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Passionate and accomplished International B2B SaaS Customer Success leader specialising in the e-Learning and Talent industries. With a proven track record of success, I, and my international team of Customer Success Managers, excel in driving customer satisfaction and fostering business growth across EMEA, India and APAC.My expertise lies in training delivery, project coordination, and SaaS solutions. I am adept at building strong client relationships and aligning objectives to deliver exceptional results. Experienced in leading from the front, I aim to continually develop my team so they are focused on developing their careers upwards. At the same time, we work with our clients to bring their learning initiatives to life that can be measured with tangible results.
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Senior Director, Client SuccessWorkdayLondon, Gb
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Director - Global Customer Success (Emea, Apac & Latam)Degreed Aug 2023 - PresentPleasanton, California, UsI am fortunate to lead a talented team of eight Customer Success professionals based in the UK, India, and Brazil, dedicated to supporting our clients across EMEA, APAC, and LATAM. Our mission is clear: to enhance client satisfaction and retention while delivering exceptional value.At Degreed, our Client Success Organisation is at the forefront of driving strategic customer engagement, fully aligned with our vision to revolutionise skills recognition and validation. We are passionate about creating meaningful partnerships with our clients, ensuring their learning and development goals are aligned with their organisational strategic business objectives to drive tangible value.As we continue to grow and innovate, we have launched initiatives that significantly enhance our service delivery, resulting in impressive increases in customer satisfaction metrics. Together, we’re not just meeting expectations; we’re exceeding them and setting new standards for success with our clients. -
Director, Client Success - Emea & ApacDegreed Jul 2020 - Aug 2023Pleasanton, California, Us
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Strategic Account DirectorDegreed Jun 2019 - Feb 2022Pleasanton, California, UsDegreed’s mission is simple: to jailbreak the degree. It’s time to change the way we think about learning and skills, and start putting power into the hands of learners so they can become what they want to become. Fulfilling that mission isn’t simple or easy, but it’s exactly that challenge which excites and motivates us every day.So why jailbreak the degree? Because education is too important to stay the way it is.The way we have always measured learning—a traditional university/college degree—keeps too many people out. Its a toll-gate on the path towards success and refuses to acknowledge there are other ways to learn. It has not kept pace with the explosion of content and democratisation of learning.We believe there should be a way to track all the learning you do—all of it. Also, we think you should get credit for all of your learning, skills, and accomplishments.We’ll count ourselves truly successful when Degreed is the de facto way all learning and skills are measured worldwide.
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Global Programme Manager Linkedin Recruiter Certification - Customer SuccessLinkedin May 2016 - Jun 2019Sunnyvale, Ca, UsAt LinkedIn, the mission is simple. To connect the world’s professionals to make them more productive and successful while creating economic opportunity for every member of the global workforce. So how did I align the LinkedIn Recruiter Certification program to these values? By providing Recruiter license users with structured educational pathways, combined with the LinkedIn Certified Professional – Recruiter exam, we empowered Recruiter users to be more impactful with their LinkedIn recruiting tools. More in-depth education allows a Recruiter license holder to be more effective when it comes to connecting external talent with opportunities across their organisations.For the Certification programme to be successful, I couldn't have done this do on my own. I worked with fantastic internal partners across our Customer Success, Product and Sales organisations globally. They supported in driving program awareness, and positioning and delivering Certification learning to customers. We also ensured the skills and best practices we certified via our high-stakes exam are aligned continuously to best practices and success metrics of Recruiter.Further relationships I managed included our psychometric and testing partners and a global team of subject matter experts from our Customer Success and Talent Acquisition teams. I relied on their knowledge to support me to keep our exam refreshed and updated to reflect the current needs of both the Recruiter product and the market. The thing I loved most about managing our Certification program? Seeing how it supported users globally, across many key markets, drive product adoption and engagement while making our users more successful. -
Customer Success Manager - Global EducationLinkedin Apr 2014 - Apr 2016Sunnyvale, Ca, UsEducation does not happen in isolation. They are events that need to be planned, communicated, delivered and measured. Education needs to form part of wider customer development programs that are designed to build and enhance the capabilities of Recruiter license holders and their Talent Acquisition teams globally.This is where I come in. I work with our Global accounts to build and implement learning programs that drive continuous learning (either online or through planned education events) which complement existing internal education programs aimed to develop direct hiring capabilities of Talent Acquisition teams.Structured education is essential when driving engagement and adoption of the Recruiter License. Learning drives License holders to enhance their skills which, in turn, result in a better return on investment around hiring for their organisation.Participants need to have an understanding of where their learning programs sit in relation to their own job role and how their success will be measured on the tools they will be using. Learning expectations need to be communicated to teams by their business to further drive the completion of prescribed education programs. Our team both supports and navigates our clients through this process – in build, communication, implementation and success measurement.Ultimately Customer Success with our tools is measured on the results achieved through hiring – this is supported and driven through the right education program.
