Craig Rumsey Email & Phone Number

Sydney, Australia

Innovation specialist working with new products and technologies to deliver customised retail solutions to major retail business partners. Specialising in networked Kiosk production systems (Photo / Retail), and more recently cloud based digital signage solutions. Recently accredited Google Chrome for Work deployment specialist building the Chrome signage options in our product offering.Responsible for the full product lifecycle, including evaluation / bespoke development specification, pilot, adoption, implementation, through to BAU support process creation, documentation and training.Key achievementsDesigned and delivered the National deployment of cloud powered digital signage network to the Vodafone retail group across 350 locations with 1000+ endpoints implementing a customised standalone broadband network utilising the telco's 4G mobile data platform.

Sydney, Australia

Managing a team of 10 (developers, infrastructure, support personnel)Integrate FTS personal and procedure into the CloudNET technical team.Refining communications channels for system status reporting to internal and external stakeholders.Assist in Budget planning and revisions. Key achievementsEstablished Combined Wiki knowledge base used as a development, bug , testing, and change control portal. Initiated hosting consolidation project migrating satellite Data centres to a dual site close proximity environment, saving $200,000 P/ACo-developed the Hubbed Connect Kiosk software solution for newsagency, and managed the training and implementation into the 8 pilot sites. Co -developed the recently released TransPix Image transfer system for Mobile.

Sydney, Australia

Maintain machine image base for all relevant photo and kiosk PC control systemsTo maintain functional broadband and LAN networks within Harvey Norman and Big W working with national telcos, and the retail partner’s business requirements.Work closely with the Fujifilm Technical National Service Manager as 2IC supporting all technical aspects of the National Kiosk system activities within FUJIFILM’s major retail business partner’s commercial environments.Assist with budget planning and revisionsKey AchievementsScoped, installed, delivered, and provided onsite training of the Imagine Photo Kiosk system to FUJIFILM Singapore, and FUJIFILM Malaysia subsidiaries for the Implementation of over 30 Photo Centre locations in Harvey Norman retail in the two countries. This included technical training to the technical teams, and user training to the retail staff.

Manage and develop a team 10 technicians.Formation of specialist technical support roles within FTS to support new products and projects. Perform the role of Whitech software specialist.Manage the transition (software) of Harvey Norman Kiosk platform from Axiom to Whitech.Manage the takeover of FUJIFILM Kiosk SOE by HNIT to host the PhotoCentre solution on the corporate WAN.Implement the FUJIFILM / Whitech kiosk platform into Big W retail.

Sydney, Australia

Hanimex provided photofinishing equipment services in Australia. I performed various roles including Service Technician, Software Specialist (kiosk) and NSW service supervisor.Managed and developed a team of 8 techniciansEquipment service to company standardsKey achievements Accepted role as Kiosk software specialist in 2003Promoted to NSW service supervisor in 2004

St Leonards, Sydney

Provided technical services to the photo finishing industry (pharmacy channel).Key responsibilities Responsible for 112 sites in 3 states. (NSW, VIC, QLD)Refinement on servicing processes and equipment calibration. Introduced advanced QA procedures in spectrometry to provide the industry benchmark in photofinishing quality control.Implemented a new product roll out of Gretag microlab equipment encompassing initial setup of QA standards, technical training to national support team, installation and customer training. Key achievements Managed the takeover of the Photosprint business into Hanimex carrying the NSW support and service integration single handedly. 100% improvement in the service cycle effectively halving the national routine service requirement.