Head Of Client Experience
Current
Apr 2024 - Present
AeroLeads people directory · profile
Craig Mills Email & Phone Number
Head of Client Experience
at
Landmark
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Head of Client Experience
Location
Greater London, England, United Kingdom
Company size
Who is Craig Mills? Overview
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Quick answer
Craig Mills is listed as Head of Client Experience at Landmark, a with 217 employees, based in Greater London, England, United Kingdom. AeroLeads shows a matched LinkedIn profile for Craig Mills.
Craig Mills previously worked as Client Experience Manager at Landmark and School Business Manager at Lewisham Council. Craig Mills holds Bachelor Of Arts (Ba), Journalism, Second Class Honours, Upper Division from University Of Brighton.
Company email context
Email format at Landmark
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Landmark
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Profile bio
About Craig Mills
Innovative and team-driven Head of Client Experience with a proven track record of delivering exceptional service by fostering a positive and empowering colleague experience. Passionate about building high-performing, engaged teams through a leadership style rooted in coaching, inclusion, and transparent two-way feedback.Recognised for driving customer-centric strategies that align with organisational goals while prioritising employee satisfaction and development. Skilled in creating collaborative environments where colleagues feel valued, supported, and motivated to deliver their best work. Demonstrated expertise in operational excellence, cross-functional leadership, and innovative problem-solving to achieve measurable results.Adept at navigating complex challenges with empathy and adaptability, inspiring teams to exceed expectations for both clients and colleagues. Committed to continuous improvement and fostering a culture of engagement, trust, and shared success.Notable Achievements: • Three-time Store of the Year Award Winner at Topshop Topman, recognised for outstanding performance, exceptional customer experience, and team engagement. • Two Customer Connect Awards at Topshop Topman for implementing innovative solutions that enhanced client satisfaction and loyalty. • Recipient of the Excellence in Customer Service Award from the Flexible Space Association while at Landmark Space, showcasing expertise in delivering industry-leading service standards.
Listed skills include Leadership, Cash Management, Inspiring People, Stock Management, and 26 others.
Current workplace
Craig Mills's current company
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Landmark
8 roles
Craig Mills work experience
A career timeline built from the work history available for this profile.
Client Experience Manager
Sep 2022 - Apr 2024
School Business Manager
Jul 2021 - Sep 2022
General Manager
South Norwood Market
New Sunday market in South Norwood, London promoting local business, the best street food and bars.Key responsibilities include:Market operations including H&S.Food and Beverage vendor engagement.Market Bar operations.Customer service experience.
Mar 2021 - Sep 2021
Operations Manager
Leader of store operations department with 5 direct management reports plus direct team of 60+ Key responsibilities:Finance - Revenue (P&L).Payroll - budgeting and forecasting.Stock holding logistics.Distribution centre liaison officer.Stock accounting - discrepancy investigation management.Press sample controls.Cash accounting - reconciliation controls.Audit and self assessment management.Project strategy management.Commercial reporting.Coach and trainer - team development and progression.HR & ER management.Incident management.Fire Marshal.Facilities and H&S management.Loss prevention management.Stakeholder management.Store Closure.
Jan 2017 - Feb 2021
International Operations Manager
Successful new store opening and effective store operations management in Wellington, New Zealand, Auckland, New Zealand & Galleries Lafayette, Paris, France. Key responsibilities:Store opening and trade operations.Event launch operations.On-boarding, induction and training.
Oct 2016 - Jan 2017
Sales And Service Manager
Leader of Store of the Year winning teams with up to 5 direct management reports (plus direct team of 120+ at peak trade). Operational, commercial, service and people focused roles to deliver the brand vision putting the customer first. Commercial flair – record sales results. Multi-channel commercial operations - CFS, PFS, digital. Event operations management - Kate Moss & Ivy Park launch. F&B concession management.Beauty concession management.Regional talent officer. Flagship Store of the Year winner 2015 & runner-up 2016. Customer Connect Award winner 2015
Aug 2014 - Jan 2017
Deputy Sales And Service Manager
Flagship Store of the Year winner 2013 & runner-up 2014. Customer Connect Award winner 2012.
Mar 2010 - Aug 2014
Team & coworkers
Colleagues at Landmark
Other employees you can reach at landmarkspace.co.uk. View company contacts for 217 employees →
MM
Mariarita Milazzo
Colleague at LandmarkUnited Kingdom
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AP
Anita Pun
Colleague at LandmarkLondon, England, United Kingdom
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CS
Charlotte Stewart
Colleague at LandmarkUnited Kingdom
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NF
Nader Fouad
Colleague at LandmarkCairo, Egypt
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RR
R Rodgers
Colleague at LandmarkGreater Orlando, United States
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HS
Hayleigh Semedo
Colleague at LandmarkGreater London, England, United Kingdom
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SB
Stacey Buchan
Colleague at LandmarkGreater Aberdeen Area, United Kingdom
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OW
Olga Wilson
Colleague at LandmarkMilton Keynes, England, United Kingdom
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ED
Enrica Dellapietà
Colleague at LandmarkLondon, England, United Kingdom
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CR
Ca Rakesh Gupta
Colleague at LandmarkMumbai, Maharashtra, India
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Mariarita Milazzo
Colleague at LandmarkUnited Kingdom
View →
AP
Anita Pun
Colleague at LandmarkLondon, England, United Kingdom
View →
CS
Charlotte Stewart
Colleague at LandmarkUnited Kingdom
View →
NF
Nader Fouad
Colleague at LandmarkCairo, Egypt
View →
RR
R Rodgers
Colleague at LandmarkGreater Orlando, United States
View →
HS
Hayleigh Semedo
Colleague at LandmarkGreater London, England, United Kingdom
View →
SB
Stacey Buchan
Colleague at LandmarkGreater Aberdeen Area, United Kingdom
View →
OW
Olga Wilson
Colleague at LandmarkMilton Keynes, England, United Kingdom
View →
ED
Enrica Dellapietà
Colleague at LandmarkLondon, England, United Kingdom
View →
CR
Ca Rakesh Gupta
Colleague at LandmarkMumbai, Maharashtra, India
View →
2 education records
Craig Mills education
Bachelor Of Arts (Ba), Journalism, Second Class Honours, Upper Division
Education record
John Ruskin College
FAQ
Frequently asked questions about Craig Mills
Quick answers generated from the profile data available on this page.
What company does Craig Mills work for?
Craig Mills works for Landmark.
What is Craig Mills's role at Landmark?
Craig Mills is listed as Head of Client Experience at Landmark.
Where is Craig Mills based?
Craig Mills is based in Greater London, England, United Kingdom while working with Landmark.
What companies has Craig Mills worked for?
Craig Mills has worked for Landmark, Lewisham Council, South Norwood Market, and Topshop Topman.
Who are Craig Mills's colleagues at Landmark?
Craig Mills's colleagues at Landmark include Mariarita Milazzo, Anita Pun, Charlotte Stewart, Nader Fouad, and R Rodgers.
How can I contact Craig Mills?
You can use AeroLeads to view verified contact signals for Craig Mills at Landmark, including work email, phone, and LinkedIn data when available.
What schools did Craig Mills attend?
Craig Mills holds Bachelor Of Arts (Ba), Journalism, Second Class Honours, Upper Division from University Of Brighton.
What skills is Craig Mills known for?
Craig Mills is listed with skills including Leadership, Cash Management, Inspiring People, Stock Management, Retail, People Development, Forecasting, and Schedules.
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