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Recruitment Product Consultant - LondonLinkedin Mar 2011 - Mar 2014Sunnyvale, Ca, UsMy role as a Recruitment Product Consultant is to support our clients globally to promote their employment brand and recruitment strategy by leveraging both LinkedIn.com and our Talent Solutions products. This is achieved through educating clients on how to take advantage of the suite of corporate products provided by LinkedIn which allow organisations to tap into the largest and most powerful professional network of passive talent. Ultimately my role is to support our corporate clients identify the right talent, for the right job, at the right time through leveraging their employment branding.
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Consultant - Hr InterimsDigby Morgan Feb 2006 - Mar 2011Focused on recruiting interim professionals to the UK HR market. The area of focus was the middle management HR market targeting salary ranges between £40,000 to £80,000 (£200 to £400 per day).The types of HR position recruited for include HR Managers, HR Business Partners, Recruitment Partners, Compensation and Benefits Consultants, and HR Systems specialists.
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Managing Consultant – Lime Street Go TempsLime Street Recruitment (Part Of Empresaria Group Plc) May 2003 - Dec 2005Interim Management across the London Insurance Market
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Consultant, Banking SecretarialLindsey Morgan Associates (Part Of The Empresaria Group Plc) Apr 2002 - May 2003
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Consultant, Office Support – Permanent DivisionTmp Worldwide Uk Jan 2001 - Mar 2002London, Gb -
Consultant, Banking Operations – Permanent DivisionTmp Worldwide, Australia Jan 2000 - Jan 2001
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Senior Training Consultant – Financial ServicesSt George Bank Jul 1995 - Dec 1999Sydney, Nsw, Au -
Training Consultant – Branch InductionSt George Bank Oct 1997 - Nov 1998Sydney, Nsw, Au
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Retail Management Graduate ProgramSt George Bank Jul 1995 - Oct 1997Sydney, Nsw, Au
Craig Ringland Skills
Craig Ringland Education Details
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University Of WollongongEconomics And Human Geography -
Figtree High SchoolHigher School Certificate
Frequently Asked Questions about Craig Ringland
What company does Craig Ringland work for?
Craig Ringland works for Workday
What is Craig Ringland's role at the current company?
Craig Ringland's current role is Senior Director, Client Success.
What is Craig Ringland's email address?
Craig Ringland's email address is cr****@****din.com
What is Craig Ringland's direct phone number?
Craig Ringland's direct phone number is +4478017*****
What schools did Craig Ringland attend?
Craig Ringland attended University Of Wollongong, Figtree High School.
What are some of Craig Ringland's interests?
Craig Ringland has interest in Dovetail Tree Services Limited, Youri Claessens, Craigery Morgan, Tourist Information Center, Julian Osborne Photography, Community, Secret Garden Ibiza, Theresa May, Fearless Photographers, Net.
What skills is Craig Ringland known for?
Craig Ringland has skills like Talent Acquisition, Employer Branding, Social Media, Consulting, Social Networking, Account Management, Training, Linkedin, Management, Employee Training, Saas, Interviews.
Who are Craig Ringland's colleagues?
Craig Ringland's colleagues are Zoë Stringer, Aschley Zuñiga, Jason Griffin, Justine Berger, Doug Ingram, Angel Gonzalez, Harvinder Singh.
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