Craig Smith Email & Phone Number

Canada

Toronto, Ontario, Canada

Through a partnership with claims and ABS colleagues in Canada and globally, I work to deliver efficient results through the proper implementation and coordination of key operational business initiatives, including, but not limited to, the management of our claims system in Canada, technology compliance, global collaboration, colleague training and.

Toronto, Ontario, Canada

- Specialized commercial claims experience in Trade Credit insurance.- Advocate for the clients to protect their interests in the claims process, negotiating for coverage and quantum, addressing service issues, gathering missing information and analysis of claims circumstances and obtaining updates from all stakeholders.- Obtain claims’ details and triage.

Toronto

• A national claims resource to assist in all claims system-related inquiries and resource requests.
• Generate accurate reports to show market trends and analysis across all aspects of claims handling in Canada around Line of Business, Financials, Region-to-Region comparisons and more.
• Regularly use SQL, Excel, Power BI and Tableau to visualize data and provide powerful market insight.
• Work with the Global Projects team to integrate and streamline resources, assist in global initiatives and build out long term strategies to unite the Aon brand and bring value to the company.
• Assist in the facilitation of training on all claims system-related user functions and features, including regular contact with office leads, regional managers and national heads.
• Create, enhance and distribute training materials as upgrades and features are built out and modified.

Toronto, Canada Area

• Managing a portfolio of clients and ensuring they receive excellent insurance support.
• Processing certificates of insurance for clients and colleagues on a 24-48 hour turnaround.
• Maintaining and creating certificate information within Xpress, updating accounts and manuals and reviewing client policies to ensure optimal client advocacy.
• Providing assistance to Account Management and co-workers with a focus on detail.
• Assisting the department with testing and implementation of new initiatives and opportunities.
• Working with excel to manage administrative tasks and handle manual orders for clients

Toronto

• Evaluated online marketing trends to optimize the best streams for business growth and revenue through comparison testing and global market research.
• Grew the business network, creating partnerships with the City of Toronto - Digital Mainstreet, Toronto BIAs, George Brown College, Ryerson University and a number of local partnerships for better client acquisition.
• Oversaw the hiring of new staff and managed student internships, focusing on a business culture of inclusion, collaboration and innovation.
• Presented the company business plan and model to prospective investors and partners and successfully raised thousands of dollars through grant programs and initiatives across Toronto and the GTA.
• Ran very successful email marketing campaigns through innovative and strategically implemented channels that had just under 50% response rates from potential clients and local partners.

Toronto

• Managing, supervising and training small teams to ensure consistency and understanding throughout event operations from beginning to end
• Providing support for the client and an open stream of communication to company management to maintain relationships and ensure all events ran smoothly and successfully
• Compiled client and donor emails for future events and acquisitions

Remote

• Managed highly detailed money orders and transactions and processed each through secured online accounts before consolidating each record to maintain accuracy and integrity of the system.
• Worked under very strenuous deadlines to ensure quality results in a fluctuating market that changed minute-to-minute.
• Compiled hundreds of transactions through our online platform to maintain very structured data sets, file sharing and high-efficiency at all times. This data was used to iterate processes and improve business growth.
• Reconciled accounts daily to ensure an error-free system.
• Set up web proxies and encrypted all streams of data transfer, including internal communication to ensure a secured environment that could be trusted by all clients and employees.
• Collected global data in Excel spreadsheets and SQL datasets to find new business initiatives and possible acquisitions.

Bachelor Of Business Administration (B.B.A.), Bus. Marketing / Languages, Literature And Linguistics - Spanish

Studied Spanish Literature, Business Marketing

Recreation And Leisure, Parks, Recreation And Leisure Studies

Studied in event management, team structures and business culture.

English Language And Literature

Activities and Societies: Varsity Basketball TeamStudied English Literature and Geography. Recruited to the Ottawa GeeGees Varsity.