Craig Richardson Email and Phone Number
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Craig Richardson personal email
Experienced, versatile leader with an extensive background ranging from the Information Technology field to the Gaming industry. Proven results driving growth, value and productivity and building relationships with customers and community members across my industry.Management: Extensive project management experience leading large, multi-million dollar projects as well as short duration small scale projects. Leadership, team building, mentoring and development. Creating and maintaining policies and procedural documents. Documenting and implementing Quality Standards. Driving continuous improvement through Kaizen methodologies. Managing P&L for multiple divisions. Tracking quality metrics and customer feedback. Marketing development, Inventory control and asset management. Compliance Auditing to ISO 9001 Standards. Information Technology: Extensive experience with enterprise server architectures and storage solutions - Networking and infrastructure technologies, design, and administration.Business Ownership: Owned and operated a successful family run business in the Automotive Repair and customizing industry - Managed all daily operations and employees. Built strong customer relationships ensuring their repeat business. Established long term vendor relationships with all of our OEM automotive parts suppliers, tool vendors, and paint suppliers. Implemented and maintained full regulatory compliance with AQMD requirements and hazardous waste disposal regulations.Community: Architectural Review Committee reporting to the Board of Directors - Coventry Homeowners Association, Henderson NV (2013 - Present). Specialties: Kaizen Methodologies, Team Development, Compliance, Analysis, Quality Standards, ISO 9001, Management, Cost Analysis and Control, SharePoint and CA Clarity PPM Administration.
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Director Of Customer SuccessPokeratlasHenderson, Nv, Us
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Director, Engagement Operations | Gaming SystemsAristocrat Interactive Apr 2024 - PresentLas Vegas, Nevada, United States -
Archictectural Review Committee - Coventry Homeowners Association - ContractedCoventry Homeowners Association Jun 2015 - PresentHenderson, NvContractor to the Coventry Homeowners Association to review plans and applications for residential landscaping, lot and exterior home improvements within the Coventry Estates. Provide recommendations / findings to the Board of Directors.
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Director, Cxs Professional ServicesAristocrat Jan 2023 - Apr 2024Las Vegas, Nevada, United States -
Sr. Manager, Cxs Professional ServicesAristocrat Mar 2021 - Jan 2023Las Vegas, Nevada, United StatesResponsible for ensuring critical dates in the Program management process are met to deliver quality installations to customer. Key responsibilities include directing & reporting of revenue project engagements and administration related activities working collectively with the PMO Office and Functional Managers, escalating of issues when projects are in jeopardy.Supports the Global PMO with the project engagement schedule and tracks achievement of task completion to maintain utilization data of resources; analyzes data to identify trends and balance. Reviews department P&L and CapEx forecasts.
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Sr. Manager, Premium Engagement Program (Cx)Aristocrat Jan 2020 - Jan 2023Las Vegas, Nevada Area
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Interim Director, Project ManagementAristocrat Jul 2019 - Jan 2020Las Vegas, Nevada
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Sr. Manager, Program Management OfficeAristocrat Oct 2018 - Jan 2020Las Vegas, Nevada• Management of 68+ employees consisting of Marketing Loyalty Specialists, Software Implementation Specialists, Field Service Engineers, Field Service Technicians, Database Engineers and Managers.• Certified ISO 9001 Internal Auditor.• Maintain group related policies and procedures for the Software, Hardware, DBA and Project Management teams utilizing PMI best practices.• Work with Project Management Office to monitor, document, and closeout projects and assimilate lessons learned and best practices back to the business units.• Administer all Program Management Office systems including SharePoint portals and CA PPM Project Management System.• Manage monthly expense reporting for all direct reports.• Manage resource utilization metrics.• Process weekly time reporting for my employees and report to Payroll.• Maintain Customer Advocacy Reporting metrics.• Performance management of my team and managers. • Continuous Process improvement initiatives.• Produce financial reports.• Perform cost analysis of projects and department expenses and identify cost containment initiatives.• Conduct Executive Sponsor visits onsite at our customer's Casinos around the country to review current system implementations and obtain direct feedback from the customers senior leadership.• Manage and administer new product introduction training and testing for all teams.
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Sr. Manager, Project AdministrationAristocrat Apr 2012 - Oct 2018Las Vegas, Nevada Area• Management of 65+ employees consisting of Marketing Loyalty Specialists, Software Implementation Specialists, Field Engineers, Database Engineers and Managers.• Certified ISO 9001 Internal Auditor.• Maintain group related policies and procedures for the Software, Hardware, DBA and Project Management teams utilizing PMI best practices.• Work with Project Management Office to monitor, document, and closeout projects and assimilate lessons learned and best practices back to the business units.• Administer all Project Management Office systems including SharePoint portals, CA Clarity Project Management System and CA PPM Project Management System.• Manage monthly expense reporting for all direct reports.• Manage resource utilization metrics.• Process weekly time reporting for my employees and report to Payroll.• Maintain Customer Advocacy Reporting metrics.• Performance management of my team and managers. • Continuous Process improvement initiatives.• Produce financial reports.• Perform cost analysis of projects and department expenses and identify cost containment initiatives.• Conduct Executive Sponsor visits onsite at our customer's Casinos around the country to review current system implementations and obtain direct feedback from our customers.• Manage and administer new product training and testing for all teams.
