Shoon Aung Email & Phone Number

Develops, coordinates, schedules, implements, supervises, and evaluates over 1000 recreational programs, accommodating groups ranging from 2 to 300 residents. Manages a team of 10 staff members in the daily operations of 15 programs, serving an average of 200 residents per day. Spearheaded team-wide utilization of Microsoft Suite to maintain related records and statistics for programs, events, and personnel, resulting in data accuracy and a 75% reduction of manual recordkeeping. Revamped systems of organization to increase workflow efficiency amongst clubhouse staff.

San Diego, California, United States

Efficiently organized job assignments and crafted work schedules for a team of 20 customer support staff members. Collaborated with management to offer ongoing support and guidance to the support team, resulting in an increase in the department’s QA average by 5%. Successfully partnered with cross-functional teams to resolve an average of 50 daily customer escalations with a high degree of customer satisfaction. Contributed to the development and implementation of a comprehensive quality assurance program, including performance standards and streamlined workflow. Conducted weekly audits for 20 customer support staff members and made actionable recommendations, leading to a 15% improvement in overall performance.

San Diego, California, United States

Managed a high volume of incoming written correspondence, consistently exceeding service standards and ensuring timely and accurate responses. Recognized as the top performing Correspondent Specialist I for the Fourth Quarter of 2021, demonstrating exceptional performance and customer service skills.

Serra Mesa, California

Trained and mentored a team of 4 teachers, resulting in full coverage of the curriculum and a 15% improvement in student performance. Built strong relationships with families, leading to a 10% increase in student enrollment and a favorable reputation in the community. Developed and implemented an innovative individualized curriculum, tailored to the unique needs and interests of each student, resulting in a 20% increase in student engagement and the site becoming the top performer in the area.

Serra Mesa, California

Taught and motivated a class of 14 students to achieve a 100% pass rate on all exams, exceeding expectations.

Bachelor Of Arts - Ba, History

Associate'S Degree, History, 4.0

Attending MiraCosta College for general education and transferring to a four-year university.

High School Diploma, General Studies

Activities and Societies: Torrey Pines Red Cross Club, Torrey Pines NAHS, Torrey Pines Impact Club, Torrey Pines Amnesty International.