Through a partnership with claims and ABS colleagues in Canada and globally, I work to deliver efficient results through the proper implementation and coordination of key operational business initiatives, including, but not limited to, the management of our claims system in Canada, technology compliance, global collaboration, colleague training and education and producing powerful claims insights for internal and external analysis. Through continued support to our claims team, I assist in assuring the compliance with service standards and all operational/technological initiatives and strategies.

- Specialized commercial claims experience in Trade Credit insurance.- Advocate for the clients to protect their interests in the claims process, negotiating for coverage and quantum, addressing service issues, gathering missing information and analysis of claims circumstances and obtaining updates from all stakeholders.- Obtain claims’ details and triage, and report to insurers- Guide clients on submitting claims- Interpret trade credit policy coverage on behalf of Aon clients- Discuss coverage details with the insured and the insurance company- Assist clients and negotiate with insurers to build successful partnerships and positive claim resolutions- Assist in set-up of claims’ protocols for key accounts- Work with control adjusters to obtain updated claim information and data- Build strong business relationships both internally and within the industry

• A national claims resource to assist in all claims system-related inquiries and resource requests.• Generate accurate reports to show market trends and analysis across all aspects of claims handling in Canada around Line of Business, Financials, Region-to-Region comparisons and more.• Regularly use SQL, Excel, Power BI and Tableau to visualize data and provide powerful market insight.• Work with the Global Projects team to integrate and streamline resources, assist in global initiatives and build out long term strategies to unite the Aon brand and bring value to the company.• Assist in the facilitation of training on all claims system-related user functions and features, including regular contact with office leads, regional managers and national heads.• Create, enhance and distribute training materials as upgrades and features are built out and modified.• Track and manage all system related incidents and escalate to Management/Leadership when required, otherwise handling each issue independently or with the external development team.• Oversee Client spreadsheet uploads, ensuring data integrity and synchronization with outside applications. This includes historical client uploads.• Audit the system to ensure clean data entry for accurate reporting and E&O.

• Managing a portfolio of clients and ensuring they receive excellent insurance support.• Processing certificates of insurance for clients and colleagues on a 24-48 hour turnaround.• Maintaining and creating certificate information within Xpress, updating accounts and manuals and reviewing client policies to ensure optimal client advocacy.• Providing assistance to Account Management and co-workers with a focus on detail.• Assisting the department with testing and implementation of new initiatives and opportunities.• Working with excel to manage administrative tasks and handle manual orders for clients • Regularly using Outlook to maintain optimal lines of communication at all times with the client.

• Evaluated online marketing trends to optimize the best streams for business growth and revenue through comparison testing and global market research.• Grew the business network, creating partnerships with the City of Toronto - Digital Mainstreet, Toronto BIAs, George Brown College, Ryerson University and a number of local partnerships for better client acquisition and business reach.• Oversaw the hiring of new staff and managed student internships, focusing on a business culture of inclusion, collaboration and innovation.• Presented the company business plan and model to prospective investors and partners and successfully raised thousands of dollars through grant programs and initiatives across Toronto and the GTA.• Ran very successful email marketing campaigns through innovative and strategically implemented channels that had just under 50% response rates from potential clients and local partners.

• Managing, supervising and training small teams to ensure consistency and understanding throughout event operations from beginning to end• Providing support for the client and an open stream of communication to company management to maintain relationships and ensure all events ran smoothly and successfully• Compiled client and donor emails for future events and acquisitions

• Managed highly detailed money orders and transactions and processed each through secured online accounts before consolidating each record to maintain accuracy and integrity of the system.• Worked under very strenuous deadlines to ensure quality results in a fluctuating market that changed minute-to-minute.• Compiled hundreds of transactions through our online platform to maintain very structured data sets, file sharing and high-efficiency at all times. This data was used to iterate processes and improve business growth and accuracy whenever possible.• Reconciled accounts daily to ensure an error-free system.• Set up web proxies and encrypted all streams of data transfer, including internal communication to ensure a secured environment that could be trusted by all clients and employees.• Collected global data in Excel spreadsheets and SQL datasets to find new business initiatives and possible acquisitions.