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Manager, Project AdministrationAristocrat May 2006 - Apr 2012Las Vegas, Nevada• Management of 25+ employees consisting of Software Implementation Specialists and Field Service Technicians.• Maintain group related policies and procedures for the Software, Hardware, DBA and Project Management teams utilizing PMI best practices.• Work with Project Management Office to monitor, document, and closeout projects and assimilate lessons learned and best practices back to the business units.• Administer all Project Management Office systems including SharePoint portals and CA Clarity Project Management System.• Manage monthly expense reporting for all direct reports.• Manage resource utilization metrics.• Process weekly time reporting for my employees and report to Payroll.• Maintain Customer Advocacy Reporting metrics.• Performance management of my team and managers. • Continuous Process improvement initiatives.• Produce financial reports.• Perform cost analysis of projects and department expenses and identify cost containment initiatives.• Conduct Executive Sponsor visits onsite at our customer's Casinos around the country to review current system implementations and obtain direct feedback from our customers.• Manage and administer new product training and testing for all teams.
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Director, Board Of DirectorsCoventry Homeowner'S Association Jul 2013 - Jul 2015Henderson, NvDirector on the Board of Directors for my Homeowners Association.
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Operations ManagerTeknica Itg Feb 2005 - Dec 2005Rancho Cucamonga, Ca• Manage company operations and employees. Developed and implemented new company policies and procedures.• Account Management for all corporate accounts. Responsiblities included acquiring new business and growing the existing customer base. Built strong customer relationships.• Created all marketing materials and graphics for publication including product brochures.• Created service contracts and negotiated pricing with new customers. • Performed competitive analysis research against competitors in different market segments.
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Project ManagerEnpointe Technologies 2003 - 2004Ontario, Ca• Managed IT Asset Lifecycle Storage and Reconditioning Projects in excess of 5 Million.• Assisted in rolling out a new SAP Logistical Management System – Helped to establish a all new operations and logistics processes that refined and improved shipping, receiving, reconditioning, storage, inventory, and reporting processes. Established a new identification system for all storage locations within our different warehouses. • Project Manager for all customers doing business through the Ontario Configuration Center which included order tracking, problem escalation, billing, project pricing, inventory, reporting on customer owned assets and responding to Request For Proposals (RFP). • Worked with warehouse staff on priorities, customer requirements, and process definition. • Calculated and reported billing for specific accounts that had monthly reoccurring fees for warehousing, project management, and inventory receiving.• Inventory Management over several critical accounts
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Service ManagerIntelli-Tech 2000 - 2004La Verne, Ca• Managed a team of service engineers • Produced detailed monthly reports for CEO outlining the service department’s earnings. • Supervised and assisted in assembly and configuration of large quantities of systems for delivery to various customers. • Maintained all company computers and servers and administered user accounts and policies. Maintained network security. • Provided technical assist and problem resolution for incoming customer service calls. Demonstrated technical proficiency in providing hardware demonstrations to our customers as a Technical Sales Engineer. Provided various sales and technical training for the work force. • Served as an upper level technical advisor for the technicians and created work orders as needed. • Created and maintained corporate web presence and managed E-Commerce website. Produced all graphics for web and print and created corporate logos, newsletters, product brochures and marketing materials. -
Executive ManagerRichardson Auto Body, Inc. 1986 - 2002Upland, Ca• Managed daily operations for all aspects of our family owned and operated business of 30 years. Performed extensive hands on as well as Management and Administrative duties.• Maintained computer systems and supported the software and estimating system. Maintained communications software for several insurance companies involved with the business. Performed automotive paint, repair, and fabrication tasks.
Craig Richardson Skills
Craig Richardson Education Details
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Computer Information Systems - Telecom Track -
Liberal Arts And Sciences -
General Education
Frequently Asked Questions about Craig Richardson
What company does Craig Richardson work for?
Craig Richardson works for Pokeratlas
What is Craig Richardson's role at the current company?
Craig Richardson's current role is Director of Customer Success.
What is Craig Richardson's email address?
Craig Richardson's email address is cr****@****ing.com
What schools did Craig Richardson attend?
Craig Richardson attended California State Polytechnic University-Pomona, Chaffey College, Chaffey College.
What are some of Craig Richardson's interests?
Craig Richardson has interest in Six Sigma And Kaizen Mothodologies, Carpentry And Home Remodeling, Fishing, Shooting.
What skills is Craig Richardson known for?
Craig Richardson has skills like Software Documentation, Team Building, Process Improvement, Management, Crm, Gaming Industry, Analysis, Budgets, Casino, Project Management, Leadership, Team Leadership.
Not the Craig Richardson you were looking for?
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Craig Richardson
Greater Phoenix Area9cstor.com, cstor.com, avella.com, worry-free.it, avella.com, ceocomsys.com, comsys.com, isola-group.com, vmware.com7 +162374XXXXX
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1onecallinc.com -
Craig Richardson
Award-Winning Full Lifecycle Corporate Recruiter ✴️ 7 Years In Talent Acquisition And Human Resources ✴️ Led Project Teams Of Up To 15 ✴️ Launched New Recruitment Streams ✴️ Outperformed Team Average 35%Cincinnati Metropolitan Area -
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4justrivals.com, socialforminc.com, yahoo.com, nflalumni.org3 +173259XXXXX
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