canada

Owned direct-to-consumer homecare operations. Responsible for revenue achievement, profitability, and client satisfaction.• Private Payor Homecare – stabilized & standardized operations, improved P&L, business KPIs and processes.• Business-to-Business channel management - growth, Industry partnership development and operational performance. Launched Canadian virtual coaching (Pharma-support) program.• Global Delivery Centre (contact centre operations) – streamlined day-to-day operations, external and internal client call experience and satisfaction.• Led company-wide voice of the customer & customer obsession (Cx).

Toronto, Canada Area

• Planned and executed profitable exit of Canada-wide Clinical Pharmacy business line, 3 months ahead of schedule.

Toronto, Canada Area

Led a $75M+ global healthcare business portfolio, covering 5 major Imaging, Patient Monitoring & Digital Medicine clients.o Grew revenue by over 200% via organic sales and new product development, across 3 continents.o Oversaw ten successful product launches, enabling on-time to market for clients.o Delivered multiple sequential engineering and operational projects in support of new products. Team formally recognized as ‘outstanding design & engineering partner’.o Improved client engagement, satisfaction and partnerships on all accounts through targeted relationship management.o Developed and maintained Healthcare Imaging strategy, covering industry and technology trends, supporting Celestica's differentiated service offerings.o Active mentor in company development program. Personal mentor and coach.

Toronto, Canada Area

Business Operations Manager for Engineering and Performance Innovationo Led brand transformation project, including marketing and P&L planning. This transformed the internal cost centre to an external revenue stream.o Managed marketing, business operations and execution, and global financial planning of $30M budgeto Developed performance processes using operational metrics measuring cost, sales funnels and customer satisfactiono Co-developed an industry leading service offering, successfully enabling multiple clients to navigate a major technology & supply challengeo Rolled-out Strategy Deployment, aligning group objectives to overall corporate vision, in support of profitable growth and geographical realignment of our operations.

Manchester, Uk; Rome, Italy; Toronto, Canada

Global Program Manager for $400M Enterprise & Computing accounto Commercial lead for global team, its processes, initiatives & executiono Developed and implemented global customer scorecard system; monitoring, cost, quality, fulfilment and technology.o Successfully transferred 5 product lines from U.K. to Italy, from U.S. to Canada and within Canada. These included the set-up of new customer business units and the introduction & lean transformation of manufacturing and supporting processes.o 14 month immersive assignment to Rome, Italy

Stoke-On-Trent, United Kingdom

Operations Manager of after-market services operation.o Implemented & led a multi-million dollar business unit, including technical & quality support, supply chain and account management. Responsible for customer satisfaction, P&L and a team of 70+ supply chain professionals, engineers, technicians and operators.o Project managed new business introduction of a $4M product family and facility.o Exceeded profit targets for nine consecutive monthso Developed and implemented successful team mentoring system, the first of it’s kind in the business division

Stoke-On-Trent, United Kingdom

Account manager for large computer hardware & services customero Introduced three new product lines, leading to direct change in business methodology, which resulted in a 10% increase in organic revenue