Craig Shelley Email & Phone Number

Laguna Woods

Village Management Services, Inc. provides professional management services to the community of Laguna Woods Village, the largest Southern California independent-living community for people 55 and older. - Adept at providing professional customer and administrative support in a client facing role in a challenging environment. Client interaction involves in-person meetings, email and by phone.- Excel at precise data entry into proprietary database maintenance/management software on a Windows based OS. Review and maintain ownership records of client base of 12,000+, with strong emphasis on accuracy. Proficiency with Microsoft Office Suite (Word, Excel, and Outlook).- Counsel and review with owners, attorneys, escrow companies, realtors, title companies as well as trustees, and beneficiaries the various methods for transfer of title and changes of ownership. Review of legal documents including trusts, wills, powers of attorney, deeds and other ownership documents. Review applicants’ financial qualifications and creditworthiness to determine suitability for ownership. - Inform each housing mutuals' board of directors by preparing written reports. - Maintain customer confidence towards retention of personal data, including securing, filing and storing discrete documents.- Work with management to increase efficiency of processes, identify and avoid potential legal obstacles and liabilities, and improve overall self and staff productivity.- Ability to work in a team using strong organizational and communication skills, including training others on own job functions. - Handle payment of administrative fees (cash and checks).

San Clemente, Ca

Coast Material Sales is a commercial and military aviation surplus parts supplier, specializing in aftermarket resale of parts for the Pratt & Whitney JT8, JT9, PW2000, PW4000 & GE CFM-56 engines and their related accessories. Coast has been selling directly to airlines, engine overhaul shops and surplus suppliers worldwide for over 30 years with an emphasis on quality, value, and meeting critical delivery needs.- Facilitated resale of commercial and military surplus aircraft spares from in house inventory of 95,000+ stock lines, while maintaining adherence to industry standard quality certification program. Compiled, analyzed and maintained data and material required to fulfill customer quotations and contracts.- Developed and furthered B2B relationships, maintaining focus on delivering parts expediently while meeting or exceeding company sales targets and profit margins.- Processed customer Purchase Orders into Sales Orders and Invoices, created necessary documentation for shipping department and record keeping. Generated RMAs and Credit Memos as required. Initiated daily customer follow up via purchase order confirmations and invoice submittal.- Utilized solid communication, negotiation and sales skills with potential and established customers. Answered and routed incoming phone calls to appropriate channels. Excelled at problem resolution of customer service and delivery issues.- Implemented customer quote management system allowing for accurate record keeping, resulting in increased staff efficiency and ease of workflow while increasing overall sales potential.- Managed inventory database using ERP (Quantum Control) on Windows platform. Transitioned from Quick Quote and MAS 90 inventory database management systems on 386 platform to current system during Y2K and subsequent upgrades. Worked with Microsoft Office suite.- Transitioned multiple physical company relocations while executing day to day business operational needs.

Woodland Hills, Ca

- Trained and managed kitchen personnel and supervised all related culinary activities.- Managed two restaurants, banquet facilities for up to 550 people, room service, employee cafeteria and dish-washing departments.- Forecasted food consumption and planned food purchasing and production needs. Evaluated purchasing and production procedures to bring food and labor costs in line with budget.- Ensured compliance to standard production recipes delivering consistent quality.- Ensured proper equipment operation and maintenance. Maintained proper safety and sanitation in kitchen.- Directed and trained 60 associates. Responsible for hiring, discipline, performance reviews, and initiating pay increases. o Promoted to Lead Line Cook of restaurant hot-side kitchen area in October 1986, responsible for smooth flow of kitchen, training, recipe/menu compliance and safety and sanitation compliance after becoming Marriott Quality Certified Trainer. o Trained staff at Marriott’s Desert Springs Resort Hotel as Task Force Trainer in February 1987, training kitchen staff prior to and following hotel’s grand opening. o Completed Marriott’s Food Production Certification (#871110624) program, November 1987. o Completed Marriott’s Management Training program in house in August 1988, alongside maintaining regular kitchen responsibilities, operations and functions. o Attended and completed Marriott’s Intro to Management and Hotel Food Management courses. Participated in customized Dale Carnegie Management Workshop. o Assumed role of Purchasing Agent during absence of regularly staffed employee. o Obtained Food Safety and Sanitation Certification via LA Valley College course.

Encino, Ca

- Excelled in cooking on restaurant kitchen line, broiler, saute and pantry/salad stations and prep kitchen- Promoted to Lead Line Cook nine months after being hired- Devised and implemented standard diagrams to aid all kitchen stations in daily preparation- Focused on preparing products in timely manner while maintaining quality and cost controls

Associate Of Arts (Aa)

Education record