Cloud53 is a managed cloud services provider offering all manner of cloud infrastructure including Hosted Desktop/Server, Telephony, Exchange, SharePoint, Cloud Backup and monitoring. Of course in addition we also offer full IT support and consultancy

BNI GRAPHENE is a network group which meets at Manchester Hall every Wednesday 10-12.30. Are you looking for more business? get in touch for an invitation - what have you to lose?BNI members, on average, increase their business 20% the first year. Our chapter is a dynamic, committed group of business people who know how to refer business to each other.We have open categories for individuals who will bring enthusiasm and integrity to our meeting. Just one person per professional specialty is allowed, lock out your competition!

IT Resourcing & Consultancy, specialising in Legal IT. 2Ducks maybe small but through partnerships everything is possible. No job too small or too big - a cliché but true!Within this role for my own IT consultancy specialising in legal IT services, I am responsible for all aspects of management for a growing small business encompassing new business development, client management and service, finance and account management

While working for this organisation which provides business-enabling technology solutions, strategic telecoms, data networks and comprehensive information technology services, I was responsible for all aspects of the operational management of a small business including staff performance, human resources, sales and account management to facilitate the provision of outsourced services such as cloud and datacentre together with support and infrastructure

This was a contract role for part of the Morson Group (turnover £750m pa). The business realised that they needed to review their DR strategy and infrastructure surrounding this. It was my role to analyse the infrastructure, make recommendation and create a DR strategy for the firm going forward. Following board approval for the new strategy and associated spend I project managed the work to replace the current IT infrastructure for both Morson International and Morson Projects to a flexpod solution (netapp / Cisco) plus managed the peripherals surrounding this including power and WAN provision. The Morson Group now have an ‘always on’ IT infrastructure with full failover provision

During my time working for this rapidly growing legal firm, I was responsible for successfully recruiting, developing and managing the infrastructure team during a period of change in accordance with strategy and existing projects, through improved capacity management, increased availability figures and transparent communication.• Key projects successfully completed include an Exchange 2010 upgrade, Citrix Xen desktop upgrade, print review and tendering, and the introduction of Imanage• Played a key role in the achievement of ISO 27001 within 12 moths• Recommended the implementation of a fully virtual infrastructure server side and achieved 95% completion on a replicated DELL Equallogic infrastructure• Effectively managed a total budget of £5.5million• Successfully implemented a service desk product (Hornbill Support Works) • Awarded the Knowlist ‘IT Team of the Year’ award within only 12 months• Managed the relocation of the entire Manchester office within strict timescales• Implemented a fully compliant PCI DSS system in line with new legal regulations

Responsible for IT Services and IT Infrastructure. Currently working on Hornbill Supportworks implementation for the Service Desk. In addition worked on a major office move in Manchester together with Virtualising the current server infrastructure including a DR site and new MPLS network infrastructure. In line with adopting ITIL methodologies within DWF all IT staff will be trained to ITIL V3 foundation level as part of a major training initiative in 2010

While working for one of the UK’s top ten commercial legal practices I achieved several promotions leading to my final role where I was responsible for the delivery of an ITIL compliance audit of all disciplines and the subsequent delivery of configuration management in place of release management, as well as managing the development of ITIL across the company.• Successfully implemented change management procedures across the organisation, despite resistance• Managed the removal of Netware and implementation of a full AD framework• Implemented Configuration Management, CMDB design and implementation• Managed the Paris office set up for 60 users within an extremely short time frame• Project managed several rollouts of key systems and hardware upgrades, also responsible for managing the budgets of these projects.

In April 2003 I was given the added responsibility of Applications Manager for the MS Office range of products in use by Hammonds, the role came about due the IT department move to a more ITIL orientated strategy. With this role I had the following added following responsibilities:• Follow MS Office applications through their application lifecycle• Find ways of improving these products for the business• Ultimate support for these products for local Desktop teamsThe majority of this role involves meeting and talking with people of all business levels to discuss their requirements and how we can best provide these wherever possible.

This role was for the Manchester and Paris offices, combined having a user base of over 300. To begin I had a team of 2 but was later increased to 3 due to extra commitments. My main responsibilities were:• Manage the helpdesk and also staff rota.• Keep the team motivated.• Act as third line support as Manchester does not have a technical department.• Ensure SLA’s are met.• Produce statistics.• Meet and talk with partners about their IT requirements.• Look at new technologies.